Care Administrative Assistant
Resume:
Sheryl D. Armstrong
*** ******* ***** ****** ****** Robins, GA. 31088
478-***-**** ******.*********@***.***
Profile and Objective
My overall objective is to become counselor. My goal is to ensure that all
patients, their families, staff, and communities of faith are offered
excellent pastoral care counseling and spiritual support. My desire it to
seamlessly integrate the support structure with empathy, educational
training, attending and consultation. I will accomplish this goal by
providing pastoral care and spiritual care through an interfaith model with
an explicit focus on building rapport with our diverse range of clients.
With quality professional training and education in chaplaincy, pastoral
care, theology, and healthcare management, I expect to achieve and
demonstrate positive outcomes and superlative spiritual care services in
times of crisis. I am presently Chaplain Board certified eligible with all
four units of Clinical Pastoral Care training.
Qualifications
. Masters of Divinity - Psychology of Religion Pastoral Care and
Counseling
. Trained in Clinical Pastoral Care: All Four Units completed, Board
Certified Eligible
. Pastoral Care Chaplain Residency Graduate - Ruby Memorial Hospital,
Morgantown, WV
. Chaplain Internship Graduate - Grady Hospital, Atlanta, GA
. Trained in Microsoft Office and Word
. Trained in Merlin systems medical data and medical assessments
. Proficient with portable electronic devices (mobile devices and paging
systems
. Exceptional people skills with diverse cultures in all settings
. Exceptional awareness of diverse faith groups and religions
. Exceptional telephone/email etiquette and communication skills
. Exercises heightened patience and diligence in stressful environments
. Licenced and Ordained Minister 2000
. Outrivaled team building expertise
. Natural leadership traits
. Exceptional time management ability
. Vibrant public speaker and orator
. Excellent leadership mentoring skills
. Professional conflict resolution expert within large and small groups
. Experienced in creative problem solving
Education
Masters of Divinity: Psychology of Religion Pastoral Care and Counseling
2010
Interdenominational Theological Center - Atlanta, GA, United States
Master of Science: Health Care Management 1997
Webster University - San Antonio, TX, United States
Nursing Facility Administration Certification - 200 hours: Health Care
Nursing Facility Management 1995
St. Phillips College - San Antonio, TX, United States
Bachelor of Science: Sociology 1986
Texas College - Tyler, TX, United States
Relevant Experience
During my tenure at Ruby Memorial Hospital in 2013 I was awarded the Bravo
Award for outstanding spiritual care. I received this award for the
superior spiritual care that I provided to a family while they were making
end of life decisions for their loved one in the Cardiac Intensive care
unit. I received outstanding quarterly evaluations from mangers, nursing
supervisors, and physicians in various units of the hospital. Patients and
their families also contacted the spiritual care department to report their
positive experience of the work that had been done in the assigned medical
units where I provided spiritual care. The director of the spiritual care
department, Chaplain John Hardman received cards, letters, and emails, all
identifying the compassionate spiritual care that was provided to patients,
families, and staff during my residency at Ruby Memorial Hospital.
Experience
Associate Minister 06/2011 -
Current
New Covenant Ministries - Warner Robins, GA
Executive Advisory Committee, Minister Johns Regulatory Procedures -
Founder, Rev. Eddie Lee Armstrong and Rev. Sheryl D. Armstrong
. Community services and family advocacy
. Facilitate worship services, administer sacraments, provide a
ministerial presence, prayer, and conduct Bible studies
. Visitation of the sick in hospitals and nursing homes
. Provide community chaplaincy as needed
Spiritual Care Chaplain 08/2012 -
08/2013
Ruby Memorial Hospital - Morgantown, W V
Human Resources: Ruby Memorial Hospital
P.O. Box 8121 Morgantown, WV 26506-8121
Phone: 304-***-**** or 1-800-***-****
Fax: 304-***-****
Email/Website: *******@***.*** or www.wvu.com
The responsibilities at Ruby Memorial Hospital were in the context of
providing spiritual care in a trauma hospital setting, which allowed me the
opportunity to provide spiritual support to Palliative Care patients and
their families as they anticipated the death of a loved one and also
provide spiritual care to families who were encountering crisis and trauma
at various emotional, and psychological levels.
