Customer Service Sales

Chris Morgan

**** ******* **. ******** *****, OH 44221

Cell: 330-***-****

Email: **************@*****.***

OBJECTIVE

To obtain a job in finance focusing on financial analysis.

COMPETENCIES

Strong analytical and problem-solving skills

Work well with a team

Hard working and well organized

Learn and adapt to new concepts and ideas quickly

Ability to work on multiple projects at one time

Well versed in:

-Microsoft Office Programs -Data Entry -Math -Communication

-Adobe Page Maker -NMLS registered -Writing -Customer Service

EDUCATION

University of Akron, Akron, OH

-Major: Business - Finance

-Graduated: August 2011, Bachelor’s degree

JOB EXPERIENCE

Bank of America July 2012-Present

Home Service Specialist

Responsible for processing mortgage loans (Conventional and FHA) approved by an underwriter or automated system. Authority to clear conditions, resolve title issues, and issuing changes to terms of a loan. Required to maintain a high level of customer service by being proactive in communication with customers; may include banking center associates, realtors, etc. Main point of contact during the loan process.

Quicken Loans Aug. 2011- July 2012

Mortgage Banker

Consult clients about financial needs. Help them achieve short-term or long-term goals. Conduct credit, underwriting and financial analyses and qualify the client for various loan programs. Educate and advise clients, while assisting them in making a financial decision. Establish an ongoing financial services relationship.

Finish Line Nov. 2008 – Aug. 2011

Sales Associate

Provided excellent customer service while assisting customers to find what they were looking for and/or recommended merchandise that would be suitable for their needs. Consistently met sales standards and received high performance ratings.

Akron General Medical Center July 2008 - Nov. 2008

Housekeeping/Maintenance

Provided effective and responsive maintenance service. Helped clean patient rooms and other areas of the hospital. Worked extremely well with other team members and colleagues to keep a well maintained, clean, physically safe, accessible and welcoming environment.

Signature of Solon Country Club May 2003 – Aug. 2007

Server/Busser/Golf Course Maintenance Crew

Waited on members/customers and provided great customer service. Developed relationships with members and co-workers. Contained knowledge about the menu and the restaurant in general and was able to answer questions and communicate well with others. Cleaned tables, re-set tables, and perform any other tasks needed to maintain a clean, well-organized work environment. Ensure that members and guests have a positive and memorable experience.

Hobbies

Sports (specifically Basketball, Baseball, and Football), Music, Service Projects

References

Available upon request

Contact this candidate