Customer Service Medical

Michelle Walker

*** * ****** ***

South Bend, Indiana 46619

Phone: 574-***-****

Email: ************@*****.***

Objective: In Search of a Customer Service oriented Administrative Position to utilize my skills and experience.

Professional Summary

Professional individual with over 12 years of customer service experience

Ability to perform clerical functions to provide efficiency in workplace

Motivated teammate who is experienced in healthcare insurance background

Skilled at handling high volume of calls on a daily basis, 50 or more

High organizational background with great interpersonal communication skills

Experienced in the review of case information for medical eligibility

Proficient with Microsoft Word, Excel, and Outlook

Available to interview and start immediately

Education

1997-2000 High School Diploma, James Whitcomb Riley High School, South Bend, IN

2001-2002 Ivy Tech State College, South Bend, Indiana

2006-2007 Brown Mackie College, South Bend, Indiana

Employment

6/2012-present Medical Records Field Tech-Enterprise Consulting Solution

Assist the medical claim audit process by requesting medical records and applicable documents from medical providers

Travel to required destination to retrieve medical records and electronic medical records Printing and Scanning medical

records into a secure system report daily productivity communicate and report identified errors to the coordinator upload

retrieved carts to secure systems

5/2010-1/2012 Eligibility Specialist--Alpha Rae Personnel/ ACS Xerox Company

Responsible for gathering information related to applications for various public assistance programs. reviewing

applications submitted, identifying required client data and verifications that are collected in support of the eligibility

determination, communicate with clients in the data collection process, reviewing the case information and preparing it

for case disposition by the state eligibility consultant.

03/2008-11/2008 Clerical Assistant -FP Services/Bowne

Provide Clerical Support to the accounting department processing work orders, creating spread sheets, calculating

postage, data entry, Prepare and provide reports for management, Organize and maintain files.

10/2007- 02/2008 Human Resources Records Clerk, Goodwill Industries

Provide clerical support for the human resources department, maintain and update personnel files as needed, answer

all incoming calls, greet applicants, make I.D badges for new employees and update current, assist with application log

and file applications, Assist agencies and stores and set up individual community service assignments. Maintain

necessary record. Assist with personnel reports.

05/2006-12/2007 Receptionist, Family & Children’s Center

Greeting Clients, Direct all Incoming calls, filing medical charts, entering new client demographics and information,

Scheduling Appointments, Monitor clients’ accounts,collecting balances, verify insurance, reminder calls, faxing,

assisting visitors and clients.

04/2004-08/2005 Switchboard Operator/Receptionist, Madison Center Hospital

Directing calls to appropriate extension, processing service activity logs, Updating security procedures and codes,

greeting walk-ins, assisting clients with registration paperwork, updating admission and discharge census, assisting

various departments with projects.

05/2003-01/2004 Warranty Administrator, AM General Corp.

Process all warranty paperwork to ensure proper documentation Posts credits on computer track warranty parts, File

and maintain all service records.

08/2001-06/2002 Paraprofessional, South Bend Community School Corp.

Assists with record keeping, grading papers, filing, and copying materials as needed. Utilizes computer, typewriter,

copiers, and other equipment in performance of duties. Substitute as needed

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