Customer Service Administrative Assistant
Resume:
Lee Kim Kwa
**-** ** ***, ********, NY *****
(Cell): 347-***-**** *******@*****.***
EDUCATION:
Bachelor of Science in Social Work
York College - Jamaica, NY
Associate of Art in Human Services- Mental Health
LaGuardia Community College - Long Island, NY
2006 to 2010
WORK EXPERIENCE: PAID
Chiropractor Assistant
Dr. Henry Tu Chiropractor Center - September 2008 to 2010
Assist the physician during the examination
Scheduling and coordinating appointments
Verifying patient insurance
Managing the day-to-day operations of a medical facility
Dental Assistant
Enn Kong Liew DMD - New York, NY - 2004 to 2006
Assist the Dentist during a variety of treatment procedures
Responsible for all aspects of patient registration
Completing and submitting insurance claims
Kindergarten Teacher
Forest Hills Day-care Centers - 2002 to 2004
Meet the emotional, social, physical and cognitive needs of each child
Provide a variety of materials and resources for children to explore,
manipulate and use both in learning activities and in imaginative play.
Organize and lead activities designed to promote physical, mental and
social development, such as games, arts and crafts, music, and
storytelling.
Adult Language Teacher
New York Chinese SDA Church - 1999 to 2004
English as second language
Teaching English conversation, grammar and vocabulary
Administrative Assistant
Adventist Rehabilitation Centre - Singapore - 1997 to 1999
Banking patient's fee
Put up statistical report
Administrative duties as directed by administrator
Providing quality customer service to patients
Managing the day-to-day operations of a facility
Fitness Network Executive
Fitness Network - Singapore - 1995 to 1997
Membership Executive
Responsible for accounts receivable
Responsible for maintaining membership data
Greets visitors and members, handles incoming calls
UNPAID/VOLUNTEER EXPERIENCE
Volunteer and the member of Disaster Services Human Resources
American Red Cross - February 2008 to Present
Organize the physical facility and materials resources to meet the needs of
people in the shelter
Provide food, comfort for families affected by the hurricanes
Treasurer
New York Chinese SDA Church - March 2007 to Present
Analyzed and recorded all financial transaction
Organize and maintain all pertinent materials
Prepared periodic financial statements
Data Entry
BSW Internship Fieldwork
Ozanam Hall Queens of Nursing Home - September 2012 to April 2013
Direct work with the residents
Provide support and monitor resident's process
Complete Biopsychosocial Assessment and resident observation
Attend resident care plan meeting
Collateral contact with residents for Intake Assessment and MDS Mood
Assessment
Attend residents discharge planning meeting
Phone contact for follow up with discharged residents
Second Human Services (Mental Health) Internship Fieldwork
Baruch Healthy Neighbors Partnership - March 2008 to May 2010
Data Entry
Participate in the outreach team to develop community outreach activities
Provide translation into Mandarin and Cantonese
Implement outreach activities such as health education sessions, health
fairs, workshops, and volunteer blood pressure monitoring program sessions
First Human Services (Mental Health) Internship Fieldwork
Visiting Nurse Service CHOICE Adult Day Center - December 2007 to 2009
Assist staff with activities general operations and clerical work
Observe therapeutic activities and interact with seniors
SKILLS:
Languages: English, Mandarin and Cantonese, Computer Skills: Microsoft
Work, Excel,
Access, PowerPoint
ADDITIONAL INFORMATION
N.Y. National Disaster Call Center, Shelter Operations, and Client Casework
Certified through the Red Cross
Medical Missionary Health Educator
Contact this candidate