Manager Customer Service

Patrick P. Ryan

**** ******* **.

816-***-****

Parkville, Missouri 64152

******************@*****.***

Entry-level Management- Business-to-Business Relationships -

Entrepreneurship

PROFESSIONAL SUMMARY

Creative, resourceful, people-oriented and highly organized Business and

Finance Major with proven leadership and team empowerment abilities,

communication and presentation skills, brings an outstanding skill set

that includes an exceptional work ethic, practical business experience,

group and individual presentations, open and honest communications,

analytical and solution-oriented, computer savvy, customer service and is

wrapped around a passionate, performance-driven, entrepreneurial spirit.

ACADEMIC HIGHLIGHTS

Park University, Parkville, Missouri

Bachelor of Arts in Business Administration/Management/ Minor in

Finance

WORK EXPERIENCE

Pizza Shoppe Platte Woods, Missouri

2010-Present

Facility and Event Manager (pt)

Front Manager (pt)

. Promoted to this position based on outperforming other

employees and applying sound business principles to improve

restaurant operations.

. Oversee maintenance and improvements for this family owned, 25-

acre headquarters facility, managing a chain of one corporate

and 22 franchise pizza restaurants.

. Inventory and purchase maintenance supplies for both

headquarters and the corporate restaurant.

. Step in as needed to perform other duties including store

management.

. Plan and organize special events held on headquarter grounds

to promote the franchise.

Ryan Construction Systems Parkville, Missouri

2007-2012

Operations Manager

. Quickly moved from Laborer to Operations manager, leading

construction crews in performing roofing repair and

installations.

. Highly successful in gaining acceptance and in motivating

crews by inviting them to utilize their knowledge and

experience in planning for and completing projects.

Triad Media Parkville, Missouri

2011-2012

Marketing Analyst

. Highly successful in cold calling on leads to market Internet

advertising and optimization programs.

. Developed a two-step plan in collaboration with another Analyst

to serve as the Opener in building rapport with prospects, and

then handing the client off to the other analyst to close the

deal.

. Personally recognized by the CEO for gaining the first sale of a

new promotion, improving communication, and improving

performance.

PERSONAL ATTRIBUTES

. Strong entrepreneurial spirit that translates into finding the

resources to do more with less.

. A "natural" leader who others gravitate towards for information,

insight or guidance in completing tasks.

. Learning how to be successful by talking with and reading about

performance-driven achievers.

. Takes initiative to meet deadlines and performance goals others tend to

avoid.

. A quick learner who can rapidly learn and apply new information on the

job.

. Outstanding ability to relate to people of diversity and with

challenging personalities.

. Knows the value of working "smart" by identifying and applying more

efficient ways to meet productivity goals.

. Earned the majority of money for college by working for family

enterprises, learning business ethics, principles and practices from

the ground up.

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