Customer Service Sales

Becky Tucker

513-***-**** McKinney, TX **************@*****.***

SUMMARY

Seeking a part-time role that will take advantage of my experience in sales, account

management, marketing, customer service, web-site administration, team leadership, project

management, vendor management and office administration.

WORK HISTORY

Melanoma KNOW More – Cincinnati, OH 2013

Coordinator

Provided administrative support of programs and fundraising events throughout Greater Cincinnati.

Facilitated mailings for programs, events and other organizational affairs.

Conducted financial bookkeeping, including posting deposits and expenses in QuickBooks and created

monthly financial reports for Treasurer and Executive Director.

Maintained organizational donor and volunteer database.

Created site map for updated website. Maintained and updated website content.

Responsible for recruiting and managing volunteers to support awareness events, free screening

clinics and fundraisers.

Greendale Home Fashions – Cincinnati, OH 2008 – 2012

Marketing Specialist

Co-designed and conducted project implementation of retail websites (www.cushionsdirect.net;

www.petbedsnthings.com). Maintained websites and managed customer service for sites.

Developed relationships and collaborated with third party network to build business through online

retail sites (Amazon, Overstock.com, Wayfair, Stacks and Stacks, Mercantila, Sears, Lamps Plus).

Led initiative to transition large online retailer accounts to EDI for purchase orders, inventory and

invoicing.

Managed pay per click advertising campaigns for retail websites via Google, Yahoo, and Bing.

Collaborated with president and marketing manager to launch successful dog bed line of products.

Managed inventory on weekly basis with operations manager. Determined needs for additional

production or imports. Provided weekly inventory information to key retailers via FTP uploads and

Excel spreadsheets.

Effective Business Solutions – Chicago, IL 1996-1999

Owner/Consultant

Trained systems engineers and technical consultants to identify and pursue new sales opportunities.

Created and managed distribution of quarterly newsletter from Microsoft Large Account Reps to

Fortune 100 CEOs and CIOs in Illinois, Indiana and Wisconsin.

Designed and presented sales and marketing strategies to small businesses in Chicago, Indianapolis

and Milwaukee on behalf of Microsoft’s small business sales team.

Taught solution selling techniques to sales representatives at Motorola University and worked with

reps to expand business opportunities.

Primary Accounts: Microsoft, Motorola, Microsoft Certified Consulting organizations

Becky Tucker

513-***-**** McKinney, TX **************@*****.***

Microsoft Corporation – Indianapolis, IN/Chicago, IL 1989-1996

Sales Manager (1994-1996)

Increased revenue for Midwest Region business from $9M to $11M.

Led staff of nine (5 Account Reps, 4 Systems Engineers) to drive sales and develop new opportunities

for the SMORG (Small and Medium Organization) channel.

Led Microsoft Executive business reviews with key accounts.

Account Executive (1989-1994)

Sold software and consulting services to large corporate accounts (Eli Lily, United Airlines,

McDonald’s, Sears, Allstate, Quaker Oats, Boehringer Mannheim).

Collaborated with systems engineers and consulting staff to determine corporate needs and present

comprehensive solutions.

Designed and conducted quarterly executive “round table” education sessions for CIOs in Midwest

region.

Won competitive bid at United Airlines (against Lotus 123 and Word Perfect)

Negotiated $1M contract at Eli Lily for annual software maintenance and consulting services.

Pritsker & Associates – Indianapolis, IN 1986-1989

Sales Representative

Sold manufacturing simulation software and consulting services to Fortune 250 manufacturing

customers in Midwest region.

Fast-track promotions from Office Manager to Inside Sales Rep to Large Account Executive as a result

of exceeding performance/client expectations.

Key accounts included John Deere, Caterpillar, Kimberly Clark, Sara Lee.

EDUCATION

BA – Russian and East European Studies (Minor in Business Management)

Indiana University

Volunteer Work 1999-Present

Elder, Hospitality – Northminster Presbyterian Church (Cincinnati, OH)

Citizen’s Advisory Council – Wyoming City Schools (Cincinnati, OH)

Discussion Leader – Bible Study Fellowship (Cincinnati, OH)

Meal Coordinator – Room in the Inn/Matthews United Methodist (Matthews, NC)

Discussion Leader – Bible Study Fellowship (Matthews, NC)

Membership Chair – First United Methodist Church (Glen Ellyn, IL)

PTA, Secretary – Ben Franklin Elementary School (Glen Ellyn, IL)

Youth Group Leader – First United Methodist Church (Glen Ellyn, IL)

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