Customer Service Manager
Resume:
A manda Berumen
Dallas, TX 75287
**********@*******.***
Objective: Seeking the opportunity to work with a reputable company.
Work Experience:
Employee Solutions
HR Assistant
Temporary/Seasonal
May 2013-July 2013
Responsibili ties:
-Keep attendance and incident reports on all internal employees (about 100) through
M icrosoft Excel and Avionte database
-Recruit new employees for internal positions
-In terview possible candidates
-Run background checks on possible new hires through backgroundchecks.com
-Verify employment status through E-Verify
-H ire and t rain new employees
-Cover all company policies and procedures with the new hires
-Review and process all new hire paperwork
-Enter new employees into Avionte database
-Process child support employment verifications and income withholding orders
-Create new hire reports for the Attorney General of Texas
-Process IRS Levy Orders
-Upload t ime cards, create new batches and process payroll
-Assign Global Cash Cards and enter direct deposit information for all employees
-Record and investigate harassment incidents
-Assign monthly t raining through TTN Learning website
-Create Excel reports for surveys taken by employees
-Create Word documents for policy changes, verifications letters, etc.
Bank of America
Branch Associate
Full Time
February 2012-May 2013
First Convenience Bank
Branch Supervisor
Full Time
December 2007-February 2012
Responsibili ties:
-Work in a customer service environment
-Provide prompt, efficient and fr iendly service to customers
-Accountable for the personal achievement of a monthly new account production as assigned
by upper management
-Handle and balance very large sums of money
-Follow the established policies in accordance to the bank
-Process deposits, withdrawals, and payments
-Record all t ransactions accurately and balance each day’s operations
-Sell and prepare money orders, cashier’s checks, and bank to bank wire t ransfers
-Process bank wires and cash advances
-Balance cash advances daily
-Cross sell bank products and services
-Review and complete loan applications
-Produce mortgage referrals and forward paperwork to mortgage specialist
-Order supplies according to branch needs
-Supervise a team of 10 on attendance, sales, and customer service
Skills:
-Bilingual in English and Spanish, f luent in both languages (writ ten and verbal)
-Proficient in Microsoft applications Word, Excel, PowerPoint, etc.
-Strong drive and work ethic to succeed
E ducation:
H igh School Diploma-Tivy H igh School
College-Accounting-El Paso Community College
References:
Javier Medina
Branch Manager
First Convenience Bank
Melissa Arenivar
Medical Records
El Paso County
Contact this candidate