Project Manager Management
Resume:
SABA LINDO
Atlanta, GA
*.*****@*****.*** www.linkedin.com/in/sabalindo/
PROFESSIONAL PROFILE
High-performing project-manager executive with expertise in directing highly complex projects that build / optimize
organizational processes, measurement systems, and infrastructure to maximize business results in clinical research
and service organizations worldwide.
Proven track record of structuring and implementing projects that yield measurable results, including reduced
tactical-planning cycle time, cost reductions gained from improved system / process performance, productivity gains
through multiple change and improvement initiatives, reduced product-development time, and revenue growth.
Skilled strategist who transforms strategic plans into workable, profitable solutions.
EXPERTISE BRIEF
Project Management / Planning / Organizational / Team Design and Process Design /
Execution Development Redesign
Cross-Functional Project Team Negotiation, Persuasion, and Microsoft Office
Leadership Communication Suite / Tools
Management of Measurable Vendor Management / Customer Oracle Clinical
Business-Performance Service PeopleSoft
Improvement Outcomes Leadership Development and LIMS / StarLIMS
Strategic Planning / Leadership Training Lotus Notes
Change Management / Total Database Development and ServiceNow
Quality Management Maintenance
Productivity and Efficiency QA and user acceptance testing
Improvement planning, management, and
implementation
Problem Solving / Decision Making
PROFESSIONAL EXPERIENCE
Associate Manager, Quintiles Laboratories Limited, Smyrna, GA, USA Edinburgh, Scotland, United Kingdom (2011 to
2013)
Managed global team of 15 to effectively deliver high quality data for new drug applications to FDA and other
global regulating bodies.
Developed and delivered needs-assessment and developmental training for senior executive staff, realizing 40%
staff-satisfaction increase and 28% productivity gains.
Co-designed and implemented performance measurement system for Global Data Management department,
thus substantially improving integration of quality, operational, and financial information.
Defined and prioritized resource requirements, managed resource assignments across projects while monitoring
and managing utilization / productivity; designed and implemented processes globally that produced operational
improvements, organizational change, increased customer satisfaction, and enhanced profitability.
Implemented process-improvement and change strategies for 1,200 cross functional employees, achieving $1.5
million cost reduction and over $160 million in new business revenue.
Executed strategic-planning process enabling “voice-of-customer” data to be translated into product / service
requirements, thereby reducing planning time by 18% and significantly improving client loyalty.
Spearheaded process improvements to ensure accurate, timely data delivery, reduced production expense, and
effective relationships with regulatory organizations and vendors, resulting in:
o 28% improvement in product accuracy / reliability
o 100% on-time delivery of products to internal customers and regulatory agencies
o 12% reduction in vendor costs
o 20% reduction in FTEs through improved efficiencies
Supported business strategies / objectives by developing performance-measurement system that
substantially improved integration of quality, operational, and financial information.
Co-designed and developed employee maintenance, metrics, and time reporting using technology that
included ServiceNow; collaborated with and guided team through custom applications and interfaces
development, code releases, and system integration testing.
• Recruited, trained, and mentored personnel on Data Management processes, systems and drug development
expertise; to include compliance with current operating procedures, work instructions and project scope of
work.
Senior Clinical Data Analyst (2006 to 2010) Associate Clinical Data Analyst (2004 to 2006)
Quintiles Laboratories Limited, Smyrna, GA, USA Edinburgh, Scotland, United Kingdom 2004-2013
Selected by global senior management to independently train, develop, and managed entire CDM staff at UK site,
resulting in successful global expansion of the CDM department and increased new business revenues by 38%.
Teamed with Global Learning & Development to initiate the creation and monitored the execution of formal training
materials for global functional teams resulting in 40% decrease for new hire process and 15% quality increase of
deliverables.
Managed global data project ($250K - $12.8 million) resources, progress, completion timelines, comprehensive
quality control procedures and budgets – with results including: 37% reduction in deliverable errors, 28%
improvement in average speed of response, and 12% reduction in billing errors.
Served as primary contact for internal / external clients at the Project level for global clinical trials / program of global
clinical trials resulting in well developed and maintained professional relationships.
Designed and conducted client projects focused on operations and change management, service quality, process
improvement, performance measurement, team solutions, and leadership development that resulted in an increase
of repeat business from established clients.
Directed development and implementation of operations improvements and change-management strategy for Global
Data Management department, resulting in 20% reduction in development time and 12% reduction in development
cost.
Provided ongoing project analysis, mitigated “scope creep,” communicated project status, and identified,
resolved project issues and constraints; independently developed and assisted in implementation of project
solutions to the data management teams and operational departments.
