Customer Service High School

Location:

Posted:

September 04, 2013

Kelly L Terry

Professional Summary

Exceptional customer care professional that addresses inquiries and resolves problems as they arise. Many years of

customer service experience including cash handling and resolution of issues.

Clerk of Courts with advanced leadership skills and knowledge of the legal system. Communicates effectively with

others and helps motivate them to make positive life changes.

Licensed as a Property and Casualty Insurance provider

Skills

• Daily cash handling

• Exceptional telephone skills

• Reconciliation of daily cash drawers and monthly bank statements

• Active listener

• MS Windows proficient

• Adherence to high customer service standards

• Maintained confidential customer information

• Licensed Property/Casualty Insurance

Work History

Utility Collections Supervisor, 04/2004 to 09/2012

Village of Bethel – 120 North Main St

• Solved unresolved customer issues

• Met all customer guidelines including service levels, handle time and productivity

• Promptly responded to inquiries and requests from prospective customers

• Updated customer orders from start to finish in an accurate and timely manner

• Maintained accurate utility cash records of past due customer account activity

• Trained staff on operating procedures and new utility software

Clerk of Courts, 08/2009 to 09/2012

Village of Bethel – 120 North Main St

• Called upon witnesses to testify under oath at court hearings

• Produced legal documents such as briefs, pleading and appeals

• Organized and maintained documents and case files

• Politely assisted defendants in person and via telephone

• Posted receipts to appropriate accounts

Education

High School Diploma: College Prep Course

McNicholas High School: Cincinnati, OH