Engineer Quality Assurance

Robert L. Cooper

Quality Management Professional; ASQ: CMQ/OE, CQA

Nipomo, CA. 93444; 661-***-****

******.*.*.******@*****.***

Career Summary

• Passionate customer advocate utilizing my certified (10+ yrs) Quality Manager, Quality Engineer

and Industrial Engineering experience to strategically and tactically align the Quality culture,

system and processes of all stakeholders to corporate goals and customer requirements

• Accomplished facilitator of customer-focused and collaborative team learning environments

using quality, lean and continuous improvement tools resulting in “best-in-class” customer

satisfaction, “best-ever” quality KPI’s, reduced waste/variation and a strengthened bottom line

Areas of Expertise:

Continuous Improvement / AS9100:C-ISO9001:2008 QMS / Customer advocate / Compliance / Lean

Manufacturing / Root Cause Analysis / Facilitation / Collaboration / Team Leader / Personnel-

Performance development / Strategic Planning / Customer-Supplier partnerships

Professional Experience

C&D Zodiac Aerospace/Zodiac Seat Shells – Santa Maria, CA.

Quality Assurance Manager Feb. 2012 - Jan. 2013

Managed AS 9100C / ISO 9001:2008 QMS with 13 direct reports supporting $100M+ in sales of new

product lines over 6 value streams/10 programs. As Quality Management Representative coordinated

customer and compliance audits, facilitated corrective/preventive actions, initiated customer-focused

quality culture and transitioned staff into new division through training, development and accountability.

Key accomplishments:

• Achieved AS9102 compliance and improved first pass yield from 10% to 65% in 4 months

• Championed and participated in Kaizen/CI/5S projects: reduced Inspection time by 40%;

improved supply chain NC rate by 35%; improved yield of program-critical component by 200%

• Implemented customer feedback process to enhance CAPA; designed new product development

quality plans utilizing APQP elements reducing risk and improving manufacturability

• Led Receiving, In-process and Final Inspection teams in value-added work with production

• Improved MRB, CAPA, CAR (8D, RCCA, 5Y), Calibration and Stamp Control processes

Bobrick Washroom Equipment - North Hollywood, CA. (1995-2011)

Corporate Quality Assurance Manager Jan. 2001 - Oct. 2011

Quality Assurance Manager/Engineer Nov.1996 - Dec. 2000

Quality Control Supervisor/Engineer June 1995 - Oct.1996

Managed Industry leader’s ISO 9001 based Corporate QMS during periods of growth, downsizing and

acquisitions among six divisions generating $100M+ in sales. Directed, facilitated and administered

continuous improvement, lean and problem-solving team activities in a collaborative, cross-functional

environment affecting product development, internal processes and field resolution.

Robert L. Cooper

******.*.*.******@*****.***

Resume – Page 2

Key accomplishments:

• Spearheaded development and implementation of comprehensive ISO 9001 based QMS and

KPI’s to achieve “Best-Ever” and “Best In Class” product quality

• Led staff using excellent coaching, communication and motivation skills resulting in their

continuous development and exceeding safety, cost savings, throughput and attendance goals

• Enhanced inspection processes for efficiency/throughput reducing process time from three days

to one. Implemented MRB, Calibration, CAPA, multilayered audit and supplier rating systems

• Eliminated new product development failures using VOC/FMEA tools and alpha/beta testing

• Reduced product defect rates by 50% - 80% via facilitating teams to utilize quality tools and

concepts such as lean, six sigma, best practices, 5S, mistake-proofing and root cause analysis

• Managed projects resolving product performance and reliability failures resulting in increased

sales, enhanced brand image and significant cost savings (est. up to $215,000/project)

• Mitigated product liability risk and reduced complaints/claims by 90% as Product Safety

Chairman and effectively represented the company to legal, insurance and regulatory firms

• Reduced processing time of customer returns by 80%, reduced warranty claims by 20% and

shared lead role in Returns Policy Task Force to save over $40,000 using lean process tools

• Collaborated with carriers and suppliers to improve damage claims by 45%, reduce packaging

costs by 20% and reviewed literature for safety and regulatory compliance

Additional Experience

Dataproducts Corporation, Printer Supplies Division – Simi Valley, CA.

Supplier Quality Engineer

Enhanced supplier qualification criteria, audits and surveys within ISO 9000 Certified QMS. Managed

supplier CAPA, Dock to Stock and supplier rating systems. Conducted ISO Internal audits.

Fairchild Aerospace Corporation, Fastener Division – City of Industry/Chatsworth, CA.

SPC/Continuous Improvement Facilitator; Senior Industrial Engineer; Industrial Engineer

Championed automated SPC System and coordinated process teams to continuously improve quality

reducing scrap by 20% and lead times by 30%. Verified QMS to customer requirements (AS 9100).

Rockwell International, Rocketdyne Division – Canoga Park; NAAO Div. – Palmdale, CA.

Industrial Engineer - Methods Engineering: Work Measurement; Manufacturing Analyst

Resolved manufacturing constraints by analyzing causes of variance and recommending CAPA.

Certification and Training

ASQ: Certified Manager Quality/Organizational Excellence (CMQ/OE-‘00);Quality Auditor (CQA-‘95)

Senior member - American Society for Quality (ASQ); Institute for Industrial Engineers (IIE)

Training includes AS9100, ISO 9000, Lean, DMAIC, CI, CAPA, RCCA, SPC, FMEA, TQM, DOE,

Leadership & Management, Project Management, Microsoft Office suite

Education

California Polytechnic State University, San Luis Obispo - B.A. Political Science [1st yr. B.S. Math]

Robert L. Cooper

******.*.*.******@*****.***

Resume – Page 3

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