Experienced Manager
Resume:
Tommy D.jones jr.
**** **** ****** ****** *****, AL 35215 205-***-**** *********@***.***
Objective
Seeking professional and personal growth utilizing my experiences that will promote
i ndividual opportunity to make positive contributions.
Employment History
Service Center Manager, Vitran Express
11/19/2012 Present
Birmingham, AL
- Track and audit employees hours; handle payroll issues and personnel changes.
- Lead, educate, and monitor current and new employees.
- Plan daily manpower need to ensure fright is delivered and picked up timely.
- Communicate with dispatch at various terminals to coordinate the movement of
t railers and freight.
- Responsible for the clean and safe working conditions of the facility and equipment.
- Implement company policy in all matters including hiring, disciplinary issues and
terminations.
- Monitor and analyze all opportunities to cut cost and improve efficiencies.
- Provide clear and frequent communication to all employees on service center
p roductivity and company policies and procedures.
- Communicate with Account Managers to ensure customers and company needs are
met.
- Identify freight moving at incorrect weight and classification.
- Ensure all OS&D is identified and processed properly.
- Assist customers with rate quotes, claim information, and setting appointments.
- Review data on claims and investigate.
- Organize safety teams and facilitate meetings.
- Monitor actual performance date and gather information for reporting.
- Identify opportunities for improvement and execute actions plans to improves
efficiencies.
- Comply with all applicable law/regulations as well as company policies/procedures.
- Perform other duties as required by Regional Manager
Operations Manager, FedEx Freight
12/1/2010 11/15/2012
Bessemer, AL
- Supervise all employees reporting to the service center, including coaching and
administering corrective action.
- Responsible for monitoring, training and development of all employees on shift.
- Maximize employee engagement and communicate with employees at all levels of
t he company.
- Responsible for the safety and performance of nearly 80 drivers and 33 dock
employees that handle about 2,400 shipments daily that move through out facility.
- Responsible for training and performance reviews for 10 fulltime supervisors and 2
part time supervisors.
- Work in a concerted effort with other supervisors and managers to provide
d irection, guidance, and coaching to team members within a positive work
environment.
- Utilize ethical business practices in dealing with customers, employees, vendors,
suppliers, and the community.
- Routed proper documentation and procedure control for hazardous material
shipments.
- Track and audit employees hours
- Recruit, interview, hire and train new employees as applicable.
Operations Supervisor, FedEx Freight
8/6/2010 12/1/2010
Bessemer, AL
- Perform administrative functions such as printing delivery receipts, manifest
shipments on a t railer, billing freight bills, trace shipments, etc.
- Lead, educate, and monitor new and current employees.
- Develop plan for distributing break loads to achieve cut time goals.
- Monitor and analyze all opportunities to cut cost and improve efficiencies.
- Conduct pre-shift meetings.
- Identify freight moving at incorrect weight and classification.
Regional Performance Manager/Operations Supervisor, Con-Way Freight
6/1/2008 8/1/2010
Bessemer, AL
- Manage performance through observation and evaluation of employee work
p ractices. Identify, build, and communicate performance metrics and meet set
performance levels.
- Implement operational efficiency improvements and operational metrics to achieve
Southeastern financial results.
- Travel to service centers in my region that are not profitable and implement cost
cutting initiatives to get them back profitable.
- Analyze, review and respond to t rends and corrective actions.
- Manage and coordinate regional operations for all assigned functions and staff
i ncluding, but not limited to meeting assigned goals and objectives; managing cost
and assets; forecasting staff requirements; and leading functional and cross
f unctional communication within the region.
- Assist Regional Manager as needed.
Operations Supervisor, Con-Way Freight 8/1/2006 6/1/2008
Bessemer, AL
- Perform administrative functions such as printing delivery receipts, manifest
shipments on a t railer, billing freight bills, trace shipments, etc.
- Lead, educate, and monitor new and current employees.
- Develop plan for distributing break loads to achieve cut time goals.
- Monitor and analyze all opportunities to cut cost and improve efficiencies.
- Conduct pre-shift meetings.
- Identify freight moving at incorrect weight and classification.
3/6/2003 8/1/2006
Operations Supervisor, FedEx Freight
Bessemer, AL
- Perform administrative functions such as printing delivery receipts, manifest
shipments on a t railer, billing freight bills, trace shipments, etc.
- Lead, educate, and monitor new and current employees.
- Develop plan for distributing break loads to achieve cut time goals.
- Monitor and analyze all opportunities to cut cost and improve efficiencies.
- Conduct pre-shift meetings.
- Identify freight moving at incorrect weight and classification.
References Available Upon Request.
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