Patrick D. Byrne

Gordonsville, Va *****

804-***-****

Objective

To utilize my experience in customer service, my technical expertise, providing excellence in support of customers.

Work Experience:

Intuit, fredericksburg, Virginia

Senior Service and Support Agent

10/2002 - 04/2012

Handled escalated customer tickets. Trained Front line support. POC for multiple departments to partner on solving unique customer issues. Software testing.

Skills: In depth knowledge of Networks, computers, printers, security. Strong written and verbal communication. Very strong in troubleshooting methodology.

Skills

Troubleshooting

Written and verbal communication

Project management (contributor and driver)

Front line leadership

Training methodology

Computer networking

Microsoft Windows XP, Vista, 7, Server 2003, Server 2008

Computer Hardware

Microsoft Office XP-2010

Microsoft Share point

Sieble 8

Customer service Align, Identify, Resolve (AIR model)

Toyota Production System (TPS Improvement Process)

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