Orchestrated two project teams in improving process components; managed each project team while initiating
planning, executing, controlling, and closing projects.
Co-developed, revised and maintained core operating procedures, work instructions, and provided training for all
levels of department personnel while providing leadership and senior support to CDM personnel by mentoring,
providing technical expertise and data coordination process improvement.
Served as team subject matter expert (SME) and Team Lead during application testing, training, and end-user
support; participated in defining strategies for new processes and technology at regional and global level.
Financial Services Coordinator, Apollo Group, LLC-University of Phoenix, Atlanta GA 2003-2004
Coordinated the collection of delinquent accounts receivables reducing the average collection period by 10%.
Received Financial Services Coordinator (FSC) of the month in 3 consecutive months, and sustained top three
ranking FSC with highest customer service rating.
Established / maintained student accounts using basic accounting procedures, conducted student
financial interviews and orientations.
Clinical Data Coordinator Data Entry Operator, UCB Pharma, Inc., Smyrna, GA, 2002-2003 (Aerotek Scientific,
Marietta, GA 2001-2003)
Provided clerical and data management support to Clinical Data Associates (CDA) throughout the life cycle of
assigned global clinical trials to include error listing review, internal data forms, query generation and resolution.
Co-developed and managed of Data Cleaning Plans and other trial specific documents.
Developed test data for database programming testing and validation.
Technical Affairs Surveillance Coordinator, Novartis Ophthalmic, Duluth, GA, 2001 (Aerotek Scientific, Marietta, GA
2001-2003)
Investigated, researched, and resolved technical / product issues from vendors and consumers regarding Novartis
Ophthalmic products (account average $25,000); resulting in customer satisfaction increase by 18%.
Facilitated department compliance in meeting FDA requirements to include generation of product review reports
used to identify product trends, and product / process improvement.
Tax Analyst Correspondence Specialist Quality Reviewer-Seasonal, Internal Revenue Service (IRS), Atlanta,
GA 2002-2007
• Trained Tax Examiners in the interpretation of tax manuals regarding taxpayer correspondence and performed
timely reviews of the assigned unit's (30 employees) Tax Examiner's correspondence resulting in a increase of 15%
tax payer compliance.
• Co-developed /implemented employee appreciation / recognition of exceptional performance and career
development; resulting with a boost of employee morale and 5% increase in unit retention of seasonal employees.
• Developed performance metrics and provided performance feedback individually / collectively to the unit, resulting in
a reduction of coding errors and an increase in employee productivity.
Researched, analyzed, and initiated actions on tax issues obtaining applicable documents and all required
information for correction/adjustments of accounts/records while securing payment of delinquent taxes and filing
of delinquent returns.
Interpreted and applied regulatory requirements and guidelines to ensure organizational compliance with tax
S. LINDO (Page 3)
manuals while determining financial, levy source, adjustment and uncollectible information.
Chaired and served as Team Lead Correspondence on task related and division committees.
Marketing Associate Marketing Strategic Planning Intern, Hospice of Michigan, Detroit, MI 2000-2001
Co-developed new market-entry strategy business plan including the creation of a three year pro-forma plan for
two vital company departments and participated in the Quality / Process Improvement efforts to re-design the
organization’s Balance Score Card.
Piloted and directed projects fundamentally important to the completion of departmental business plans and
implementation; brand development of new brand strategy and statistics systems.
In-serviced company personnel of Business and Marketing concepts pertaining to organization restructuring.
Clinical Research Project Manager (1999 to 2001) Regulatory Specialist (1997 to1999), Henry Ford Coordinating
Center, Detroit, MI 1997-2001
• Co-developed and reviewed project budgets and timelines resulting in efficient, cost effective, on-time
performance.
• Managed clinical projects, trial start-ups, study participation, closeouts including Serious Adverse Event (SAE)
reporting and tracking.
• Developed and managed regulatory-compliance data collection for 40+ Clinical Trials, NIH and ACHRP research
grants to include Case Report Forms (CRF) and performing quality control review of collected data to ensure
compliance with protocols, FDA regulations, and Good Clinical Practices (GCP).
• Assisted in the design, development and maintenance of trial specific databases maintenance to include
generating, resolving and tracking Data Clarification Forms (DCF).
EDUCATION
Master of Business Administration, (concentration in Finance), University of Phoenix, Atlanta, GA
Bachelor of Sciences in Health Services Administration, (Magna cum Laude) Minor: Life Sciences University of
Detroit Mercy, Detroit, MI
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