Technology VP, IT Director, CIO, CTO

Terry C. Fung

**** ******* **. • Darien, IL *****

Mobile 630-***-**** • Home 630-***-****

************@*******.***

Senior IT Leader accomplished in leading global IT services and delivering enterprise Application Management capabilities. Manages large portfolios of business-critical applications and technology infrastructure. Leads Shared Services delivery of IT Development, Operations, Support and overall Service Management (ITIL) including business relationship and vendor management. Extensive experience in IT Transformation and strategic IT integration. Proven record in delivering cost-effective, well managed technology solutions. Works in partnership with senior business leaders to develop innovative client solutions and drive business/IT alignment.

Key areas of strength include:

Building and Delivering Effective Enterprise Technologies: Leads high performance application service delivery based on the ITIL framework. Experienced in Establishing 7x24 IT operations providing business-critical support. In-depth consulting and industry experience in building and deploying enterprise technology solutions. Effectively leads organizations in providing agile delivery with strong commitment to customer needs.

Global Eminence: Experienced in working with global business leaders and diverse customers. Knowledgeable in different work cultures and builds effective relationships across geographies. Successfully builds and leads global delivery teams. Advisor to country CIOs and helps member firms achieve global standards compliance. MBA from Northwestern University with focus on International Business.

IT Transformation & Strategic Initiatives: Played a key role in developing global IT strategies and transformed silo member firm IT management to centralized global delivery. Led offshore delivery strategy to significantly reduce operational costs and increase delivery agility. Led Deloitte’s industry certifications as a business strategy in assuring client data protection and gaining a competitive edge.

Technology and Enterprise Applications Expertise: Technology – Microsoft Servers, MS SQL, Sharepoint, IBM Rational, EMC Documentum, OpenText, BuildForge, .Net, Java, C++, Linux, Agile, Virtualization, Network and Storage, Cloud, SaaS, IaaS, System Center and CA Service Desk. Enterprise Applications – Content Management, Collaboration, Knowledge Management, Risk and Compliance, Social Media, Search, Digital Experience, Enterprise Internet and Intranet, Mobile Apps and SAP.

PROFESSIONAL EXPERIENCE

DELOITTE TOUCHE TOHMATSU LIMITED, Chicago, IL 2002 – Present

Deputy Chief Technology Officer / Global Operations Director / Service Management Associate Director

Reporting to the Global Chief Technology Officer of the $30B firm focused in Accounting, Tax and Financial Advisory and Consulting services. Management of annual budget >$13M with 170 staff across multiple regions. Responsible for Service Management, Global Application Shared Services, Infrastructure Operations and Support, Architecture and Strategic Initiatives. Accountable for global enterprise applications enabling Deloitte member firm operations and client services. Key member of Deloitte’s Global Information Technology Management Council. Selected accomplishments include:

• Built a 24x7 technology operations delivering 99.95%+ application uptime and 97% support service level expectations met.

• Successfully led the operations of >100 global applications to deliver critical business functions, including the firm’s global digital presence via Deloitte.com and Global Intranet Content Management System serving 30+ member firms to enable knowledge delivery and other online capabilities.

• Led the planning and deployment of enterprise applications and associated infrastructure while meeting world-class security standards and providing business continuity readiness. Critical applications and data can be fully recovered in a remote disaster recovery site in <2 hours.

• Established the ITIL Service Management framework as the organization’s service delivery blueprint. The continuous improvement approach enhances service quality and reduces operations cost by 3% annually.

• Successfully led industry certifications in ISO 27001 and AT101 (SAS 70 based) providing assurance on the firm’s security and risk management, client data protection and process control. The certifications have been maintained for 5+ years and contributed to winning $20M+ in client engagements.

• Led the deployment of Deloitte’s Global Extranet Client Collaboration application. The centralized solution serves 70,000+ clients and has become a differentiator and an essential tool for client engagement delivery.

• Spearheaded the organization’s IT Service Management strategy and created a Service Management Center of Excellence. Established a formal service provider approach in managing shared services. Aligned the CMMI and ITIL frameworks to ensure process consistency between development and operations. The result is a metrics driven, consistent and agile delivery approach that responds well to changing business demands.

• Established Deloitte’s Global Support organization by creating a two-tier support structure to provide highly skilled customer interaction as well as infrastructure and application expertise. The 30-member team handles 600+ urgent support issues per day and is a critical component in enabling our client engagement delivery.

