Customer Service Manager
Resume:
Jennifer DeMonbreun
Atlanta, Georgia 30317
Home 404-***-****
Mobile 678-***-****
**********@*********.***
QUALIFICATIONS
Process-oriented Warehouse Manager with twenty three years of experience and success motivating warehouse associates to meet production and customer service goals. Key strengths in leadership, teambuilding, scheduling, inventory control, and customer service. Hands-on manager with a strong understanding of warehouse and office area operations. Expertise includes:
* Transportation / Logistics
* Quality Control
* Order Fulfillment
* Shipping / Receiving
* Safety
* Inventory Control
* Purchasing
* Financial Management
* Facility Maintenance
EXPERIENCE
Gates Corporation, Lithonia, GA Aug 2012 May 2013
Publicly held company dealing with distribution of specific auto parts via LTL carriers for Parts Dealers (Napa, GMC, etc) throughout the US and overseas.
Operations Manager
* Managed two Supervisors and oversaw all daily activities of 100 employees at a 245,000 SF DC including transportation, customer service, shipping, receiving, and order fulfillment.
* Actively involved in all Traffic and CS issues mainly dealing with customer/carrier problems.
* Reported and posted end of month financial reports and reviewed with Facility Manager to ensure profitability for the company.
* Worked with HR Manager on interviews for potential employees and/or temporary help.
* Actively involved in all safety training for all employees.
Prime Distribution Services, Inc., Norcross, GA May 2010 June 2012
Publicly held 3PL company dealing with the consolidating of food based items for truckloads destined for Wal-Mart Distribution Centers throughout the Northeast.
Facility Manager
* Start-up facility - Responsible for original layout, setup, and staffing for 155,000 SF warehouse. Recruited initial vendors, personnel, and equipment needed to handle first inbound and outbound business.
* Managed up to 19 warehouse personnel including management, hourly, and temporary associates whose main responsibilities include Supervising, order picking, loading/unloading freight, maintenance, safety, office/order processing, Inventory control and facility security.
* Active interaction with customers and vendors dealing with concerns or issues related to our products or service.
* Aggressively ensured all food regulated guidelines set by government agencies as well internal volunteer agencies were met to be certain all food products were handled in the safest manner.
* Efficient in Excel, Microsoft Word, and Outlook Express.
FIRST QUALITY RETAIL SERVICES, McDonough, GA Feb 2008 Nov 2009
Privately held retail division of diaper manufacturer. McDonough facility warehouses raw materials and distributes finished products to large retailers (Target, Walmart, Kroger, etc.) throughout the US.
Logistics Supervisor
* Managed eight salaried staff responsible for handling all inventory, purchasing and traffic functions.
* Actively involved in all transportation functions, including scheduling inbound / outbound loads, RMA s, international orders, cycle time issues, transfers between plants, and carrier issues and problems.
* Actively involved in inventory control issues such as inventory adjustments, physical inventory counts, product movement, and training.
* Handled all purchasing and invoicing functions for warehouse, including invoice processing, obtaining quotes for warehouse projects, maintenance, and supplies, and communications with outside vendors.
* Negotiated with vendors for all facility and equipment maintenance and oversaw their work.
BOMARK SPORTSWEAR, Tucker, GA Sept 1999 Oct 2007
Distribution center for team sportswear products shipping products to large volume of retail locations and sports teams throughout the southeast.
Warehouse Manager
* Conducted interviews of potential candidates, hired qualified associates based on interview process, and terminated employees as needed.
* Managed warehouse team of three to five employees. Performed yearly performance reviews, developed professional development plans with employee input and provided valuable feedback to associates and senior management for career improvement and advancement.
* Performed daily pulling, packing, shipping and invoicing of all sporting good merchandise orders shipped from the Georgia Warehouse Location to various customers throughout the United States.
* Provided customer support and resolved customer issues in person and via telephone.
* Performed analysis of stock set-up and relocated stock area resulting in a 15% increase in orders shipped out daily.
* Performed quality reviews of all incoming / outgoing vendor shipments to ensure accuracy and quality.
* Maintained inventory tracking system by conducting quarterly cycle counts and made adjustments as needed to ensure 99% accuracy of inventory.
* Managed building and office maintenance. Assured safety and cleanliness of building, oversaw upkeep of warehouse and office equipment, and negotiated work contracts and pricing with contractors.
* Managed incoming cash transactions and balanced deposits and cash received from walk-in customers.
* Provided pricing information to customers and negotiated small and large merchandise orders to maximize value and satisfaction and to promote repeat business.
JC Penny Catalog Distribution Center, Forest Park, GA Sep 1989 Sep 2007
Distribution center for large catalog retailer. Facility had 1500 associates in a 2.8 million SF distribution center shipping products throughout the US.
Department Manager (April 1999 Sept 1999)
Warehouse Supervisor (Sept 1989 April 1999)
* Worked in nine different departments throughout tenure, including Shipping, Receiving, Order Pulling, Credit, Returns, and various stock areas.
* Supervised up to 75 hourly associates.
* Developed individual performance reports for each associate production, accuracy, attendance, and general work efficiency. Reprimanded and rewarded as needed. Assigned / scheduled duties to keep work flow on schedule.
* Set monthly budget for individual departments with regard to work hours and supplies needed to complete projected work. Also forecasted potential orders for entire warehouse to help other departments determine needed workers for scheduled orders.
* Processed credit card orders and researched for potential fraud.
* Made decisions concerning merchandise condition in Returns Department. Negotiated with outside vendors on merchandise not re-stockable. Also dealt with retail outlet stores in sending overstocked or irregular items for re-sale.
* Directly involved with inventory control by reviewing incoming / outgoing shipments for accuracy and quality. Used various stock reports / tools to ensure stock availability and made stock adjustments.
* Served on various committees working towards improving production, accuracy, ease of duties, etc. with help of hourly and management associates. Conducted various presentations after extensive research to determine plausibility of each project.
* Conducted monthly department meetings to address safety issues, associate concerns and other various topics needed to ensure high employee morale.
EDUCATION
Bachelor of Business Administration (BBA), 1989
Columbus State University, Columbus, GA
Other Training
AIB Certified 2010
Forklift Certified - 2010
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