Customer Service Manager

Edwin B. Hoffman

**** *** ****** **.

Milton, Fl 32583

Cell-850-***-****

Summary of Work Experience:

Owned, Operated all operations of Awards Business “Awards Unlimited”, Manager and Hands on

Production of Electronic Manufacturing and Quality Control, Expert in Communication, Sales,, Customer

Service, Food Service, CDL, Service Station Dealer Cert and Wrecker Driver, Experienced Musician

Qualifications and Certifications:

Owner of a Trophy Business

Sales, Customer Service-Employee of the Month, Numerous “Kudos” awards

Florida Food Service Manager - (5 Year Certification 2003)

Weapon Spec Security Clearance (Secret) for Quality Control Inspection in Electronic Manufacturing

Supervisor, Manager, Electronic Production and Quality Assurance

Entertainment and Music (Drums and Percussion)

Numerous “Kudos, Recognition and Achievement awards from Companies and Supervisory Staff for

exceeding Sales and Service Goals and expectations and Customer Satisfaction !

Education:

Graduate of State College Area High School, State College, Pa.

Williamsport Area Community College, Williamsport, Pa.

Subjects-Business Management, Principles of Business, English, Business Math

Penn State University, University Park, Pa.

Subjects- Continuing Education, English, Speech, Composition., Manager Development Seminars and

courses

Centre County Vocational Technical School, State College, Pa.

Electronic AC and DC courses completed (Cert Avail)

2003: Florida Food Service Manager 5 year Certification course. (completed)

In-House Training (OJT) required for Sales and Customer Service jobs, Seminars, Developmental self

help courses, Home Depot Flooring seminar, Locktite Adhesive Seminar.

Special Skills and Training:

Merchandising and Stock, Cashier, Microsoft Office, CDL, Light Mechanic and Wrecker Driver

for Amoco and Shell, Manufacturing and Retail Management, Sales, Owned and Operated

Business, Managed and Operated Restaurant and Art Bar establishment, Little League Coach 2

years, Den Dad 2 years. Managerial Training

Employment:

Feb 1, 2011 to present: Advance Auto

Sales and Customer Service. Key Holder and Asst. Manager, Parts Pro. responsible for: Customer

Service, Stock, Merchandising, Selling Automotive Parts, Closing and Opening of Store, Counting

Registers, Preparing Daily Deposits, Cleanliness of Store, Counting Back Stock .

January 2002 - Sept. 2010: Awards Unlimited

Title: Owner and Operator

Responsibility: Ordering of Materials, Manufacturing and Assemblies, Marketing, and Delivery of all

products. (Products included; Trophies, Plaques, Ribbons and other award related items.) Engraving for

all face plates.

Sept 2008-May 2010: Synergy Solutions/Pensacola, Fl

Title: Credit Education Specialist

Responsibility and Duties: Customer Service and Retention for Bank of America

Maintain accounts, utilize communication and problem solving skills, understand customer needs and

explain Credit info.

2006-2008: Gannett/Gulf Consolidated Sales

Pensacola News Journal/Pensacola, Florida

Title: Telephone Sales Rep.

Duties: Maintain Newspaper Sales and Accounts, utilize Sales and Communication skills.

2004- 2006 The Listener Group, Gulf Breeze, Fl.

Title: Account Executive

Duties and Responsibilities: Worked part time as a Telephone Survey Associate conducting customer

surveys for Home and Auto Sales organizations. Then transferred to the Sales Dept. and organized, sold

the Survey concept, and organized new accounts.

1998-2004 Choice Point Precision Marketing (formally State Wide Data), Pensacola, Fl.

Title: Account Executive and Senior Account Executive

Duties and Responsibilities: Sold and handled accounts for Insurance Agents who called in for Insurance

Leads. I held the 2 nd highest Sale in Company history.

* Great Working Experience*

The Vacuum Center/ Pensacola, Fl (2 locations- 9 th Ave and Navy Blvd. stores)

Job Title: Store Manager, Sales, Repairs

Duties and Responsibilities: Sold and repaired new and used Vacuums, trained personnel, inventory, sold

accessories and ordered parts for Vacuums, installed Central Vacuum systems.

* Great Working Experience* Coil Specialty Company/ State College, Pa.

Title: Assistant Production and Quality Control Manager

Duties and Responsibilities: Hands-on Production of Electronic Assemblies (Coils and Transformers),

Conducted daily roving inspection, composed Weapon Spec Quality Control Handbook for Government

Inspection. Held secret clearance.

Interests and Activities:

Den Dad - “Cub Scouts of America

Coach and Asst. Coach for “Little League Baseball”

Volunteer work (Canvas Manager)” No Oil Riggs Campaign” Gulf Coast Environmental Defense

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