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Project Manager Customer Service

Location:
Covington, LA
Salary:
90,000/yr
Posted:
September 02, 2013

Contact this candidate

Resume:

RICHARD A. GUIDI

***** **** ******** **** *** F**5, Covington LA 70433

603-***-****

ab6fnk@r.postjobfree.com

CONSULTANT/ SOFTWARE DEVELOPER / PROJECT MANAGER

Addressing Business Challenges with IT Solutions

Pragmatic Problem Solving:

o Proven history applying common sense with a disciplined, systematic approach

to identify core issues and craft innovative solutions that are reliable,

minimize maintenance costs and adapt to evolving business conditions.

Cost Savings & Process Improvement:

Track record of success automating and streamlining vital business processes to

o

enable organizational efficiencies while maximizing business output.

Impact to Operations

Consistently deliver high-profile projects within expedited time frames while meeting all business deliverables

resulting in millions of dollars of business benefit per project.

Core Competencies: ANALYZE - DESIGN - BUILD

Excel in all phases of systems development, including needs assessments, business process analysis,

requirements definition, architecture, design, development, testing and performance tuning in varied

environments.

Co-ordinate and direct all phases of project based efforts while managing and motivating a project team.

Technical Specialties:

Web: ASP.NET, .Net Reporting Services, Web Services, AJAX, XML, JavaScript, JSON, CSS, HTML, DHTML, Classic ASP

Desktop: VB.Net, C# .Net, Visual Basic, Microsoft Office Automation (VBA:Word/Excel/Outlook/Project), MS Access

Databases: Schema design, stored procedures, functions, performance tuning, database optimization

SQL Server (2000, 2005, 2008, 2010), Oracle (up to 10g), MySql

Other: Visual Studio (2003, 2005, 2008, 2010), XML, EDI,

API integration, ERP integration (SAP, Clarify, EDITrans)

SDLC Methodologies – Rapid application development, waterfall, pseudo-agile iterative and incremental

methods

SDLC documentation – Requirements analysis, Functional specs, Detailed Design specs, UML, Test Plans

Project Management – Work breakdown structures, Project Plans, PERT/GAANT reporting

PROFESSIONAL EXPERIENCE

THE NORLAND GROUP Jan 2013 - Present

On contract to GCR developing credentialing sw for the aviation industry.

C#, jquery, AJAX, SqlServer 2012, Entity Framework, VS2012, TFS 2010, Agile.

SPANTECH SOFTWARE INC July 1996 - Jan 2013

Recent client activities include:

Confidential Client:

- Maintaining a C# .Net application which supports state Medicaid billing.

Dunkin’ Donuts:

Developed a C# .Net application which creates custom Planograms for monthly POP material rollouts.

-

Project Manager, Co-designer and developer of Classic ASP web applications with Oracle db schemas to attract Franchisee

applicants and to internally manage the screening and approval process of becoming a Franchisee.

Converse Inc:

- Project Manager, team leader and a developer of integrated worldwide Purchase Order ASP.NET/SQL Server 2005 web

application. (2.5 year project with multiple releases)

Designed and developed the database schema: tables, stored procedures, functions, triggers, indexes.

Spent considerable effort tuning the database and stored procedures for optimal performance.

Co-designed and developed the ASP.NET (vb) pages.

This is a high profile, high volume application with demanding performance requirements.

Enables Converse to coordinate company wide Demand Planning and realize considerable cost savings.

-

Easily processes hundreds of thousands of factory purchase orders in monthly bursts due to highly optimized

-

SQL Server stored procedures, database structure and asp.net efficiencies.

- Used by internal and external purchasers and factory users who are scattered worldwide.

Richard Guidi

Page 2

- Project Manager, team leader and a developer of the International Royalty Licensing Reporting and Forecasting ASP.NET/SQL

Server 2005 web application. (1.5 year project with multiple releases)

Designed and developed the database schema: tables, stored procedures, functions, triggers, indexes.

Spent considerable effort tuning the database and stored procedures for optimal performance.

