Customer Service/Bilingual
Resume:
ZAMIRA RAMIREZ
**** *********** ******, ******* *****
*******@*******.***
EDUCATION
Nova Southeastern University - Miami, Fl - August 2005 to June 2008.
Bachelor of Science in Management
GPA: 3.14
City College - Miami, Fl- October 2002 to October 2004.
Associate of Science in Legal Assistant/Paralegal
GPA: 3.50
Professional Training:
Creditors Law Center, Inc. - Orlando, Fl.
Mapother Bankruptcy School, September 2005.
PROFESSIONAL EXPERIENCE
Bryant Miller Olive P.A. - Miami, Fl. 11/05 to 06/10
Office Manager/Legal Assistant
. Responsible for organizing, coordinating office operations and
procedures in order to ensure organizational effectiveness and
efficiency.
. Assist and Report to the following departments: IT Department, Human
Resources, Accounting and Executive Director.
. Responsible for providing office management services to the Miami
Office, supervising office staff and maintaining office records.
. Design and implement office policies, establish standards and
procedures, organize office operations and procedures, control
correspondence, review and approve supply requisitions, maintain
office equipment.
. Assign and monitor clerical and secretarial functions; train office
staff .
. Design filing system, maintain same up-to-date, define procedures for
record retention, ensure protection and security of files and records,
ensure effective transfer and security of files and records, transfer
and dispose records according to retention schedules and policies,
ensure personnel files are up-to-date, design filing systems.
. Assist attorneys in drafting and preparing legal documents and closing
transcripts; Maintain file and docket system for bond issue and legal
documents.
. Draft, edit and review public finance documents including resolutions,
ordinances, indentures, loan agreements, official statements, and
other legal documents and instruments.
. Prepare responses to Requests for Production, governmental filings
including IRS Form 8038. Gather information from clients and various
departments involved in the preparation of legal documents,
transcripts and coordinate information exchange.
. Attend pre-closings and closings, and coordinate document handling.
Oversee the preparation, organization and distribution of transcripts
to appropriate parties. Provide professional service to clients using
tact, courtesy, patience and discretion through all means of
communication.
. Coordinate travel arrangements for attorneys. Calendar meetings,
action items and deadlines.
Continued...
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Pan Am Horizons Federal Credit Union - Miami, Fl.
03/05 to 11/05
Bankruptcy Specialist / Legal Assistant
. Responsible for working with all Chapter 7 and Chapter 13 Bankruptcy
notices received within the Credit Union. Prepare reaffirmation
agreements, proof of claims, follow-up on discharges, confirmation of
plans, dismissals, reinstatements, trustees reports, disbursements,
objections, redeems, surrenders, schedules, etc.
. Assist the collection manager in developing strategies to minimize bad
debt, delinquency, charge offs, and increase recoveries.
. Follow up, monitor and communicate on a daily basis with our
Collections Attorneys in regards to possible settlements, recoveries,
payment arrangements, judgments, garnishments, summons, probates,
foreclosures, depositions, etc. Also attend court hearings as
required. Review, recommend and prepare accounts for charge off.
. Responsible for increasing and maximizing recoveries. Make daily
deposits, post funds and assure recoveries are in conjunction with
other accounting related reports.
. Prepare and generate various monthly and quarterly reports for Senior
Management regarding delinquency, charge offs, recoveries,
bankruptcies, foreclosures, and legal expenses.
David E. Newman P A - Miami, Fl. 02/03 to 06/05
Legal Assistant / Collector
. Assigned to commercial litigation cases in state courts. Responsible
for managing case files. Requesting suit. Preparing pre and post
litigation paperwork. Prepare, attend and assist with hearings.
Prepare depositions, client/other meetings and mediations.
. Review debtor accounts; help in collection of full payments or with
setting-up payment arrangements. Working with assessed quota. Billing
debtors with appropriate itemized bills and/or letters and assuring
bills are paid.
. Skip tracing, such running credit checks and auto property searches.
Extensive contact with clients.
. Creating training manuals and training employees in all areas of
specialization, as well as creating, implementing and utilizing new
ways to be more efficient in the field.
SKILLS
Proficient knowledge of standard office equipment including PC skills
with emphasis in using Microsoft Word, Excel, PowerPoint, Quickbooks,
AFTECH, PSCU, Worldox, Collect Call Collection database, Outlook,
Intranet, and Internet Applications. Extensive experience with insurance
companies' verification, billing and follow up. Experience with customers
and cash handling.
PERSONAL
Excellent interpersonal, organizational and time management skills. Self-
starter and able to handle multiple tasks with flexibility and
adaptability. Good judgment, tact, discretion, and diplomacy in decision-
making. Capable of working as a subordinate or independently, fluent in
speaking and writing English and Spanish. Open willingness to learn.
Dependable, hard working and ambitious.
REFERENCES
Upon Request.
Contact this candidate