Customer Service Management
Resume:
Ste’la Song James
**** * ********** **** **. Conyers, GA 30013
**********@*****.***
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SUMMARY OF QUALIFICATIONS
• Educator, Therapist, Juvenile Justice Professional with over 15 years experience in Education/Social Services.
• Experience working with children, adolescents, and adults with 7 years of counseling experience, Therapeutic Foster Parent and TF-CBT trained
• 8 years of teaching 1.5 years colligate and 6 years as a Director in partnership with DFCS, DJJ, DCS, and DSS.
• Previously worked at hospitals (inpatient/outpatient), schools, residential treatment, and home care settings.
• Facilitated individual and group counseling, case management, crisis intervention, brief therapy, and cognitive behavioral treatment and Substance Abuse counseling.
• Proficient providing psychosocial assessments, developing and implementing treatment plans, linking to wrapped-around services, and discharge planning.
Areas of expertise include: Counseling, teaching, case management, ILP and TLP, Life skills, fostering children, presenting and public speaking, radio broadcast, customer service, mentoring, tutoring and working with at-risk juvenile and students.
Professional Experience
Conyers, Ga- M. Power Productions 2011 to current
• Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests,
• Performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
• Public- relations, Public-speaking, and numerous Public-appearances
• Marketing, movies, and promotions.
Atlanta, Ga-Corporate Business Solution-Therapist/Family Coordinator 2011 to 2012
•Experience in working with clinics, youth councils, using new technology, and being active in advocacy and policy and procedures while delivering Community- Based services
•Experience in teaching or training on sexual health and safety •Experience in linking youth to community services •Extensive knowledge of anatomy, reproduction, and sexual health along with Case management
•Strong leadership skills, TLP/ ILP and IFI services
•Strong oral and written communication skills and ability to communicate effectively with diverse constituencies
•Experience working on advocacy initiative with DFCS, DJC, and DJJ
•Work independently and as part of a team.
•Proficiency in Microsoft Office and basic computer applications Share note and CDT.
•Ability to manage time and work flexible schedule during non-traditional hours
Bartlett, Ten -Youth Villages (GCIRT) - Residential Therapist 2009 to 2011
• Worked with families and adolescents with severe emotional external behaviors, responsible for treatment plans, psychosocial assessments, utilization review, and reunification, TF-CBT certified.
• Provided individual, family and group therapy, crisis intervention, Multi-Cultural counseling and Life Skills.
• Juvenile Justice Specialist participated in treatment team planning, doctor staffing, training, and discharge planning/case management services.
• Utilization Review with insurance companies for funding of patient’s treatment.
• Crisis intervention and liaison services with referral sources of internal and external services.
• Worked on and towards licensure in compliance with DCS of Tennessee.
• Leadership taking the initiative to take the lead on projects that strengthen the organization and improvement of the facility’s staff.
• Work with operating systems Clinical Desktop, spread sheets, PBC grid, Excel and the Kronos system.
ECHO provided services for children and youth in the Greater St. Louis area. NBA ECHO served abused and neglected boys and girls, ages 8-19, from the St. Louis area. Other beds are allocated to the maternity and parenting mothers and their children.
St. Louis, Mo- ECHO Services- Assistant Director 2004 to 2009
• Responsible for the delivery of services to children and families.
• Attended Team Leader’s meetings to provide assistance and direction with caseload issues and serve as a liaison with other regulatory and competing agencies.
• Additional activities include the development of operational policies and procedures to insure compliance with state regulations and internal operating procedures and the development and monitoring of the regional budget.
• Periodically intervened in crisis situations; therefore remained on an on-call status.
• Job responsibilities require extensive knowledge of the regulations governing foster child care, strong supervisory and organizational skills and significant decision-making and interpersonal skills for successful performance. Other responsibilities included case management, emergency intake, referrals/resourcing, discharge planning, counseling, and training. (Residential closed)
Garfield Elementary (St. Louis Public School) - Teacher Assistant 1997 to 2004
• As Substitute Music Teacher, I formed a musical ensemble-‘A Beat of a Different Drum’, 2nd/3rd grade team member working with a diverse student population, Special Ed. EMH students, ESOL (Eng. as Second Lang)/Spanish students, Hearing Impaired students were I learned Beginning Sign Language,
• Excellent Classroom Management
• Performed secretarial and Administration duties, PTO/Site-Based Management, and Leadership committees
• the BE THERE Coordinator (One of the schools recognized by the Maritz Corp for improved attendance/performance) Director and Founder of Step Nation, a multi-cultural dance squad and (Counseling Practicum)
PREVIOUS POSITION
Martha’s Hands Home Health-Patient Care Associate
Dept of Juvenile Justice @ Pere Marquette-Substance Abuse Counselor
Girl Scouts of Greater St. Louis (Camp Cedarledge)-Health Services
Clear Channel Com/KDHX-Intern & Production Assistant
EDUCATION & CERTIFICATION
St. Louis University School of Law-pre LSAT course, 2008
MS Ed Counseling -Missouri Baptist University, 2004
BA Criminal Justice Administration-Columbia College, 2002
AA Music/EMT license w/Medical terminology –STLCC Forest Park
Diploma-Central Visual &Performing Arts H.S.
PROFESSIONAL ASSOCIATIONS
ASCA-American School Counselor Association
N.O.B.L.E-National Organization Blacks in Law Enforcement
References are available upon request
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