Customer Service Project Manager

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To Whom It May Concern:

I have both my undergraduate and graduate degrees in Economics. I have a strong background in data

analysis, first in healthcare, then in energy management. I have been working in Sales since November

2012 and enjoying it.

I have a strong work ethic and enjoy working with others. I have excellent customer service skills

whether creating and presenting reports or selling products and services. I enjoy meeting customers’

needs. I worked my way up in both of these long term positions and am a loyal employee who will do

whatever it takes to help the company I am working for and those within it succeed. I understand the

importance of communication, of keeping things simple while knowing the detail behind the message.

My primary role in each Analyst position was acting as my own project manager from the data

collection/mining stage to analysis, reporting and presentation.

I believe the most important skills that I offer are my dedication to learning and not being afraid to ask

questions, communication with coworkers, careful attention to detail in every report, project or sale and

understanding how the I can excel in my position to benefit the company.

I would appreciate it if we could set up a time and place to talk about how I could benefit your company

with my skills. Please contact me by phone at 540-***-****.

Thanking you in advance for your consideration,

Ashley Anderson

Ashley Anderson

1818 Riverdale Road

Roanoke, VA 24014

*************@*****.***

Goal: To use my extensive background in customer service, data mining,

cleaning, analysis, reporting and presentation and sales to help others.

Academic Background:

Mary Baldwin College

Staunton, VA

B.A. May 1993

Major: Economics

Minor: Business Management

Radford University

Radford, VA

M.S. December 1999

Major: International Economics

Related Experience

Cavalier Supply Company,Pulaski VA

November 2012~ Current

Sales Representative – Visiting approximately 100 customers a week in North

Carolina and Virginia; selling paper, janitorial and institutional foods. Sales for

existing customers and the addition of new customers have increased to

consistently exceed 50% of the company’s total sales.

ADMICRO (purchased by Gridpoint in 2009),Roanoke, VA

October 2005-August 2012

Operations Analyst – Learned about energy management. Used the

submetering data collected by control systems to quantify the benefits of

energy efficiency undertakings. Provided exceptional service to customers and

coworkers depending on data needs and expectations. Assigned account access

and provided training to end users of the company website. Prepared reports

on a daily or weekly basis to include exceptions, savings, energy consumption,

and lighting/temperature override. Worked with programmers and company

leaders to automate these exceptions reports. Earned my Certified

Measurement and Verification Professional designation.

Carilion Health System,Roanoke, VA

May 2002-May 2005

Analyst – analyzed data to make presentations for Support Services, i.e.

Clinical Transport, Bed Placement, Resource Nurse Pool and the Admission

Unit. Observed practices and collected data to prepare reports to identify

inefficiencies based on these analyses and make process improvement

suggestions and help implement them.

Matria Healthcare,Roanoke, VA

September 2001-May 2002

Operations Analyst- used my leadership skills to implement the findings of my

routine and non-routine management reports. Recommended and managed the

implementation of process improvements. Aided in the design of new

information systems infrastructure.

Carilion Health System, Roanoke, VA

May 1997-September 2001

Senior Research Analyst- worked in the internal management consulting

/industrial engineering department. Performed data collection, cleaning,

analysis and presentation. Learned the principles and application of

reengineering. Made presentations and/or educated all levels of management

and staff (clinical and non-clinical). Gained Advanced Excel and Data Mining

skills.

Radford University, Radford, VA

January 1996-April 1996, August 1996-May 1997

Research Assistant- held office hours for three professors, collected and

organized research material, graded and recorded students' work, edited

professors' research papers, substitute taught when necessary.

Cavalier Supply Company, Inc., Pulaski, VA

June 1990-August 1990, June 1995-May 1997

Bookkeeper- posted daily charges and credits, prepared daily reports and

statements, filed invoices, prepared price lists for vendors and clients, ordered

inventory from vendors, and completed the weekly payroll.

Money Market Directories, a subsidiary of McGraw-Hill, Inc., Charlottesville,

VA

May 1993-January 1995

Research Assistant, Client Contact & Editor- updated financial information

for database/directories using phone calls, newsletters, magazines and tax

forms. Determined asset mixes of investments for companies' pension funds

and money managers' funds.

Contact this candidate