Sales Manager
Resume:
Steve Maciosek
** *. *****'s Lake Drive
Burlington, Wisconsin 53105
Objective
A Management position in which acquired expertise, creative talents and
commitment to excellence will have valuable application.
Qualification Highlights
. Over 27 years experience in the repair and maintenance of all marine
engines and products while working closely with warranty programs and
service policies & procedures. A versatile and skilled
sales/marketing professional with leadership qualities and excellent
hands-on experience in developing and improving sales and service for
retail marine operations. An assertive manager with outstanding
interpersonal, communications, negotiation and people management
skills.
. Expertise in strategic planning, new business, market plan execution,
capital asset oversight, cost containment, budgeting/finance, customer
service, and staff training, supervision and mentoring.
. Highly skilled in P And L management, pricing strategies, competitor
and market analysis, banking services, lease and contract negotiation,
legal compliancy, staffing, purchasing and vendor relations,
management reorganization, new product roll out, and targeted
marketing.
Professional Experience
S&P Motorsports - Burlington, WI 2000-Current
Owner and Operator
. Manage Marine repair facility servicing and storage of all makes and
models of outboard and inboard boats, both gas and diesel, personal
watercraft, snowmobiles and other small engine repairs. Customer care
expert focusing on service excellence while exceeding customer
expectations.
. Directed all financial, budgeting, operating, compliance, purchasing,
domestic marketing, human resource, public relations, and
administrative functions. Ensured timely execution of financial
reporting, operating forecasts, cash flow planning, new project
evaluation, banking, taxation, legal, regulatory, equipment
maintenance, advertising, cost/pricing and related activities.
Jim's Marina - Waterford, WI 1980-2000
Sales Manager/ Parts and Service Director/ Lead Technician
. Our family owned marine dealership in operation for over 35 years.
Purchased new inventory from boat and engine manufacturers, conducted
appraisals, directed the reconditioning of trade-in boats for resale
and surpassed high quality standards and sales goals in service and
new and used boat sales as well as piers, lifts and personal
watercraft.
. Created innovative promotional marketing strategies for multi-million
dollar inventory including several annual boat shows. Trained,
supervised and mentored 7 sales people; motivated staff to meet/exceed
established sales goals and objectives by developing effective sales
incentives. Gave final approval on all sales, trade-ins, financing and
credit arrangements. Monitored and reported sales volume, financial
and business transactions.
. Most recent position held included Parts and Service manager and lead
technician of multi-bay repair & parts shop. Oversee a repair team of
5 technicans, 2 lot attendants, 2 boat riggers as well as parts
counterpersons and service writers. Dispatch and supervise repairs to
meet and exceed customer expectations. Quality control processes in
place to ensure timely repairs done right the first time. Ensured
employees provided highest standards of customer satisfaction and
quality service at all times.
Expert Certifications
Mercury Master Certified Technician- Mercury Training Schools- Fond Du Lac,
Wis.
OMC Master Certified Technician- OMC Training School- Waukegan, Illinois
Yamaha certified- Yamaha Training Schools- Atlanta, Georgia
Additional Training
Dale Carnegie Sales, Management and Marketing Training- Milwaukee,
Wisconsin
Spader P&L for Marine Retailer- Orlando, Florida
Mercury Service and Parts Management- Beaver Dam, Wisconsin
Mercury and Yamaha Marketing and Sales training- Chicago, Illinois
Civic Affiliations
Active in Lion's Club since 1992, held all local positions including
President- 2003. Highly involved in fundraising activities and fund
allocation. Also involved in Kiwanis and Transitional Living Center.
Professional References
Pete Milligan, Owner Milligan's Island- Lake Geneva, Wisconsin (262) 745-
2082
John Merten, Owner Merten's Service - Burlington, Wisconsin (262) 763-
5155
Roger Weis, Owner Peck and Weis Plumbing and Heating- Lake Geneva,
Wisconsin
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