Manager Sales
Resume:
Diane Gagliardo
*** ******* *******, **********, ** 08822
*****.*********@*****.***
OBJECTIVE
To be a key contributor and team player utilizing full spectrum of skills and experience to surpass personal
goals and professional objectives.
SUMMARY OF QUALIFICATIONS
Resourceful, highly organized and accomplished candidate with extensive office operations and personal
organization expertise gained in various settings. Consistently recognized for improving operational
procedures and producing error-free projects / documents, unique ability to multi- task while maintaining
primary focus on priority assignments. Established reputation for exceptional service. Fast learner with the
proven ability to hit the ground running and deliver results quickly. Reputation for displaying
professionalism and high levels of integrity.
WORK EXPERIENCE
Dr. Hugo and Melanie Stephenson, New York & New Jersey May, 2007 – January, 2013
Personal Assistant
Scheduled appointments. Organized and maintained files. Replied to incoming correspondence. Completed
forms in accordance with company procedures. Managed calendar. Made travel arrangements. Used
computers for spreadsheets, word processing and database management. Managed travel expense
reimbursement. Processed expense reports. Reserved meeting spaces. Knowledge sets include: Accounting
software, Administrative Support, Secretarial, Travel Arrangements, Video conferencing software, Web
conferencing software.
Quintiles, Parsippany, New Jersey April, 2009 – February, 2012
Executive Administrative Assistant
Prepared statistical reports. Handled information requests. Prepared correspondence. Scheduled meetings.
Maintained records management database systems. Made travel arrangements for executives. Answered and
screened incoming phone calls. Organized business lunches and meetings. Prepared documents using
Microsoft Word, Excel and PowerPoint. Filed and retrieved corporate documents, records and reports.
Maintained daily appointment calendars. Reconciled corporate credit card accounts. Knowledge sets include:
Business Correspondence, Calendar Creator, Database software, Document management software, Meeting
Planning.
Novus Communications, Somerville, New Jersey Jan. 2006-May 2007
Senior Venue Meeting Planner
Ensured event compliance with laws and regulations. Resolved problems throughout planning process.
Coordinated event services such as catering and refreshments. Booked appropriate event facilities. Planned
and arranged catering services. Consulted with clients to determine event details and requirements.
Established and monitored event budgets. Reviewed event bills and approved payment. Selected service
providers based on customer needs. Procured audio-visual and other equipment. Planned event programs and
agendas to meet customer requirements. Maintained strong client relations. Knowledge sets include: Budget
Development, Budget Planning, Program Management, Project management software, Vendor Management.
The Bernards Inn, Bernardsville, New Jersey Nov. 2003-April 2005
Banquet Manager
Managed 40-member banquet staff to assure the success of all banquet events. Maintained profitable operation,
high quality products and service levels. Reduced employee turnover. Met revenue and payroll budgets.
The Cheesecake Factory, Edison, New Jersey August 2002-Sept. 2003
Restaurant Manager
Managed day-to-day operations ($289,000.00 weekly sales). Hired, trained and developed FOH staff.
Direct supervisor of 30-member front desk team. Maximized unit sales and profits by ensuring food quality,
presentation, production & service. Complied with company guidelines and standards. Financial controls: Cash
handling procedures, receipts & deposits, labor, food & beverage cost controls, budgets, P&L.
Legal Sea Food, Paramus, New Jersey and Boston, Massachusetts
Restaurant Manager June 2000-Aug. 2001
Assistant General Manager Aug. 2001-April 2002
Managed day-to-day operations ($110,000 weekly sales). Financial controls: Cash handling. Hired, trained and
developed 200-member staff for Paramus, NJ restaurant opening Sales & marketing of restaurant and private dining
facilities Developed and implemented food, wine and service training program.
Maximized unit sales and profits by ensuring food quality, presentation, production & service complied with
company guidelines and standards.
TECHNICAL SKILLS
Billing Systems, Customer Relations, Financial Statements, Letters, Meeting Facilitation, Microsoft Excel,
Microsoft Powerpoint, Microsoft Word, Quickbooks, Telephone Skills, Travel Arrangements, Accounting
Software, Administrative Support, Audio, Budget Development, Budget Planning, Budgeting, Business
Correspondence, Calendar Creator, Credit, Database Administration, Document Management, FORMS,
Program
Management, Project Management, Secretarial, Spreadsheets, Vendor Relations, Video Conferencing, Word
Processing, English Social Media (FaceBook, Twitter, LinkedIn)
EDUCATION:
Thomas Edison State College, Trenton, New Jersey
Bachelor of Science In Business Administration & Marketing
Expected Graduation Date: June 2014
New York Restaurant School, New York, NY
Associate of Occupational Science, Culinary Arts & Restaurant Management
Graduation: June 2000
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