Telecommunications

Cheri' A Love

**** *. ******** **. *** *** Pmb **7 Reno, NV 89511

phone: 775-***-****

email: ***.*****@*********.***

Employment History:

Current Occupation Started 5/12

Support Services Dispatch and Security Dispatch

Employer: Renown Regional Medical Center

1155 Mill St. Reno, NV 89502

Salary: $14.26 hourly, plus 15% per diem, average 34 hrs week.

Currently, I am a dispatching with a CAD system. I fulfill the needs of 8 departments, from transporting patients, to collecting lab specimens. Much of the needs are dispatched via a computer software. I have up to eight departments, that I dispatch. Many days I am under a high amount of stress. I maintain a professional demeanor during these difficult times. I know that my leader will hate to see me leave. He is aware of my searching for alternate employment.

Centralized Scheduling Communications Operator 3/10/12 to 5/12/12

Employer: Renown Health

6300 So. McCarran Blvd. Reno NV 89503

Salary: $13.19 hourly, 40 hours/week

In this position, I answered calls that I would direct to various outpatient services. Our office answered lines for over 60 medical providers in Northern Nevada. I update information as I would find the need to. There are many side projects that were also a part of my job description. I had a wonderful overview, as to how our offices at Renown Health work. In addition, I was the Communications Ambassador for work groups in my location. In this capacity, I attended monthly meetings and kept a two-way dialog of upcoming events and issues.

Public Access Technician (Payphone Division)

4/98 to 12/09 Public Communications.

Employer: Verizon / GTE (retired after 30 years of two different departments.)

1520 Church St. Gardnerville NV 89410

Salary: $26.86 hourly, 40 hours/week

Supervisor: Jacquie Gullickson-Casey (retired) phone 805-***-**** email ********@*******.***

West Area Operations Manager: James Marchino (retired) phone 310-***-****

email ****@*******.***

I transferred from an Operator position in Southern California, to a field technician position in rural Nevada. This was a physically demanding job, and I endured harsh weather. I trained in areas of telephony, ladder skills, and sales. My new skills included problem solving techniques and the use of hand tools. I worked in phone rooms, ran cable, and installed all types of pay stations. Safety is important on any job, but the dangers were more prevalent in my new position. Adapting to a completely different environment has had it's challenges. I prevailed and became assimilated soon after. As a group, our division had a profit margin, unheard of, for a payphone company. Unfortunately our area quickly sold to PTS. I then retired.

Telephone Operator and *Relief Supervisor 4/79 to 4/98

Employer: GTE Operator Services, HQ Thousand Oaks, CA (pre Verizon, California) Office locations in CA: Perris, *Hemet, Palm Springs, Huntington Beach and *Ontario.

Salary started at $4.12 hourly in 1979. *A differential of $.50 hourly was added for relief supervision pay.

My experience is in call centers with various work stations, (including cord board, PBX, TSPS, and OSPS.) We provided directory, mobile, emergency, billing, and international assistance. We took emergency calls before 911 commenced. During this period of 19 years, I worked as a relief supervisor for 8 years of that time. I kept online objectives current, scheduled staff, and handled critical customers. I assisted in the training of personnel, and was also involved in focus groups. Ethics and diversity played an important role within our company.

Community Services

3/05 to 05/10. Foundation: Sodexho, at University of Nevada, Reno, under the group, Great Basin Soccer and Titans Soccer.

Coordinator: Maria Huynh email ******@**********.***

Sodexho brings in volunteer groups to run concession stands during events, such as the UNR football games. The money earned goes to various non-profit groups. The group I was affiliated with was, Great Basin Soccer League. During events, I counted inventory, signed out cash, trained volunteers, and worked various concession stands.

1989 to 1991 (Two seasons) Donor Campaign, United Way and Communication Workers of America. My organizational skills were utilized, along with the ability to positivly influence others, by encouraging participation in a major fund development campaign.

Education

Diploma Hemet High School Class of 1978

Attended Mount San Jacinto Community College 1977 to 1984.

Continuing Education (position related) provided annually by GTE/Verizon.

Real Estate School of Nevada, 2004. Private Interest.

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