Customer Service Sales
Resume:
ALEXANDRIA JACKSON
Lakeland, FL
ab6k7q@r.postjobfree.com
Summary
Excellent Customer Service individual, with extensive knowledge in increasingly responsible positions; Background in Administrative handling service and part sales and call center collections and sales. Ability to multi-task and provide dynamic customer service information to the general public
Objectives
Seeking a challenging position in the Administrative/Clerical area where my experience and skills will be fully utilized.
Skills
Knowledge of windows pc, Microsoft word/excel/office. 10-key touch computer/calculator. Experience with switchboards of up to 22 line, fax machine, copying, and shipping and mailing. Typing rate of 45 wpm.
Education
Poly High School
High School, Long Beach, CA
Graduated: June 2006
Grade: 12
High School Diploma
Cerritos College
Community College, Cerritos, CA
Grade:
Courses taken toward AA degree in Criminal Justice
Employment History
February 2013- Present : Shipping and Receiving coordinator
Responsible for overseeing the shipping and receiving department. Ensuring that all inventory is up to date and training materials are up to date. Responsible for new employee placement through Rita Staffing. Job duties include billing and generating bills with PO numbers for nestle, ocean spray, Arizona, juice bowl, and aldi. Required to make sure both departments are operating correctly for audits and other plant checks.
February 2012 – September 2012: Collections Specialist
Company: GC SERVICES
LAKELAND, FL
Responsible for answering incoming calls from customers with Verizon wireless phone service who need assistance with billing and payment / payment arrangements. Required to provide basic information about bill disputes, equipment shipping and tracking, as well as provide arrangement information to assure customers understand the agreement and consequences if promises to pay are not kept, as well process payment to reconnect service.
January 2011 – January 2012: Leasing Agent
Company: Midwest Reality
Lakeland, FL
Held position as a leasing consultant at Parke 33 Apartment Homes. Job duties included leasing apartment units for a 432 unit complex. Generate lease agreements and oversee lease signing. Answer all incoming calls; follow up with leads via email, phone, USPS mail, and fax. Conduct weekly market surveys for other properties in neighboring communities. Meet and greet all incoming prospects giving them needed information as well as tours of the property if desired. Assisted assistant manager with any task filing, and rental verifications. Responsible for keeping clubhouse presentable and clean.
May 2010 – December 2010: DirecTV Sales agent
Company: Vxi Global Solutions
Los Angeles, CA
worked in an inbound call center as a sales agent. Responsible for answering calls in a timely manner and assisting customers looking to buy satellite TV service. Ensured customers had all information needed about installation, contract, terms and conditions, and equipment along with the packages available for the service.
January 2008 – December 2009: Dispatcher
Company: Budget Car rental
Los Angeles, CA
Responsible for setting up reservations for car rentals, ensured customers had transportation to and from the airport. Responsible for dispatching vehicle information available for rental to the customer service reps in the lobby, as well as dispatching roadside assistance to customers needing help. Controlled the flow of lost & found and ensured all items were returned to customers.
June 2006 – November 2007: Administrative assistant/Business development Asst.
Company: Midway Ford
Los Ageless, CA
Responsible for answering the phones and directing calls to the appropriate sales members, as well as faxing, mailing and making and storing copies of customer files. Controlled visitor sign in and assisted in making sure they got the help they needed. Controlled the flow of business, ensured promotions were mailed to existing and potential customers. Responsible for filing and sorting invoices for the parts and service department. Responsible for submitting all credit checks for bank financing.
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