Co-designed and developed a ASP.NET (vb) solution that not only met all requirements, it exceeded all expectations while

allowing the application to instantaneously adapt to fast-changing business needs by providing extensive user

maintainable configuration features.

Transformed a complex manual global licensing model for 40+licensees and 28 currencies into an efficient,

understandable website portal that allows for locally provided forecasts, reporting of actual results (SSRS), invoice

creation and addresses all contract reporting requirements.

Other client activities include:

Dunkin’ Donuts, Nortel Networks, Compaq, Osram Sylvania, HP, KeyPort Insurance, Gillette and more

Dunkin’ Donuts:

Developed numerous applications in support of Marketing and Franchisee management operations. Examples include:

Documented and analyzed the business processes of the prototype Digital Menu Board program and identified critical

technical and process limitations.

Developed SQL Server 2008 stored procedures and ASP.NET (vb) pages in support of Baskin-Robbins Purchase Order system.

Developed an ASP.NET/Oracle (vb) application to manage the enrollment of Franchisees in the Digital Menu Board program.

Confidential Client:

Developed extensive SQL Server 2008 suite of stored procedures and ASP.NET (vb) pages in support of a high volume

application (thousands of transactions per hour) which tracks political campaign contributions for national level candidates for

the 2012 election.

Nortel:

Developed enhancements to web application supporting Nortel’s customer service entitlement. Developed EDI 850/855

transaction processes supporting logistic part requests. Technologies included JSP, Java, Java Beans, Clarify 12.0 business

objects, First Choice APIs, Oracle 9i and Perl scripts.

Compaq:

Developed a Classic ASP web application to track the Compaq’s implementation process for SAP R/3. The application allows

users to see how data is sourced from legacy applications and fed to SAP, what the data is intended to represent from a local

business perspective and where the data is used in SAP.

Built a VB based tool that calls SAP remote function calls (RFCs) using SAP OLE. The RFCs directly pass data from SAP to the

calling application. In addition to being a stand-alone application, this logic is implemented into several tools which

used/analyzed SAP data/processes.

Osram Sylvania:

In support of a SAP Data Warehouse implementation, developed over 100 Cognos Impromptu reports and re-designed Cognos

PowerPlay cube processes .

Co-developed a tool to automate a re-pricing process. The client has thousands of different products marketed through

several channels, a complicated pricing processes and produces camera ready copy for a series of complex price schedules

(lists). This tool provides an online analysis interface to help product managers understand current position, competitor

direction, and help determine a new price position. The application communicates with SAP R/3: receiving product and pricing

information and passing along the finalized pricing records to load into the SAP pricing module.

DIGITAL EQUIPMENT CORPORATION Sept 1987 to June 1996

Information Systems Analyst/Project Manager

- Team member/business analyst/project manager on numerous projects in support of corporate wide reference

product/pricing and BOM repositories. Consistently rated a top performer in annual reviews!

Projects included:

Analyzed/defined/tested processes to implement real-time and batch interfaces to/from SAP R/3 for 3 SAP implementations.

Interfaces include connecting to non-R/3 systems; manufacturing execution systems, reference databases, data warehouses,

bank lockboxes using client/server, messaging and file transfer technologies. Determined project cross-platform work

Richard Guidi

Page 3

breakdown and resource requirements. Coordinated development activities.

Modeled, designed, coded and implemented a portable MS Access application which builds files to load R/3 with data from

multiple non-R/3 databases. The tool converts the data into R/3 values and builds R/3 input files. Modeled, designed, coded

and implemented MS Access tools that allow users to compare R/3 data to current warehouse data structures and/or act as

integration test platforms for export/import processes.

Co-developed the idea and provided the analytic support for a distributed end-user Rdb DECforms application to integrate new

product data collection processes from Hardware Engineering, Software Engineering, Customer Services and Marketing into a

seamless flow populating corporate reference product/pricing and BOM repositories replacing a decades old paper flow

system. Developed an extensive automated (DTM, SQL) system test suite.

EDUCATION:

University of New Hampshire: BS Environmental Conservation

Boston University: courses towards an MBA



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