Manager General

MARIO N. GONZALEZ, CAM

*********@***.***

* Cell: 407-***-**** * Home: 407-***-****

General Manager

A dynamic, enthusiastic tested hospitality executive with ten years of proven experience, as a general manager, with effective management skills in opening hotels and resorts, experience in managing golf course and golf club resort, revenue management, food and beverage, sales and marketing, and capital improvement. Record of consistent achievement a positive business growth managing diverse hotels and resorts...

Experience in Managing Hotel & Resorts

Experience as a Food & Beverage Director

Managed a Golf Club Resort

Strong Marketing & Sales background

Caribbean Management Experience

Bilingual – Spanish & English

Outstanding financial skills, ability to analyze, forecast, budget, develop, and implement capital expenditure projects

Excellent communication, leadership and problem solving guests, staff, ownership

Computer proficient

Result Oriented and Goal Driven

PROFESSIONAL EXPERIENCE

Business Development Manager 2011-Present

Global Manufacturing & Distribution, llc

Responsible for the marketing and business development of the USA region, Caribbean Islands, and Central America; complete turned key renovation & construction operation, from design to actualization for the resorts.

Organized the dismantling, purchasing of all FF&E, soft goods, warehousing, logistic, and complete installation.

General Manager 2005-2011

Westgate Resorts, Orlando, FL

“Five Star Luxury Resort”

Westgate Vacation Villas -2,500 Units – Assistant General Manager

Westgate Towers Boutique Hotel 267 Rooms – General Manager; Ramada Plaza Hotel (Westgate Resorts) 500 Rooms – General Manager

Accomplishments

Multiple resorts, sales & marketing program, rental program, annual budget, guest satisfaction, team builder, organized overall staff training, implemented risk management and emergency procedures. Increased guest level of satisfaction to a 92%. Met annual budget by training department management team in proper staffing procedures based on occupancy and arrivals. Increased revenue by maximizing the inventory, occupancy, and perfecting our no show program.

Experience in the actual sale and turnover of the Ramada Plaza Hotel.

Regional Operations Area Manager 2002-2005

Owners’ Resort and Exchange, Salt Lake City

Accomplishments

Achieved Gold Crown status for all seven resorts, met our annual budget; conducted property inspection, organized annual budgets, critique of Financial Statements, organized quarterly and annual Board of Directors meetings, guest satisfaction, staff training, foreclosures, sales and marketing rental program.

Director of Temporary Housing for the Accommodation Department 2000-2002

Salt Lake City Olympic Committee, Salt Lake City, UT

Organized the Temporary Housing for the Salt Lake Winter Olympic Games of 2002; originally set up” Five Star Hotel Operations” for Seven Venues of 7000 beds, $35 million dollar budget from conceptual to actualization.

MARIO N. GONZALEZ, CAM

*********@***.***

* Cell: 407-***-**** * Home: 407-***-****

Regional Operations Area Manager- Marriott Hotels 1998-2000

Zion’s Management Properties, Salt Lake City, UT

Four 200 Room Boutique Hotels

Accomplishments

Managed daily operations of the Courtyard by Marriott Hotel, Four Point Sheraton, Ramada Inn, and Residence Inn. Improved our food cost by 10%. Established recipes, menu guide lines, portion controls. Catering improved 20% by conducting weekly sales calls and monthly visits to our local corporate businesses.

Experience in opening the Four Point Sheraton

Food and Beverage Director 1997-1998

The Park Hotel and Suites/Marriott, Salt Lake City, FL

Four Diamond Hotel, 250 Rooms

Accomplishments

Took food and beverage operations from a food and beverage cost of 40% to a 28%, and labor cost from a 50% to a 32%, reaching a profitability of $0.30 to the dollar in one year.

General Manager 1993-1997

Palmas Del Mar Resort, Puerto Rico

“Five Star Luxury Resort”

Accomplishments

Successfully managed the three thousand acre resort, casino, and golf club, equestrian, Hotel & Villas, sales and marketing, revenue management, yield management, night club, catering, banquet operations.

Restructured food and beverage operation from a $250,000 annual loss to a 15% profit

Experience of the sale of the resort.

General Manager 1991-1993

Holiday Inn, Ft. Lauderdale, Fl

Two Diamond Hotel, 250 Rooms

Accomplishments

Took food and beverage operations from a food and beverage cost to the most profitable ever in the company of $0.40 to the dollar. Increase occupancy by implementing yield management and revenue management meetings, knowing our comp set, and organizing monthly packages.

EDUCATION AND SEMINARS

St. Thomas University Marketing /.Business Administration

CAM License Certification Number #39372

General Manager Training Marriott University

AEI-HOA Association Certification ARDA Certification

General Managers Training Program Westgate Resorts

General Managers Training Strategic Planning Wyndham Worldwide

SERVE/SAFE Food & Beverage Management Certification

Quality Management (TQM), Eighty/Twenty, Culinary Training, Sommelier Training, Master Bartending

PERSONAL EXPERIENCES

Travel-England, France, Italy, Germany, Austria, Switzerland, Korea, Mexico, Caribbean Islands, Canada

Volunteer and Community Work-Big Brothers and Big Sister Board of Directors, Give The Children The World, Feed the Homeless Program, Annual Fund Raising for Muscular Dystrophy, Heart Association, Cheito Oquendo Annual Scholarship Golf Tournament, Tito Puente Fund-Raising Concert

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