Customer Service Technician

Cherie Herring

**** ******** **, ********** **. *0039

( C ) 678-***-**** – (H ) 770-***-****

**********@*****.***

Objective: Warehouse Inventory Clerk

Professional Experience:

AmerisourceBergen Pharmaceuticals, Suwanee, GA

Warehouse Associate / Material Handler 2009-2012

Received and stocked prescription and over-the-counter medications for order filling and shipment to

customers. Processed customer orders and returns. Maintained accurate documentation of return orders,

controls and damaged or out-of-date medication.

• Exceeded daily production standards by 36% by eliminating inefficiencies on the production line

• Proactively cross trained in two additional areas in effort to maintain consistent work flow amongst

the shipping, stocking and returns departments, thus increasing productivity

• Received Corporate recognition for suggestions to improve work-place safety and reduce

inventory replacement cost by recommending: safety netting on lower level of warehouse to

restrict falling products and cut-resistance gloves for box cutter handlers

• Suwanee Cup Employee of the Month in January 2012 for displaying strong leadership

McKesson Corporation, Duluth, GA

Material Handler 2004-2009

Pulled and processed prescription and over-the-counter medications for shipment. Followed department

inventory guidelines; monitored stock levels, processed reorders to replenish fast movers and rotated

stock.

• Consistently met and/or exceeded daily production standards

• Increased productivity by lending my knowledge and skills daily in order filling, robot automation,

and provided back-up support to various departments

McKesson Corporation, @ Eastside Medical Center, Snellville GA 2003-2004

Pharmacy Technician

Assisted pharmacists in processing inpatient prescription drug orders and ensured that all medications

were ROBOT-Ready

• Repackaged medications in bar-coded unit dose packages to be stored and dispensed via Robot-

Rx

• Maintained proper inventory stock within and outside Robot-Rx

• Facilitated patient cart fill and delivery of orders to each unit

Target Pharmacy, Duluth GA

Pharmacy Technician 1999-2003

Assisted pharmacist in managing and organizing pharmacy workload

• Provided data entry of guest profiles and prescriptions in computer. Effectively evaluated and

interpreted prescriptions

• Counted, filled, labeled and performed final checks on prescription orders

• Oversaw cash register, while providing friendly customer service

• Answered telephones and worked with insurance companies

• Assisted with quality improvement initiatives, inventory and ordering of pharmaceuticals

Training & Education

Pharmacy Technician Certification

Currently pursuing

Georgia Perimeter College 1999, 2007

Degree in Nursing not yet obtained

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