Steve Maciosek

** *. *****'s Lake Drive

Burlington, Wisconsin 53105

262-***-****

Objective

A Management position in which acquired expertise, creative talents and

commitment to excellence will have valuable application.

Qualification Highlights

. Over 27 years experience in the repair and maintenance of all marine

engines and products while working closely with warranty programs and

service policies & procedures. A versatile and skilled

sales/marketing professional with leadership qualities and excellent

hands-on experience in developing and improving sales and service for

retail marine operations. An assertive manager with outstanding

interpersonal, communications, negotiation and people management

skills.

. Expertise in strategic planning, new business, market plan execution,

capital asset oversight, cost containment, budgeting/finance, customer

service, and staff training, supervision and mentoring.

. Highly skilled in P And L management, pricing strategies, competitor

and market analysis, banking services, lease and contract negotiation,

legal compliancy, staffing, purchasing and vendor relations,

management reorganization, new product roll out, and targeted

marketing.

Professional Experience

S&P Motorsports - Burlington, WI 2000-Current

Owner and Operator

. Manage Marine repair facility servicing and storage of all makes and

models of outboard and inboard boats, both gas and diesel, personal

watercraft, snowmobiles and other small engine repairs. Customer care

expert focusing on service excellence while exceeding customer

expectations.

. Directed all financial, budgeting, operating, compliance, purchasing,

domestic marketing, human resource, public relations, and

administrative functions. Ensured timely execution of financial

reporting, operating forecasts, cash flow planning, new project

evaluation, banking, taxation, legal, regulatory, equipment

maintenance, advertising, cost/pricing and related activities.

Jim's Marina - Waterford, WI 1980-2000

Sales Manager/ Parts and Service Director/ Lead Technician

. Our family owned marine dealership in operation for over 35 years.

Purchased new inventory from boat and engine manufacturers, conducted

appraisals, directed the reconditioning of trade-in boats for resale

and surpassed high quality standards and sales goals in service and

new and used boat sales as well as piers, lifts and personal

watercraft.

. Created innovative promotional marketing strategies for multi-million

dollar inventory including several annual boat shows. Trained,

supervised and mentored 7 sales people; motivated staff to meet/exceed

established sales goals and objectives by developing effective sales

incentives. Gave final approval on all sales, trade-ins, financing and

credit arrangements. Monitored and reported sales volume, financial

and business transactions.

. Most recent position held included Parts and Service manager and lead

technician of multi-bay repair & parts shop. Oversee a repair team of

5 technicans, 2 lot attendants, 2 boat riggers as well as parts

counterpersons and service writers. Dispatch and supervise repairs to

meet and exceed customer expectations. Quality control processes in

place to ensure timely repairs done right the first time. Ensured

employees provided highest standards of customer satisfaction and

quality service at all times.

Expert Certifications

Mercury Master Certified Technician- Mercury Training Schools- Fond Du Lac,

Wis.

OMC Master Certified Technician- OMC Training School- Waukegan, Illinois

Yamaha certified- Yamaha Training Schools- Atlanta, Georgia

Additional Training

Dale Carnegie Sales, Management and Marketing Training- Milwaukee,

Wisconsin

Spader P&L for Marine Retailer- Orlando, Florida

Mercury Service and Parts Management- Beaver Dam, Wisconsin

Mercury and Yamaha Marketing and Sales training- Chicago, Illinois

Civic Affiliations

Active in Lion's Club since 1992, held all local positions including

President- 2003. Highly involved in fundraising activities and fund

allocation. Also involved in Kiwanis and Transitional Living Center.

Professional References

Pete Milligan, Owner Milligan's Island- Lake Geneva, Wisconsin (262) 745-

2082

John Merten, Owner Merten's Service - Burlington, Wisconsin (262) 763-

5155

Roger Weis, Owner Peck and Weis Plumbing and Heating- Lake Geneva,

Wisconsin

262-***-****

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