Business Development
Resume:
W ILLIAM B. N ELSON
**** ***** ****** ***** • Richmond, Tx. 77406
**********@*****.***
• Over 20 years of successful sales and sales management experience.
• Courageous and creative thought leader, with demonstrated ability to make tough yet prudent decisions.
• Proven skills to attract industry-leading talent and to train teams to be powerful, focused collaborators.
• Persuasive communicator, attentive listener, results-oriented organizer, able to overcome obstacles.
• Broad Operational Experience, financial, operational, IPO, and acquisition integration depth.
Deep Experience in both large and small companies
Exceeded aggressive sales quotas by significant margins.
Achieved targets for profit maximization and territory/channel growth.
Developed highly successful channel expansion platforms.
Established processes to enhance brand loyalty and bottom-line revenues.
Experience
ITR/Complete Solutions – Director, Business Development - 2008- present
Managed a sales team responsible for selling Managed IT business solutions to medium to Fortune 1000 clients/Local
and State government. Services sold included Applications & software solutions, Information Systems/Data
Center Outsourcing, Disaster Recovery, End-User Computing, Help Desk/Desktop Management Services,
Enterprise Solution Management, System Integration Services, Network Management, Security Services,
Storage Solutions, Technology Review, Assessment and Planning, Transition Services,
Hardware/Software Procurement Mainframes, Midranges, Client/Server, Imaging, Scanning, Training,
Managed hosting. Solution EMR software was sold specifically to Physician practices and Hospitals.
T-Mobile- Executive Director of Channel Sales/South Division - 1999- 2008
Direct planning, management and execution responsibilities for Channel Sales (B2B, M2M, Dealers and National
Retail), for the Southern Division of T-Mobile comprising 15 states. Led and developed sales, customer service,
collections, business care and technical support professionals in delivering world-class sales and service to more than
25M customers. Led national retail, dealer, e-commerce, B2B sales and telesales, supporting more than 13,000 doors
of distributions and certified open box product sales
Major Accomplishments:
Planned and launched seven new markets for T-Mobile: Houston (grew to the third-largest market); Dallas (grew to
the fifth-largest market); Atlanta (advanced from seventh to second in market share); Miami (the company’s most
profitable market); Tampa/Orlando (the seventh-largest market in the US); Nashville (a strategic rural market); and Rio
Grande Valley (a strategic market for the Hispanic population in Texas).
Held responsibility for the 15 states comprising the South division for dealer sales; managed all operations P&L, and,
sales. Drove the average number of monthly activations in T-Mobile’s South division from 65,000 to 115,000.
Grew the distribution network from 1,400 dealers to 22,500 dealers. Established a training department and procedures
in the South division that became nationwide standards. Headed the Number 1 B2B Sales Team in the country
• Industry best growth of total subscribers with combination of acquisition integration and by scaling
unique master dealer program and adding 850 new corporate retail stores and selling and negotiating
national retail contracts with Walmart and Target.
• Led company in overall employee satisfaction 3 years in a row while decreasing retail employee
turnover by 70% via industry leading recognition and training program called Winners Circle.
• Won JD Power award for best retail satisfaction every year it was awarded ( three years in a row) and
also won for Best Business Sales Satisfaction.
Aetna Healthcare – Director of Product Sales/Medicare - 1995-1999
Direct management of Inside sales and direct sales teams for Medicare HMO product in Houston. Created a
Medicare Advantage product on a group chassis and headed national sales team charged with its
distribution. Responsible for compliance relative to developing the product and marketing/membership
communications.
Prudential Healthcare - Director of Sales & Marketing/Medicare - 1993-1995
Responsible for the launch, management, and over P&L for the new Medicare HMO in the Texas market. Hired,
trained and managed a staff of direct sales teams and two Inside Sales centers covering the Dallas, Houston, and San
Antonio regions. Grew start-up operation to be ranked #1 in the nation within 16 months for sales, retention, and
revenue.
New York Life/Sanus - National Director of Sales//V.P Sales - 1987-1993
Was responsible for Sales oversight and management of 4 HMO’s located in Washington, D.C, Houston, New York,
and New Jersey for the Sanus Healthcare Division of New York Life. Relocated from corporate office in New York to
manage the Sales of the Employee benefit department in Houston. Responsible for all HMO. Indemnity, Service,
Inside-Sales and marketing activities of the largest office of New York Life. Led the Sales team in the acquisition of
The City of Houston, HISD, and Compaq accounts which at the time were the largest in the region.
Education
Duquesne University – B.A. Business Administration
U.S Army Veteran – Infantry Officer
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