Manager Quality Assurance

Career Brief: A results-oriented, experienced senior manager who

converts corporate strategic vision into tactical initiatives using

Quality concepts and tools to replace silo mentality to a new functional

paradigm necessary to create a strong, agile and innovative culture

leading to global stewardship.

COMPETENCIES

Certifications ( Manager of Quality/ Organizational Excellence,

Quality Auditor and H&S Level 1, 2

CI Projects ( PM of CI portfolio, lead facilitator/coach for cross

functional teams and tollgate meetings

Quality Concepts ( Trainer and coach of Lean, Six Sigma, SPC, DOE, and

other QA tools

Customer Contact ( Oversee investigations on returns, complaints,

warranties and field service reports

Inspections ( Metals analysis (spectroscopy, tensile etc.), Metrology,

Non-destructive Examinations

Supply Chain ( Conduct assessments, approvals, performance, RTV and

credits with global suppliers

Audits ( Manage 1st, 2nd and 3rd party audits including vendor

audits as Lead Auditor

Management ( Direct reports; Technicians (Lab & QA), Inspectors, and

Programmers/analysts in both union and non-union

Infrastructure ( Developed computerized systems for many departments;

NCR, VOC, VOP, Costing, BOM, H&S, HR etc.

Technology ( Proficient to expert in most computer based systems i.e.

SAP, Microsoft products, LAN, Security etc.

Standards ( Implemented a Quality Management System for

compliance to many standards i.e. ISO, TS, ASME, FDA

Associations ( Past Chair and current Membership Chair for ASQ, Niagara

College Advisory Board member

PROFESSIONAL EXPERIENCE

Quality Assurance Manager

Palfinger North America - Niagara Falls, ON - October 2005 to July

2013

. Develop and deploy corporate policies, procedures and training plans

for North America

. Publish KPI reports to the Board of Directors on warranty, scrap,

vendor performance, rework etc.

. Manage Quality activities and staff in Tiffin, Ohio, Niagara Falls,

Ontario and the North American Distribution Centre

. Travel approximately 40%, bi-monthly travel to Ohio, bi-annually

overseas and to vendor site audits

. Develop and deploy Palfinger's management systems for Quality, Health

and Safety and Human Resources.

. Develop and deploy software solutions for VoC, Customer Issue

Resolution, PPAP, returns, ECO etc.

. Develop and manage all H&S functions, the JHSC, A/I investigations,

WSIB claims and ESRTW cases.

. Manage new supplier assessments, approvals, performance appraisals,

returns and credits

. Manage product audits, field service reports, quality incident

reports, warranty claims

. Maintain a close working relationship with colleagues and vendors in

North America and Europe

. Manage corporate CI projects portfolio. Lead on cross functional

projects such as O/D process, short shipment, internal scrap system,

departmental rework and reporting, North American sourcing project, 5S

and Lean manufacturing

. Company liaison for business group consortium, safety group and the

Emergency Coordinator

. Generate, manage and schedule SAP production orders for all rework of

nonconforming

. Train, coach and mentor employees and management on quality concepts

such as Lean, Six Sigma and other tools

Professional Experience Continued

QA and IT Manager

Johnson Matthey Ltd., St. Catharines ON, January 1996 to October 2005

. Develop departmental budgets for QA and IT and deploy operations and

CI projects

. Manage staff of unionized inspectors, lab technicians and

analysts/programmers on a two shift operation

. Manage inspection activities, material testing laboratory and related

equipment i.e. spectrometer, heat treating, CMM etc.

. Manage and report on all special processes, procedural certifications

and personnel qualifications

. Manage all aspects of nuclear projects; control plans, raw material

purchases, compliance audits, material testing and NDT

. Develop, deploy and certify a QMS to ISO 9001 capable of complying

with a diverse collection of customer mandated specification (i.e. CSA

Z 299.3, ASTM, medical, naval etc.)

. Conduct vendor audits, assessments, monitor performance and returns

and establish improvement directives.

. Manage all customer complaints to resolution, customer returns, issue

credits, and customer audits.

. Developed in-house ERP solution with SQL and Access. Project lead for

purchased ERP (Shop9000)

. Implemented company LAN, managed workstations, servers and a server

based security system

QA Technician

Bay Mills Ltd. (Bayex Division), St. Catharines ON - February 1995 to

January 1996

. Controlled all documentation, external specifications, records,

procedures, testing and product nomenclatures

. Redesigned QMS to bring into compliance to the newly released ISO 9002

94 version and eliminated non-value added processes

. Dealt directly with all department heads to ensure ongoing compliance

to ISO 9002 -94 and lead all internal audits

. Assisted other divisions with interpretations and compliance issues.

Appointed as the Management Representative.

Quality Assurance Manager

Stelfab Niagara Ltd., Niagara Falls ON - April 1993 to February 1995

. Develop and deploy ISO 9002 QMS and manage all matters pertaining to

quality, and control of all documentation

. Develop and conduct employee training. Coordinate and oversee all

testing functions.

. Create process improvement programs, conducted time studies and job

costing studies.

Professional Experience Continued

Trades Assistant

Foster Wheeler, St. Catharines ON - March 1991 to August 1992

Manager

Primerica Financial Services, St. Catharines ON - March 1989 to March

1991

Machine Operator

General Motors Limited, St. Catharines ON - February 1984 to March 1989

EDUCATION

Manager of Quality/Organizational Excellence

American Society for Quality

Quality Auditor

American Society for Quality

Industrial Engineering Technician, Quality Control

Niagara College of Applied Arts and Technology

(Graduated with Honours)

Mechanical Engineering Technician

Niagara College of Applied Arts and Technology

Microsoft Database Administrator

Trios Training Centres Ltd.

Health and Safety Certification 1 and 2

Industrial Accident Prevention Association (IAPA)

Ontario Secondary School Graduation Diploma

Denis Morris High School

REFERENCES

Available upon request.

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