Human Resources Project Manager

Jessica N. Francis

Seeking Valuable, Growth-Oriented Human Resources Leadership Role

*** ******* ****** . ********, ** 11207 . 201-***-**** .

*********.**@*****.***

Results-focused Human Resources leader specializing in driving global

operational growth, building dynamic teams, creating strategic recruiting

initiatives, providing world-class employee relations, and cultivating a

strong business image geared toward maximizing an employer's success.

Profile of Qualifications

Employee Relations . Management Coaching . Employee Counseling . Learning &

Development

Talent Development . High-Volume Recruiting . Benefits Administration .

Payroll Processing

New Hire Orientations . HR Mergers & Acquisitions Due Diligence . Employee

Communications

Policy & Procedure Development . Performance Management . Strategic

Analysis . Executive Reporting

. Top performer who makes decisions to reflect positively on business goals

and objectives, corporate well-being, and employee satisfaction. Leads

staff recruitment initiatives to encourage diversity, low turnover, and

superior company loyalty.

. Out-of-the-box thinker who excels at conceptualizing, creating, and

implementing forward-thinking HR programs, including the development and

implementation of an enhanced performance review process.

. Integral leader who offers skill and experience in employee relations,

management coaching, and talent development.

Career Highlights

. Created a competency enhancement program to better measure the

contributions of project managers on key accounts.

. Directed the implementation of an online performance review system and

schedule via Cornerstone, along with administering and overseeing the

roll out of an enhanced career framework (e.g. new competencies, job

levels, and compensation structure).

. Revamped new hire orientation programs, to include department mentors,

and companywide resources.

. Increased U.S. and Japan e-learning development tool usage and

productivity by 30% in one year via effective and innovative program

management.

. Reduced recruiting costs by eliminating need of employment agencies to

identify and recruit top talent for open positions.

Professional Synopsis

Human Resources Consultant (contract)

HCL Axon Solutions, Jersey City, NJ 2013 - 2013

. Led support for the organization in areas such as employee relations,

recruiting, and payroll, including managing the investigation of ER cases

and formulating resolutions, participating in full lifecycle recruitment

processes, and processing bi-monthly payroll.

. Played a vital role in managing the Benefits administration process to

include medical, dental, vision, FSA, STD, LTD and FMLA, including

serving as an integral point-of-contact for vendors and brokers.

. Ensured seamless operations by spearheading the review and implementation

of compliant company policies and efficient processes.

Talent Manager (contract)

Cognizant Technology Solutions, Teaneck, NJ 2012 - 2013

. Utilized broad scope of industry knowledge toward directing forward-

thinking HR support, including serving as member of Diversity and Women

Empowered Affinity Groups and member and contributor of HR Communication

Committee.

. Supported the efficient implementation of a dynamic and resourceful

online Human Resources communication forum.

. Managed employee life cycle process (e.g. new hire on-boarding,

orientation, and exit interviews); led promotions, mid-year reviews, and

year-end appraisal and normalization; and facilitated succession planning

assessments with leaders.

. Liaised among business teams to manage challenging workplace matters,

including advising on methods to properly address performance and / or

disciplinary cases and partnering with legal to mitigate risk and adhere

to local and federal laws.

. Assessed business while working with leaders to address talent agendas

(e.g. employee engagement, development, retention).

. Expertly interfaced among business leaders to oversee due diligence for

M&A deals and assisted in workforce realignment.

Jessica N. Francis

Seeking Valuable, Growth-Oriented Human Resources Leadership Role

Resume - Page Two . 201-***-**** . *********.**@*****.***

Professional Synopsis (continued)

Human Resources Generalist (contract)

Fidessa Corporation, New York, NY 2011 - 2012

. Co-facilitated full lifecycle recruitment processes encompassing job

postings, application / resume reviews, and on-boarding, along with

identifying recruiting strategies to maintain appropriate headcount and

boost HR-based operations.

. Consulted and guided management on diverse employee relations matters

(e.g. grievance, accommodations, performance issues), mediated workplace

disputes, drove performance management processes, and coached key

managers and staff.

. Managed learning and development functions, including coordination of

executive management and presentation sessions.

. Oversaw Junior HR Analyst while proactively mentoring employees on

establishing objectives and development plans.

. Strategically steered HR operations for offices in New York, Boston, and

Toronto, including providing conflict resolution, policy writing, and

communications support; partnering with UK office and serving as the

North America project manager on global initiatives; and partnering with

senior management to execute HR talent agendas in alignment with business

goals.

Senior Human Resources Specialist

AON Hewitt, New York, NY 2009 - 2011

. Applied strong leadership talents toward serving as NE Region HR Business

Partner supporting 1,000 associates in 8 offices and partnering with

business executives in organizational restructuring, performance

management, and development areas.

. Optimized HR efforts by participating in leadership meetings, providing

strategic HR assessment and solutions to support business, providing

metrics and counsel to Centers of Excellences, and identifying

opportunities for diversity colleagues.

. Directed succession planning, non-officer / officer promotions, and

reduction in force activities, along with collaborating with multiple

groups to review and adjust compensation levels based on peer-to-peer

review and compensation market data.

. Demonstrated solid resolution skills toward settling complex employee

queries related to payroll, benefits, and compensation.

Human Resources Generalist

CIT Group, Inc., New York, NY 2008 - 2009

. Led targeted generalist support for the Commercial Finance organization

in areas such as employee relations, recruiting, and benefit orientation,

including participating in full lifecycle recruitment processes, creating

business cases to justify headcount requests, interviewing qualified

applicants, creating new hire packets, and facilitating core orientation

sessions.

. Spearheaded innovative workforce planning initiatives and development

plans, along with assisting management with facilitation and reduction in

force activities and providing support for annual merit, bonus, and

promotion processes.

. Performed salary reviews, and supported allocation of compensation data

for salary increases, bonus, and equity distribution.

Human Resources Generalist

Itochu International, Inc., New York, NY 2005 - 2008

. Drove business success by providing generalist support to several

domestic subsidiaries while functioning as global Learning & Development

Specialist and e-learning Program Administrator.

. Led investigative and follow up support for employee relations issues,

and handled staff annual performance reviews.

. Supported HR due diligence associated with mergers and acquisitions,

along with co-facilitating training programs providing instructions to

colleagues of all levels with key courses such as Sexual Harassment,

Presentations, and Business Writing.

Education, Professional Development & Technical Summary

Bachelor of Science in Business Economics Utica College of Syracuse

University

Human Resources Systems & Processes Certificate Cornell University ILR

Microsoft Office . PeopleSoft . Humanic . SAP . ADP HRB . Cornerstone .

SuccessFactors

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