Customer Service Sales

Kathy M. Plant

*** ********** *** ● Woodstock, GA 30188

Phone: 770-***-**** ● Email: *******@*******.***

OBJECT I VE I am seeking a position where I can utilize my business education and experience in

a customer service and administrative role.

S K I L LS

• Proven ability to manage multiple objectives simultaneously.

• Experienced problem-solver with a f lair for creative solutions.

• Flexible and versatile, able to maintain a sense of humor under pressure.

• Knowledge of M icrosoft Office 2007 and 2010.

• Dr ive to seek new opportunities and challenges for the continual growth of myself.

• H ands on experience in building customer service and loyalty.

E MP LOYME N T

Neiman Marcus September 1992 - present

A tlanta, GA

• Provide support to store operations

• P rovide work direction on sales f loor

• P rovide staff t raining and assign specific duties

• Assist with sales campaigns

• Perform accurate operations of cash registers

• Responsible for department-wide inventory maintenance.

• Recognized for ability to quickly establish rapport with customers, up sell products and

build loyal clientele.

• D iplomatic and tactful with professionals and non-professional on all levels.

• Repeatedly awarded for on-line Neiman Marcus customer service satisfaction surveys.

K athy M. Plant

325 Winchester Way ● Woodstock, GA 30188

Phone: 770-***-**** ● Email: *******@*******.***

E D UCAT IO N

Gulf Coast Community College – Jefferson Davis Branch G raduated

Spring 1990

Gulfport, MS

• Associate of Applied Science.

• Emphasis studies in Fine Ar ts.

P ERSONAL I N T ER ESTS

• Woodstock Community Organic Garden

• Scrapbooking

• Master Gardener program with the Cherokee County Extension Office

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