Customer Service Manager

Mia M. Craig

**** ******* ***** ***, ******* ****3

760-***-**** or *******@*****.***

Social Worker

Summary of Qualifications & Skills

Over 10+ years in utilization of my medical, human services, management and therapeutic skills

Social Worker assist people solving social, financial, and health problems

Supervisor ability to manager and coordinated the activities of workers

Family Therapy help patients deal with mental illnesses such as substance abuse, anxiety

disorders, or depression

Psychology – knowledge of people, their action and mental process.

Customer and Personal Service knowledge of providing special services to customers based on

their needs

Computer Skills – Microsoft Word, Excel, PowerPoint, Outlook, Assess, Internet, Quark Express

Hospital – MCCM E discharge, CTSS, Quest and Epic Training

Strong organizational, interpersonal, planning and communication skills

Areas of Strength

Detail oriented Excellent problem solver Analyze data

Decision making Document and record information Customer Service

Resolve conflicts Develop and build teams Monitoring

Education

PhD Education Psychology Doctorate Student

12/2013, Walden University, Minn, MN

MSW Social Work

Cal State University Long Beach

BSW Social Work

Cal State University Long Beach

Long Beach City College, Long Beach, CA AA Liberal Arts

Experience

01/2013 to 07/2013, Piedmont Hospital Atlanta, GA

04/2012 to 12/2012, Piedmont Hospital Atlanta, GA

10/2011 to 03/2012, Northside Hospital Forsyth, Cumming, GA

Medical Social Worker: Transplant Discharge Planner

• Assessed patients post hospital care needs and crisis intervention

• Completed Transplant Initial Psychosocial Assessments on patients

• Provide grief, loss, bereavement and supportive therapy to clients

• Organized directly with, Surgeons, Nephrologist, Hepatologist, RN’s, Clinical Managers, adult, families

and geriatric patients to assist with making medical decisions

• Assisted with determining appropriate setting of care and after care for patients

• Established and maintained relationships with clients

Case Manager

• Coordinated plans for the care and rehabilitation of patients

• Interviewed clients individually, in families, or in groups, assessing their situations, capabilities,

and problems, to determine what services are required to meet their needs

• Developed and review service plans in consultation with clients and performed follow up assessing the

quality and quality of services provided

• Monitored progress toward goals and modified treatment if needed

• Investigated reports and consulted with other professionals

• Made decisions, solve problems, resolved conflict, document and record information

• Responsible for the health and safety of some clients

Mia M. Craig Page 2

01/2010 to 02/2011, GA State DFCS, Atlanta, GA

Social Service Program Administrator

• Planned and supervised the work of 10 investigator, intake and diversion supervisors

• Supervised over 50 employees

• Interviewed perspective staff for DFCS

Investigations Supervisor

• Supervised and coordinated the work of 5 investigator, intake and diversion supervisors

• Conducted casework conferences with staff and recommend appropriated action

• Participated and created staff development programs

• Assessed safety and welfare of children

• Evaluated staff performance, interviewed perspective staff and determine work assignments

10/2008 to 10/2009, Los Angeles County of Social Services Children, Lancaster, CA

Social Worker III

• Managed a caseload of 80+ abused and high risk children

• Assed safety and welfare of children

• Work with local judicial system in relocating at risk children

• Developed working relationship with diverse and multi cultural families

• Implemented strategic plan for adult service

• Work with involuntary, irate or dysfunctional clients

10/2007 to 10/2008, Joshua Foster Family Agency, Apple Valley, CA

Director/Administrator

• Recruited, hired, trained and supervised staff and prospective foster parents

• Explained licensing procedures and completed home inspections

• Assisted in development and administration of the FFA’s service program

• Assisted with develop of policies, procedures and practice

• Supervised a staff of 20 in conjunction with governmental agencies

08/2000 to 10/2007, San Bernardino DCFS, Victorville, CA

Social Service Practitioner Supervisor

• Reviewed and evaluated cases records for accuracy and completeness

• Conducted casework conference with staff and recommend appropriate action

• Participated and created staff development programs and training materials

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