General/Hotel Manager
Resume:
Fitzroy N. Samuels
Jamaica, Queens
NY 11434
U.S.A.
Email: *******.*******@*****.***
Cell # 1-917-***-****
CAREER OBJECTIVE
Accomplish and consummate professional with proven skills seeks a senior level hospitality management
opportunity where I can utilize my over 20 years of experience in hotel and tourism operations. My life experiences
as well as my knowledge regarding diverse cultures, ability to apply consumer behavior research, and profitability
and financial analysis expertise make me a valuable team member to improving and maintaining organizational
productivity and profitability goals.
EXECUTIVE STRENGTHS
1Highly decisive individual with strong analytical, interpersonal, and communication skills.
2Experience with successfully managing various aspects of hospitality operations including selecting,
managing, and training staff; developing and managing related budgets; and establishing and monitoring
productivity goals.
3Extensive knowledge of major players in the distribution channel for the leisure travel markets.
4Skilled in the development, and management for new hotel properties and hospitality services.
5Experience in labor management and the maintaining of a quality work life for line and management
personnel.
6Computer skills: advance knowledge of a wide range of hospitality and general office related software
programs.
7Experience with pre opening of new hotels.
EDUCATION
UNIVERSITY OF THE WEST INDIES Nassau, Bahamas 1992
Bachelor of Science in Hotel Management
Specialization:: Hotel Operations and Food and Beverage Management
ADDITIONAL TRAINING AND CERTIFICATION
INSTITUTE OF FINANCIAL SERVICES London, England 2005
1Strategic Business Management
THE KETTER GROUP, INC. Los Angeles, California 2004
1Seven Habits of Highly Effective People
EDUCATIONAL INSTITUTE OF THE AMERICAN LODGING ASSOCIATION Montego Bay, Jamaica
1Certified Rooms Division Executive
2004
2Certificate as Departmental Trainer
2003
THE KETTER GROUP, INC. Los Angeles, California 2001
2Customer Service Training
LE BEAU RIVAGE PALACE Lausanne, Switzerland 1997
3Rooms Division and European Client Exposure Training
Le Beau Rivage Palace is one of the top 20 hotels of the world
SMJ ASSOCIATES LIMITED Ocho Rios, Jamaica 1995
4Total Quality Management Certification
5Cost Control Management Certification
RAMADA INSTITUTE Runaway Bay, Jamaica 1993
6Certificate in Quality Management
AMERICAN HOTEL AND MOTEL ASSOCIATION Nassau, Bahamas 1991
7Certificate – Managerial Accounting
Fitzroy N. Samuels
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EXPERIENCE
BRACO VILLAGE HOTEL & SPA Trelawny, Jamaica Nov. 2011
Nov. 2012
Hotel Manager
Responsible for pre opening refurbishing and general operation of 226 room four (4) star all inclusive resort
and. Job function included staffing for opening and overseeing and monitoring the efficiency and effectiveness of all
departments, department heads and all team members. Function also includes budgeting, costing and staff relations.
SELF EMPLOYED St. Mary, Jamaica Feb.
2010 Oct. 2011
Operating own business.
LASOURCE RESORT St. George’s, Grenada Mar. 2009 –
Aug. 2009
Assistant General Manager
Responsible for entire operation of 100 room five (5) star luxury all inclusive resort including budgeting,
costing, Food & Beverage, Rooms, Watersports, Entertainment/Activities and Security.
GRENADA GRAND BEACH RESORT St. George’s, Grenada Nov. 2007 Feb.
2009
General Manager
. Responsible for operation of 240 room beachfront resort including but not limited to planning,
budgeting, goal setting and bringing all departments together in order to achieve to most effective and efficient
service for the guests.
THE PALMS RESORT Negril, Jamaica
April 2007– July 2007
General Manager
Responsible for the total operation of a 35 room Boutique Resort including but not limited to planning,
budgeting, training of staff members, sales, reservation, front office and food and beverage.
BEACHES NEGRIL RESORT & SPA Negril, Jamaica Aug. 2003 – Feb. 2007
Operations Manager
1Accountable for entire hotel operation. Managed all heads of departments from Rooms Division, Watersports,
Food and Beverage, Grounds and Maintenance, and Environment Health and Safety.
2Handled guest complaints and performed customer service training in the absence of the hotel trainer.
3Chairperson for energy conservation committee and the rooms division quality inspection team.
Assistant Manager Dec. 2002 –
July 2003
1Managed all Front of House Operations.
2Functioned as Duty Manager
BEACHES TURKS & CAICOS RESORT & SPA Providenciales, Turks & Caicos Oct. 1999 –
Nov. 2002
Front Office Manager
1Responsible for the overall operation of a 476 room resort.
2Trained front office staff across all the Sandals and Beaches properties.
SANDALS ROYAL CARIBBEAN Montego Bay, Jamaica May 1998– Sept.
1999
Evening Duty Manager
1Managed the overall operations of the hotel between 3:00PM – 11:00PM.
2In charge of all guest queries and complaints.
Trainee Manager/Rooms Division
Nov.1996 – April 1998
1Trained in all areas of Rooms Divisions including Reservations, Front Office, Housekeeping, Laundry, Bell
Desk and Switchboard.
BLUE DANUBE TOUR COMPANY Montego Bay, Jamaica Feb.1996 – Oct.1996
Director of Operations
1Planned new and exciting tour packages resulting in a 50% increase in company revenue.
2Managed a J$7.4 million budget.
CARIBLUE BEACH HOTEL Montego Bay, Jamaica Dec. 1995 –
Jan. 1996
General Manager
1Managed a 29 room operation.
2Implemented significant changes in the Food and Beverage Department such as planning new menus and
training of waiters, waitresses and kitchen staff.
2Attended sales blitzes to promote the hotel and increase sales for the resort.
FRANKLYN D. RESORT Runaway Bay, Jamaica Feb. 1994 – Jun.
1995
Assistant Manager
1Responsible for the daily operations of the water sports, grounds, and security departments.
GRANTS FLOORING, INC., Queens, NY Aug. 1992 –
Dec. 1993
Assistant Accountant
2Performed accounts payables and receivables.
LE SPORT HOTEL Castries, St. Lucia Dec.
1991 – Feb. 1992
Trainee Manager
CARNIVAL CRYSTAL PALACE RESORT Nassau, Bahamas Dec.1990 –
Feb.1991
Trainee Manager
REFERENCES AVAILABLE ON REQUEST
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