Administrative Assistant Customer Service
Resume:
Cynthia Rodriguez
Brooklyn, NY 11212
***************@*****.***
OBJECTIVE
An experienced professional looking for a position as an administrative assistant in a
vibrant organization, which will allow me to further utilize my existing skills and enable
me to acquire new abilities.
QUALIFICATIONS
More than six years of customer service and administrative experience Ambitious,
hardworking, reliable and willing to learn. I maintain a positive attitude with great office
etiquette and phone manners. I have the ability to prioritize effectively and multi-task.
Bilingual/ Spanish.
Global Employment Solutions - New York, NY 08/12-6/13
Customer Service Representative
• Contact businesses or private individuals by telephone in order to solicit sales for
goods or services.
• Schedule appointments for sales representatives to meet with prospective
customers or for customers to attend sales presentations.
Front desk receptionist
•
• Accounts receivable clerk
• Payroll assistant
Community Healthcare Network- Queens, NY 5/12-8/12
Medical Office Receptionist (Temporary Position)
• Assist with insurance submissions
• Handle billing
• Schedule appointments
• Update and organize patients' records
Empire Blue Cross Blue Shield- Brooklyn, NY 1/11-1-12
Administrative Assistant
• Filing important documents in appropriate places in a timely manner, placing
folders in file cabinets or documents in online document-management programs.
Handle billing
• Conducting phone consultations, setting up client appointments on nurse’s
calendar by using outlook and introducing clients to case management programs.
East New York Income Tax-Brooklyn, NY 12/09-1/11
Administrative Assistant
• Administrative Assistant for top income tax company in New York City.
Answered calls, faxed documents, and accurately entered important data into the
•
computer.
King Telecommunication Services - Brooklyn, NY - 8/06-12/09
311 Telephone Operator
• Provided the public with quick and easy access to all New York City government
services and information while maintaining the highest
• Helped agencies improve services daily by allowing them to focus on their core
missions and manage their workload efficiently.
• Handled high call volume of more then 200 incoming calls a day
Macys- New York, NY - 9/06-1/08
Sales Representative
• Responsible for keeping the records of promotions, sales, and policies related to
interactions and payment.
• Responded to phone calls regarding the store and the products.
• Answered over 150 incoming call per day
Education
• New York Education Awarded General Equivalency Diploma (2005)
• ASA College of Computer Technology 2/06-07
• City Technology College (2009-2012)
References available upon request
Contact this candidate