• Led a CIO-directed project to improve application performance for our Asia-Pacific customers. Assembled a taskforce that quickly identified the root causes and implemented enhancements including infrastructure and application optimizations, Internet acceleration and local network bandwidth expansion. The project was completed in 90 days and resulted in a >30% improvement in application performance.

• Sponsored an initiative to overhaul the organization’s global Change Management process. Simplified and integrated the process across product lifecycle activities. Introduced corresponding organizational changes and established critical metrics to drive continued improvement in change success rates and overhead reduction.

• Led the creation of a Global Employee Mentorship program. Worked closely with the CEO’s Chief-of-Staff and the Chief HR Officer as sponsors to develop an innovative program that provides mentoring opportunities for all levels of staff. The program also enhanced the firm’s overall mentoring and coaching culture.

DELOITTE TOUCHE TOHMATSU LIMITED, Hyderabad, India Expatriate Assignment Jan 2011 – Mar 2012

Offshore Service Center Leader, India

Spearheaded DTTL’s offshore delivery organization in India and served as the Global Service Center Leader. Built a 400 people technology team with responsibilities ranging from application development to operations and end-user support. Member of the Leadership Governance Committee and worked with other business unit leaders to drive business priorities and strategic directions for Deloitte US-India. Major achievements include:

• Created and executed an offshore strategy to complement onshore delivery and provide optimal cost and effectiveness. Achieved $4M cost savings annually and significantly improved overall delivery agility.

• Successfully built and integrated the organization’s offshore capability in less than 14 months, operationalizing a 24x7 Global Network Operations Center, Global Support Desk, Software Development and Testing, SAP Support and Application Management Services.

• Awarded bonus for outstanding performance and leadership as the global organization’s “CIO in India”.

DELOITTE CONSULTING, Chicago, IL 1997 – 2002

Manager, Enterprise Application Integration

Provided technology consulting for Fortune 1000 companies. Focused on IT strategies and large systems integration. Client industries include Financial Services, Health Care, Consumer Business and Energy.

• For an $8 billion commercial insurance firm, developed a technology strategy to integrate the disparate Policy Administration Systems from four different business units to improve operational efficiency and increase cross-selling opportunities by 20%.

• For a $12 billion energy company in the western U.S., implemented an integrated Procurement System to effectively manage the source-to-pay process for business-critical materials and services. The new system provided an estimated net savings of 15% and reduced the purchasing cycle time from weeks to days.

• For a leading national medical laboratory accreditation agency, implemented a comprehensive Medical Accreditation System that automated the end-to-end accreditation process, reducing administrative costs by an estimated 30% and significantly improved accuracy of information.

• For a group of leading healthcare suppliers, developed a technology blueprint for an industry alliance focusing on creating an Online Marketplace to serve healthcare providers and pharmacies as their customers.

• Played a lead role in the innovation of a service to help consumer industry clients evolve from EDI to process-driven data synchronization using emerging technologies.

ARDIS (A MOTOROLA COMPANY), Lincolnshire, IL 1992 – 1997

Software Development Lead

Led data network and client Billing System development for the leading wireless network provider.

• Designed and developed a network switching system on a Motorola wireless platform. Significantly enhanced network efficiency and improved customer experience overall by integrating with other vendor platforms and optimized message routing.

• Developed an advanced client billing system based on detailed usage data analysis which enabled more innovative service offerings.

SOFTWARE ARCHITECTS, INC., Westchester, IL 1988 – 1992

Senior Consultant

Technology consulting for large insurance and healthcare clients.

• Designed and implemented an Employee Benefits System which manages corporate client employee benefits. Member of the charter team and provided key contribution to the Defined Contributions system design.

• Re-engineered an enterprise Human Resources System for a leading insurance firm with over 40,000 employees. Responsible for business requirements identification, application design and development.

• Developed software releases for a large Claims System of a major healthcare insurer.

EDUCATION

MBA Finance, Marketing and International Business

Northwestern University J.L. Kellogg Graduate School of Management, Evanston, IL

M.S. Computer Science

Northern Illinois University, DeKalb, IL

B.S. Computer Science

Brigham Young University, Provo, UT

CERTIFICATIONS

ITILv3 Foundation Certified

ITILv3 Expert Certification Pending – September 2013

TOGAF 9 Enterprise Architecture Certification Pending – October 2013

Contact this candidate