Jay D. Makemson

Ladera Ranch, CA ***** ab6lhs@r.postjobfree.com 949-***-****

Objectives:

Secure a position with an organization where I can utilize my MANAGEMENT, SUPERVISION &

TELECOMMUNICATIONS skills to benefit mutual growth and success.

Contribute superior project and operations management skills and experience in an IT/Field Service Supervisory

role.

Qualifications:

Accomplished data and voice Field Services Management Professional who has demonstrated effective analytical

and problem solving skills. Successfully supervised and trained fellow technicians to perform the scope of their

job responsibilities. Strong communicator, who is highly experienced in the timely installation and maintenance

of customer premise equipment. Committed and motivated employee focused on the success of the company,

team, solutions and its values, while maintaining individual success.

Professional Experience:

2011-Present Field Services Supervisor

XO Communications

• Responsible for the overall leadership of the Network/Telecommunications Group in Orange County, and

the functions and individuals who operate within the group.

• Provided leadership, vision, strategic direction, and day to day management as well as responsible for the

overall effectiveness of the field technicians team

• Recommended strategic direction for network and telecommunications function to upper management.

• Ensure problem identification, isolation and resolution within the service level objectives for routers,

switches, load balancers, wireless and associated network equipment at all customer sites/locations.

• Supervise assigned teams in order to provide detailed investigation of network/telecom issues within the

local area, wide area networks and telecom infrastructure, including formal root cause analysis.

• Provide network/telecom support and training for customers, other technical groups and implementation

teams.

• Responsible for ensuring assigned teams implement, configure and maintain network and telecom

equipment in accordance with established industry standards.

• Supervised assigned teams for the implementation of network and telecommunication services for new

business offices and upgrades to existing offices

• Collaborate with network/telecom vendors to ensure they meet established service level agreements.

• Monitored network and telecom infrastructure as well as summarizing and reporting on the performance

statistics

2007-2011 Field Services Technician

XO Communications

• Responsible for managing the inventory of all field services equipment (Cisco routers, Adtrans, Juniper,

Nortel, Anda, and CAC, etc.)

• Install, maintain, repair and test unbundled circuits (DSOs, DS1s, Voip, DS3s, and Ehernet, etc.)

• Install, maintain and repair XO customer premise equipment (channel banks, routers, DSL modems,

IAD’s, Optical/SONET transport and perform/troubleshoot inside wiring)

• Install, maintain, repair and test all network equipment and elements at all field service locations, to

include DSO, DS1, VoIP, DS3, Ethernet level test equipment at all field service locations equipment.

• Interface with external customers and other key technical contacts both inside and outside of XO in

professional, quality manner

• Document and configure IP, routers, and CPE equipment

• Train Field Services Technician 1’s in all aspects of their jobs

2005-2007 Field Technician, Telecom

Highrise Communications

• Provide onsite technical training on operation, repair and maintenance of company products.

• Diagnose troubleshoot and repair system problems at customer sites.

• Carryout preventative maintenance service to maximize uptime in line with customer

production schedules and equipment specifications.

• Architect, design, deploy and maintain enterprise telecommunications equipment.

• Perform installation and testing of new products individually or as part of a team.

• Analyze component requirements of new and upgraded systems.

• Develop metrics, measurements and reports related to telecommunications systems.

• Perform daily maintenance checks and insures proper escalation and resolution to challenges found.

• Schedule and prioritize work to accommodate customer needs while minimizing impact on current

operations.

2002-2005 Manager – Plastics/Plaster Tool Build

Harbor Patterns

• Managed up to 7 direct reports in the construction of high precision tools.

• Responsible for inventory management, quality control, supply costing, outside sales force management.

• Utilized highly technical blueprints in order to build tools to customer’s exact specifications as well as

dispatch job responsibilities as necessary to complete projects/orders within specified deadlines.

1996-2001 Technical Field Manager

Winstar Wireless

• Consulted with existing corporate customer to determine voice and data needs as well as the acquisition

of new customers. Managed wireless network sales and build out, performed site surveys, and field

studies, selecting Hub and B-site locations for voice and data networks

• Managed up to 10 direct reports and a variety of 3rd party vendors and contractors for network sales and

build out which included up to 20+ contracted individuals

• Prepared customer ordered services for cut over to the Winstar network, including the pre-testing and

installation of services. Worked directly with central office, provisioning, translations, engineering, LNP

and LEC to insure a smooth transition to the Winstar network.

• Manage facilities and build-out of new customer sites

• Coordinate and manage vendors throughout Southern California for projects and maintenance of various

elements

• Site development and planning for newly constructed commercial facilities for wireless and LAN

networks

Functional Skills:

Solid installation and maintenance of voice, data, Cisco and Adtran router equipment

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate