Customer Service Management

Derrek Long

**** ********* **. 435-***-****

Colorado Springs, CO 80919 ***********@*****.***

Team Leader ● Production Supervisor ● Operations Manager ● Process Improvement

SUMMARY

Task-oriented, dependable, resourceful professional offering a diversified background with an MBA and

technical science degree. Recognized for strong follow-through, visionary problem solving, attention to

detail, and talent for analyzing data and identifying opportunities to improve operational efficiencies. A

self-starter with a proven ability to conceptualize and implement innovative solutions. Effective

leadership and motivating skills support the development of cohesive teams in the collaborative

achievement of goals to deliver measurable outcomes. Strong communicator of goals, policies, and

procedures within diverse groups. Competencies include:

Organizational Skills Front-line management Communication

Forklift Certified Team player Inventory Control

Microsoft Office Suite Leadership Materials Management

EDUCATION

Masters of Business Administration: Operations Management. GPA: 3.78 May 2013

University of Colorado, Colorado Springs, CO

Bachelors of Science: Biochemistry; Minor in Biology. GPA: 3.30 May 2009

Utah State University, Logan, UT

PROFESSIONAL EXPERIENCE

Production Research Scientist Feb 2010 - Nov 2011

Research Intern Summer 2008

Monsanto Vegetable Seeds, Woodland, CA

Designed and implemented field trials in conjunction with six sigma tools and strategies to

improve existing field processes and vegetable seed production

Managed the day-to-day elements of the field testing program by working closely with cross-

functional teams in R&D, Production, product managers, farm managers, logistics, and contract

labor crews

Conducted data entry and analysis for written reports in a database to create ‘producibility

profiles’ and cost of goods estimates for vegetable varieties

Assisted in the development and implementation of a computerized database system that

stream-lined research processes resulting in substantial reductions in labor and material costs,

and more accurate and efficient data analysis, which allowed a 30% increase in the research

program capacity.

Amass, package, and ship seed samples for worldwide trials along with materials for performing

the trial

Control inventory, verify calibration, and allocate temperature and relative humidity data loggers

Provided technical leadership for all phases of yield experimentation such as preparation of

testing material, experimental protocol development and implementation, data entry, data

management, data quality control and statistical analysis

Identified and managed testing locations, partnering with internal farm managers and third party

cooperative growers

Animal Control Officer Summer & Fall 2009

Brigham City, Brigham City, UT

Maintained and monitored records and financial transactions of the division within ERP system;

Supervised and directed volunteer shelter workers and maintained inventory of necessary supplies;

Communicated effectively by handling questions, problems, and complaints.

Crew Leader Summer 2007

Laborer

Intermountain Slurry Seal Inc., Salt Lake City, UT

Promoted to crew leader after one month on the job for recognition of abilities in training,

managing, and motivating staff; providing direction and problem solving to sub -contractors; and

demonstrating initiative and responsibility. Led a crew of 4-6 in performing various tasks safely,

efficiently, and with quality.

Student Research Lab Technician Fall 2007 - Spring 2008

Utah State University Chemistry Department, Logan, UT

Extracted oil from safflower seeds and recorded data for oil yield studies

Synthesized biodiesel, on a laboratory scale, for analysis with gas chromatography

Worked part-time while a full-time student

Production Line Worker Summer 2006

Tooele Army Depot, Tooele, UT

Safely and methodically operated hand tools and machinery along a conveyer system; Verified

conformance to quality standards and updated production logs; Performed daily start up,

calibration, and changeover of equipment in accordance with current good manufact uring

practices (GMP).

TRAINING AND KNOWLEDGE BASE

Forklift Certified Unstructured Problem Plant Physiology,

Solving Microbiology

Conflict Resolution and

Animal Cell Culture Animal Cell Culture

Negotiation

Process Improvement Plant physiology Integral Calculus

(LEAN, A3, Six Sigma) Quantitative Analysis Animal Biotechnology

Supply Chain Organic Chemistry Strategic Customer Service

Management Biochemistry Laboratory EDI, ERP, SAP, MRP

Human Resource Training Quantitative Analysis Total Quality Management

and Teambuilding NMR, GC, HPLC, titrations Minitab 15

VOLUNTEER &OTHER ACTIVITIES

Member and Committee Member of U.S.U. Chemistry Club (2006-2009)

Member of Golden Key National Collegiate Honors Society (2006-2009)

Church volunteer and AWANA leader (2006-2009, 2011-present)

Various intramural sports teams (Soccer-team captain, Ultimate Frisbee, football, etc.)

Collegiate and high school 4-H club (2001-2010)

MBA Student Association Officer (2011-present)

Toastmasters International Member (2012-present)

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