Field Service Rep

CHRIS BRUNET

**** ********** ***** *******, ** **460 Phone: 985-***-**** *********@*****.***

FIELD SERVICE REPRESENTATIVE

Dynamic, qualified, and dedicated professional with extensive experience directing mechanical training,

providing key support to U.S. Military units, managing Field Service Representative teams, coordinating

operations, maintaining and repairing MRAP’s, and providing exceptional customer service. Awarded with the

U.S. Forces Certificate of Appreciation for unparalleled contri butions in support of Operation Enduring

Freedom. Recognized with a Department of the Army Letter of Recommendation for exceeding expectations

and providing pivotal support through technical expertise and a patriotic work ethic. Proven track record of

successful leadership, instruction, and service; able to succeed in high -pressure, demanding environments.

Expert in all aspects of mechanical repair and problem resolution and passionate about utilizing diverse

mechanical, logistics, and leadership experience to contribute to the success of an organization.

AREAS OF EXPERTISE

Customer Satisfaction Strategic Planning Mechanical Maintenance

Operations Management Project Management Team Leadership

Employee Relations Inventory Management Equipment/Vehicle Repair

Training and Development Talent Acquisition Human Resources

P ROFESSIONAL EXPERIE NCE

DynCorp International, LLC, Iraq and Afghanistan 2008 - Present

Senior Field Service Representative (FSR)/Instructor/Trainer

Served as the Aerotek and Navistar Defense representative in Iraq and Afghanistan; awarded Secret

Clearance, provided key support to U.S. Military Units, coordinated and managed the procurement of FSR

(MAXXPRO-MRAP) vehicles, and directed all phases of repair and training on Mine Resistant Ambush

Protected Vehicles (MRAP).

Awarded with the U.S. Forces Garrison Command Certificate of Appreciation for unparalleled

contributions in support of Operation Enduring Freedom.

Recognized by the Command Sergeant Major for playing a vital role in the safe and successful execution

of numerous combat missions through extensive knowledge and dedicated training of U.S. Forces.

Prepared, organized, and directed soldier training on safety, driving, troubleshooting, and repairing

MRAP’s; ensured soldiers grasped the concepts and techniques vital to fleet maintenance.

Supervised all repair, battle damage, and maintenance w ork; evenly distributed workload among soldier

mechanics to ensure mastery of repair skills.

Expert in all aspects of diagnostic repair of MRAP vehicles including the engine, ABS (Automatic Braking

Systems), HVAC (Heating, Ventilating and Air Conditioning), suspensions, transmissions, and electrical

Systems (12 and 24 Volt).

Recognized with a Department of the Army Letter of Recommendation for exceeding expectations of Task

Force Ram leadership and providing pivotal support critical to the accomplishment of the Task Force

Mission through technical expertise and a patriotic work ethic.

Directed and instructed Army and Civilian mechanics on the diagnostic repair, preventative maintenance,

and technical inspection of MRAP's; supervised the final inspections of all unit MRAP Vehicles to ensure

FMC (Fully Mission Capable) readiness and safety.

Selected as the MaxxPro M1249 Wrecker Training Lead on an 80 hour OPNET course and served as team

lead on FOB Falcon in Kandahar, Afghanistan; collaborated with other FSR’s in theater to coordinat e the

support and parts necessary to get MRAP’s FMC.

Managed a fleet of 80 MRAP vehicles on base with 4 Motor Pools and 14 support units and directed the

training and evaluations of 4 other field service representatives.

Recognized by the Federal Police 5 -2 and Team Nemesis for consistently meeting and exceeding

performance goals; chosen to represent DynCorp at weekly maintenanc e meetings with unit commanders.

Chris Brunet

Page Two

American Honda, Slidell, LA 2004 – 2008

Service Technician/Shop Foreman

Supervised all repairs, managed the Quality Assurance-Quality Control department, and inspected all

service work to ensure work was performed in accordance with Honda's Service Requirements.

Received multiple Honda training awards for maintaining at least 80% completion of Factory Training

requirements.

Coordinated and managed the shop factory training and work instruction for all service technicians.

Managed the daily operations of the Service Department; performed an average of 60 hours per week and

handled Honda's automotive diagnostic analysis, repair, and maintenance for diesel, gas, electric

automotive equipment, components, and systems.

Recognized for expertise in fabrication, construction, and modification of special/mechanical e quipment.

Direct the operation and maintenance of shop tools, machinery, and computerized systems.

American Honda, Covington, LA 2001 – 2003

Automotive Service Line Technician

Analyzed, diagnosed, troubleshot, installed, repaired, overhauled, and rebuilt major assemblies.

Coordinated and conducted vehicle testing after service to ensure all work was completed in accordance

with Honda's Service Requirements.

Awarded with various Honda training awards for maintaining at least 80% completion for Factory Training

requirements.

Career Notes:

Walker Acura, Automotive Service Line Technician, 1997 - 2001

Benson Honda, Automotive Service Line Technician, 1994 - 1997

Detroit Diesel Company, Diesel Mechanic

EDUCATION AND TRAINING

Navistar Defense Operator New Equipment Training – Mine Resistant Ambush Protected Vehicle (MRAP) –

MaxxPro MRAP Recovery Vehicle, Navistar Defense LLC, April 2011

Field Service Representative (FSR) Development Training, DynCorp International, Balad, Iraq, August 2008

MRAP University, FSR/LAR Maintenance Training on MRAP FoV and Battery Maintenance Management

Training, Red River Army Depot, Texarkana, TX, July 2008

International MPV FSR Training, International Military and Government LLC, West Point, MS, June 2008

West Jefferson High School, Gretna, LA

AWARDS, RECOGNITION, AND C ERTIFICATION

Certificate of Appreciation Award, U.S. Forces Garrison Command, 645th Regional Support Group, 2011

Outstanding Service and Letter of Recommendation, Department of the Army, Fob Hammer, Iraq, 2009

Automotive Service Excellence (ASE) Certification

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