Technical Support Software
Resume:
Joao W. Dreyer Filho
**** ***** ***** ******, ***. 405, Harrisburg, PA 17110
ab6iwo@r.postjobfree.com
INFORMATION TECHNOLOGY SUPPORT PROFESSIONAL
Summary of 5 years of experience in technical support working in
Qualificatio Information Technology.
ns Knowledgeable working with Microsoft WIN9X, WINXP WINVISTA
and WIN7, MS Office Versions up to and including Version
2010.
Knowledgeable imaging computers, as well as student
computer labs using Symantec Ghost software. We also used
this software to image 1,200 computers for a recent
rollout.
Strong foundation in IT Basics.
Employment Harrisburg Area Community College, Harrisburg,
PA
IT Student Worker
January 2012 - Present
Provided technical support for faculty, staff, and
student computer labs.
Maintained, upgrade and troubleshoot software,
hardware, networking and other related
technologies.
Installed and configured WinXP, WinVista, and Win7
operating systems.
Analyzed and supported software and hardware
related issues.
Responsible for general troubleshooting and
resolution of trouble tickets, as well as user
management.
Knowledgeable with Footprints Help Desk ticketing
system.
Harrisburg Area Community College, Harrisburg, PA
J.W. Evans Physical Education Center Student
Worker
January 2010 - December 2011
Greeted and signed people in and out that were
using the Evans Center facilities.
Answered phones and, other jobs as assigned.
United Parcel Service UPS, Harrisburg, PA
September 2007 - September 2009
Package Handler
Matte Viagens Travel and Tourism Santa Cruz Do
Sul, RS, Brazil
January 2006 - July 2007
IT Technician
Provided technical support for employees.
Maintained software and hardware.
Analyzed and supported software and hardware
related issues.
English Interpreter
City Post Office Company Santa Cruz Do Sul, RS,
Brazil
IT Student Worker
February 2004 -December 2005
Provided basic technical support for employees.
Maintained and upgraded software, hardware, and
networking.
Installed and configured Win2000, WinXP operating
systems.
Analyzed and supported software and hardware
related issues.
Dom Alberto High School Santa Cruz Do Sul, RS,
Brazil
IT Student Worker
January 2004
Provided basic technical support for staff and
students.
Maintained and upgrade software, hardware, and
networking.
Analyzed and supported software and hardware
related issues.
University of Santa Cruz Do Sul, Santa Cruz Do
Sul, RS, Brazil
IT Student Worker
May 2003 - December 2003
PHP programming developer. Implemented the
University search engine for teacher's thesis and
dissertations utilizing PHP, SQL database and
Linux operating system.
URL: http://online.unisc.br/btd/busca_simples.htm
Education May 2013 Graduate
Harrisburg Area Community College, Harrisburg,
PA
Associate Degree in Arts - Computer Support
Specialist
Relevant Coursework: Technical Support, MS
Windows 7 Operating System, Computer Support
Specialist, Intro to Windows Server 2008,
Installing/Troubleshooting PC's Electronics 125
and 126, Computer Networking Technology 120 and
125(experience with Cisco and Vyatta routers,
switches configuration, VLAN and VLAN Trunking
configuration, Windows, Novel, Mac and Linux
Servers), Intermediate Database Management,
Visual Basic, Visual C#, C++, PHP and MySql
programming.
January 2000 - May 2005
University of Santa Cruz Do Sul, Santa Cruz Do
Sul, RS, Brazil
Bachelor of Science - 84 credits earned toward
a BS degree in Computer Science.
Extra 2010-2011, 2011-2012, 2012-2013 seasons
Curricular
Activities Harrisburg Area Community College, Harrisburg, PA
Men's Basketball Program Assistant Coach
References Furnished Upon Request
Contact this candidate