Customer Service Project Management
Resume:
Patrick D. Byrne
Gordonsville, Va *****
Objective
To utilize my experience in customer service, my technical expertise, providing excellence in support of customers.
Work Experience:
Intuit, fredericksburg, Virginia
Senior Service and Support Agent
10/2002 - 04/2012
Handled escalated customer tickets. Trained Front line support. POC for multiple departments to partner on solving unique customer issues. Software testing.
Skills: In depth knowledge of Networks, computers, printers, security. Strong written and verbal communication. Very strong in troubleshooting methodology.
Skills
Troubleshooting
Written and verbal communication
Project management (contributor and driver)
Front line leadership
Training methodology
Computer networking
Microsoft Windows XP, Vista, 7, Server 2003, Server 2008
Computer Hardware
Microsoft Office XP-2010
Microsoft Share point
Sieble 8
Customer service Align, Identify, Resolve (AIR model)
Toyota Production System (TPS Improvement Process)
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