. Provided spiritual care to families and patients conflicted with
attempted suicide
. Displayed courtesy and strong interpersonal skills with all customer
interactions
. Participated in monthly Ethics meetings that focused on patients and
families who were in the process of making end of life decisions, in
regards to organ donation, living wills and advance directives
. Conducted individual counseling sessions to address physical, mental,
social and emotional problems caused by substance abuse
. Referred family members to outside support options to help them cope
during times of increased stress
. Built positive rapport with law enforcement officers, court officials
and community service agencies
. Pursued ongoing education and training opportunities to further
develop professional skills
. Cultivated positive relationships with other mental health
professionals, programs and associations
. Conducted individual counseling sessions to address physical, mental,
social and emotional problems caused by substance abuse
. Developed and implemented suicide-prevention programs in the community
. Communicated with relatives of patients about diagnoses and treatment
programs
. Set up family meetings with guidance from physicians
. Maintained thorough case history records and wrote detailed reports
Pastoral Care Counselor 03/2011 -
07/2012
Crest Wood Group - Warner Robins, GA
1000 Martha St. Warner Robins, GA 31088
Phone: 478-***-****
The Crest Wood Group program offered me an internship. Which afforded me
the opportunity to provide spiritual care and counseling in a group
context. Weekly spiritual support was provided to the clients during
meetings as an intervention for those suffering with alcohol and drug
addictions. Crest Wood Group assisted in my development as a drug and
alcohol abuse spiritual care counselor. The internship educated me in the
context of understanding how to perform assessments on individuals that
were suffering with drug and alcohol addictions. The work was diverse and
allowed me the opportunity to work with various populations, including
veterans, which gave me the ability to learn proper treatment for
individuals suffering from drug and alcohol abuse due to post traumatic
stress disorder. I was also able to learn the effects of post-traumatic
stress disorder in relation to various phobias. This condition gave me the
opportunity to minister to the needs of individuals who had been wounded in
spirit. Lastly, during my tenure at Crest Wood Group I elected and
recommended new instructional materials and programs for use in the
substance abuse program.
Chaplain Internship Trauma and Intensive Care 01/2010
- 06/2010
Grady Memorial Hospital - Atlanta, GA
Supervisor: Laurie Robins, 404-***-****
Director Jonathan Ball Clinical Pastoral Education, 404-***-****
(CPE-1 Unit) 364 Hours Completed
During training my work group and I were instructed in pluralistic and
diversified concepts when working in an ecumenical environment and the
importance of understanding different theological beliefs and spiritual
faiths.
. Documented verbatim and didactics to meet the regulations of joint
commission and the ACPE Accreditation Board (the record-keeping system
was a log-in book that chaplains utilized to document all patient
contacts and visits to identify what type of pastoral care methods
were implemented)
. Participated in ethics group discussions
. Conducted overnight stays and "on-call" shifts with a pager for
emergency notification
. Maintained the hospital chapel by conducting worship services and
prayer meetings
. Comforted family members when a loved one was experiencing end-of-life
and death issues
. Participated in the decision-making process of family members who had
loved ones that were organ donors
Spiritual Care Counselor 08/2008 -
12/2008
Common Ground - Atlanta, GA
HIV Intervention Group
Assigned by Dr. Carolyn McCrary, Professor of Pastoral Care and Counseling
400 Hours Completed
. Offered counseling and spiritual services to HIV-positive individuals
who requested counseling and spiritual interventions
. Participated in group activities as a group facilitator
. Completed verbatim materials and case assessments
. Conducted group sessions on coping skills and the significance of
biblical reflections, and theological stories and theological concepts
to assist the group with their challenges
. Assisted with lunch preparation for clients, which presented a
welcoming and non-judgmental environment Employment
. Cultivated positive relationships with other mental health
professionals, programs and associations.
Optimum Health Care 01/2003 - 01/2005
Administrative Assistant - Macon, GA
Optimum Health Care
Macon, GA 31201
Supervisor: Linda Patch, 478-***-****
. Ensured all physicians' credentials were verified and up to date
. Drafted meeting agendas, supplied advance materials, and executed
follow-up meetings and team conferences
. Maintained the front desk and reception area in a neat and organized
fashion
. Planned meetings and prepared conference rooms
. Wrote detailed reports and correspondence from dictation and
handwritten notes
. Delivered copies, expedited faxes, and handled all incoming and
outgoing correspondence
. Posted open positions on company and social media websites
. Maintained and reserved the executive conference room calendar
. Cooperated with Medicare, Medicaid, and private insurance providers to
resolve all billing issues
Affiliations
American Association of Pastoral Counselors
Additional Information
Hobbies: Domestic and International Travels, cooking, grilling with friends
and family, reading, gardening, playing with my dog Ginger, home
decorating, playing volleyball, taking nature walks, and helping with
various community services such as volunteering as a family advocate.
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