Sales Customer Service

Glenn (Rick) Richard Wright

***** ********* ***** *****

Wildwood, Mo. 63025

636-***-**** Home

314-***-**** Cell ************@*****.***

OBJECTIVE

Secure and maintain a long term position to demonstrate leadership skills

and abilities effectively by establishing goals in a team environment for

success and best interest of the company.

PROFESSIONAL SUMMARY:

Over 28 years experience as a Procurement Agent:

•Automotive aftermarket warehousing, domestic and import automotive

dealerships.

•Parts Departments, commercial turf Parts Department, marine,

aviation, commercial and industrial products.

•Search for new products and special individual sales requests.

•Above average negotiating skills.

•Developed/maintained great business relationships with vendors, sales

people, Sales Managers, Vice-Presidents and Owners.

•Attain and lock in pricing within supply chains.

•Maintained inventory levels based on sales using IBM AS400 system

with Windows 2000. SAP experience on an Oracle System.

•Inventory Control in addition to inventory adjustment returns.

•Reconciled all purchases/credits with invoices.

Over 10 years in counter and telephone sales:

•Excellent number memorization.

•Ability to handle fast paced, high volume sales.

•Strong customer service background and recognized ability to resolve

all types of customer relations problems.

•Established excellent rapport with customers and fellow employees.

•Self-starter and ability to work with little or no supervision.

•Trained and supervised: Counter people, warehouse receivers and

purchasers.

•Punctual and excellent work attendance.

•E Class license, forklift and truck driver.

WORK EXPERIENCE

Crest Industries, Inc.: September, 1986 – May, 2009

Head Purchaser – 02/14/88 to 05/07/09 Maintained all areas in this

position, purchased from over 150 vendors per month. Put time in that

job required including weekends.

Utmost Objective – To spend only what was needed and

communicated with sales department (50 plus sales people) all increased

sales and volume buying: promotions, incentives, vendor purchasing

goals/commitments. Turned inventory to maximize profit/lower over-

head.

Warehouse Receiver – 09/26/86 to 02/14/88 Managed all receiving from

three purchaser’s vendors.

Assistant to Head Purchaser/Receiver – 11/01/87 to 02/13/88 Started

buying some vendor’s lines to alleviate increasing work load on Head

Purchaser due to growing company sales while still doing all

receiving.

Mark Andy, Inc.: November, 2010 - March, 2011

Sheet Metal Buyer - 11/22/10 to 03/30/11 Bought all formed sheet metal

and raw material (steel and aluminum plates) for manufacturing label

presses. Put in time needed to complete required tasks for the day.

Oracle system utilized for purchasing, inventory control and stock

number maintenance. Negotiated with vendors for decrease in costs,

lead times and freight costs. Assisted accounts receivables in invoicing

errors. 90 day contract with one 30 day extension.

Ernie Patti Collision Center: August, 2011 - January, 2012 laid off

Parts and Production Manager - Order, receive, distribute and stock

all parts and related items. Inventory Control as well as General Office

Duties. Stock adjustments, defective returns and warranties. Update

internet photos of all customer vehicles to insurance companies and

customers to show progress of repairs.

AZZ Galvanizing, Inc.: September, 2012 to May, 2013

Receiving/Shipping Manager - Over see all functions of inbound

over the road tractor trailers of assorted metal, anything from pipe

handrails to bridge trusses for galvanizing. Supervising that all material

are tagged and enter the orders in an Oracle system. Work orders, job

designations to production and bill of ladings for outbound shipments.

Customer Service, tracking of orders and their status via e-mails and tele-

phone calls. Coordinating all with Plant Suopervisor and Plant Manager.

EDUCATION

Pattonville High School St. Ann, Mo.--Graduate/Diploma

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