Customer Service Representative, Receptionist, Clerical
Resume:
Janet Frampton
Tonawanda, NY *4150
*******@*****.***
Objective: To step down from Outside Sales and apply my organizational
office/clerical skills in the areas of Reception or Customer Service.
Professional Experience
8/2010 to 11/30/12 - Sales & Marketing Manager
Brookdale Senior Living, Wynwood Kenmore - Kenmore, NY
. Maintain and improve occupancy level of Wynwood Kenmore Personalized
Assistive Living in accordance with Marketing and Business Plan.
. Manage the sales process by assisting prospective residents and their
family members in the decision making process.
. Coordinate and complete all activities needed to close a lead.
Occupancy has not fallen below 95% in this 113 Unit community since I
accepted the position. Excellent "Closing Skills"
. Complete business development sales calls on a weekly basis. Referral
contacts include Legal and Financial Planners, Senior Organizations,
Hospital and Sub Acute Discharge Planners, Clergy and many other local
community contacts.
. Conduct presentations to educate the local community about what
Wynwood Kenmore can do and what makes it different in this very
competitive market.
2/2009 to 7/2010 - Sales/Property Manager
Clover Management - Williamsville, NY
. Responsible for management of a 123 Unit Independent Senior Housing
Community.
. Sales and retention of units.
. Main contact and decision maker for situations involving all
Contractors and Sub-Contractors regarding building maintenance.
. Organizer/Director for all Social Events created to enrich the
lifestyle of residents.
. Accounting for monthly income brought in to the Community.
10/2006 to 7/2008 - Marketing Director
Niagara Lutheran Health System, The Greenfields - Lancaster, NY
. Maintained community awareness, positively promoted and represented
The Greenfields through various marketing programs.
. Planned and participated in industry related speaking engagements.
. Planned and conducted referral based sales calls with Healthcare
professionals.
. Utilized various sales techniques while meeting with prospective
residents and their families concerning services offered by the
Continuum Of Care Retirement Community.
. Acted as decision maker for marketing The Greenfields while remaining
within a pre-approved budget.
2/2001 to 9/2006 - Director, Sales/Marketing/Admissions
Tennyson Court Senior Care Community - Williamsville, NY
. Accepted this Senior Level Management position during the pre-opening
marketing phase of this Assisted Living and Memory Care Facility.
. Achieved primary goal of providing the sales activities and results
necessary to achieve and exceed the facility's move-in goals,
continuously maximizing occupancy and achieving budgeted census.
. Designed and implemented advertising for both print and radio media
outlets.
. Designed and edited company web site, www.tennysoncourt.com.
. Attended and presented at relative trade shows involving the Senior
Living Industry.
. Implemented and maintained a strong network with Kaleida Health and
Catholic health Systems, meeting with physicians, discharge planners and
social workers to promote awareness of this Assisted Living Facility.
. Built and continued to maintain strong referral relationships with area
organizations including, but not limited to The Alzheimer's Association,
Senior Centers, Financial Management Companies and Elder Law Attorneys.
. Pre-qualified residents so that sales efforts expended were in proportion
to urgency and appropriateness for the facility.
. Exceptional "closing" skills.
. Completed residency agreements and financial disclosure forms
. Regularly investigated and updated relevant competitor information.
. Utilized thorough knowledge of New York State Department of Health
guidelines and regulations. Served as Coordinator for the DOH Healthcare
Provider Network (HPN).
3/97 - 12/2000 - Senior Recruiter
Computer Task Group (CTG) - Buffalo, NY
. Offered and accepted position to work within the National Fulfillment
Center of CTG, which sub-contracted for IBM Global Services.
. Supported the IBM/Metro Team as a National Recruiter servicing New
Jersey, New York City, Santa Monica, CA, Cambridge, MA and Dallas, TX.
. Senior member of IBM's E-Business Recruiting Team specializing in the
placement of Creative Directors, Art Directors, Content & Continuity
Development Directors, Graphic Designers and Web Developers.
7/92 - 3/97 - Sales Representative
Manpower, Inc. - Amherst, NY
. Responsible for Sales and Staffing Services for large Buffalo area
corporations including, Citicorp, Ingram Micro, GE Capital, Keller
Technologies and General Motors.
. Interviewed and qualified applicants for temporary and permanent
placement in both the industrial and administrative sector.
. Dealt with diverse personalities of buying influences and candidates,
negotiating between the two.
EDUCATION
Bachelor Of Arts Degree - Speech Communications - Eastern Illinois
University
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