Customer Service Manager
Resume:
Temeca Miller
Albany, Georgia 31701
***********@****.***
Skill Highlights
Strong organizational skills Energetic work attitude
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Active listening skills Adaptive team player
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Sharp problem solver Meticulous attention to detail
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Seasoned in conflict resolution Skilled multi-tasker
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Training and development
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Accomplishments
Contributed to an annual increase in productivity through improvements in operations,
quality, safety and administration. Execution of daily production lists and goals were my
key objectives. I proudly greeted each customer with friendly eye contact and performed
all transactions in a cordial, efficient and professional manner. planned, directed,
coordinated and assigned manpower to efficiently meet production requirements.
Professional Experience
October 2003
to Long John Silver’s Albany, Georgia
Current
Shift Manager
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and
service standards were consistently met. Developed and maintained exceptional
customer service standards. Optimized profits by controlling food, beverage and labor
costs on a daily basis. Developed and maintained a staff that provided hospitable,
professional service while adhering to policies and business initiatives. Counseled and
disciplined staff when necessary.
February 1997
to Nypro of Georgia Albany, Georgia
June 2001
Inspector/Packer- Lead Trainer
Inspect parts for deviations. Packed parts according to company standards.Coached
employees in developing and achieving individual performance goals. Developed and
maintained strong and clear communication and rapport with plant personnel.Reviewed
production orders, schedules, delivery dates and inventory levels to determine product
availability. Diligently maintained safety and quality standards.
Education and Training
2012
Troy University Troy, Alabama, United States
Bachelor of Science Psychology
Minor in Sociology. Continuing education in MS in Psychology
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