Customer Service Manager

Christine D Maples

**** * ******** ** # ****, Phoenix, AZ 85035

775-***-**** / *********@*****.***

Objective:

To obtain a position that allows me to utilize my management, customer service,

warehouse, and computer skills.

Skills:

Microsoft Word, Excel, Internet, WMS, customer service, excellent written and

communication skills, inventory control, have been forklift certified.

Experience:

Customer service rep more than 10 years experience

More than 15 years prior picking, packing, receiving, shipping and forklift

experience

+ 7 Years Supervisory & 5 Years Management

Has inventory and cycle counting experience

6 + years scheduling and receiving inbound freight

Can read written orders. Has own Transportation. Able to pass background and

d rug tests

Letter of Recommendation Available

Desired Occupation(s):

Storage and Distribution Managers

Customer Service Representatives

E mployment History:

Employer: Urban Outfitters Title General Warehouse/Inventory

Control

Location: Reno, NV Duration: 11/2012-8/2013 Salary: $22,800

Job Duties: Using RF system for stowing of inventory, daily cycle counts, visualising

all inbound frieght, pull & pack out RTV's, transfers & samples. In charge of charge

backs to vendors and back up for all other positions departmentally.

Employer: Nevada Distribution Services Title:Warehouse Supervisor/Manager

Location: Sparks, NV Duration: 11/2008 - 08/2012 Salary: $38,700 yr

Job Duties: Responsible for Managing warehouse staff, all warehouse departments

and special projects. Managing employee safety, office to warehouse communications

and insured daily completion. Insured client satisfaction. RF Experience. Developed

k nowledge to support warehouse trouble shooting requirements. Responsible for

supporting warehouse staff in the completion of all daily goals, such as receiving

goods, system data entry, order processing and special projects. Monitored order

volume and insured that all orders were processed and completed timely. Managed

employee time, managed a crew of 15 - 20, scheduled appointments, coordinated the

receipt and put away of product to inventory by verifying inbound documents and

purchase orders. Helped maintain inventory accuracy through periodic cycle counts

and annual inventory. Trained all new hires in every aspect of warehousing per our

companies SOP's. Responsible for daily activities regarding clients needs and wants.

Other duties included customer service,data entry, spreadsheets, shipping, and

Quick Books invoicing. Small Package Supervisor, Special Accounts Manager and

Receiving Manager.

Employer: Hopkins Distribution Title: Inventory Control Manager/Inbound

Receiving Administrator

Location: Reno, NV Duration: 07/2006 - 03/2008 Salary: $29,120 yr

Job Duties: Cycle counts for 40 different companies, scheduling of inbound

f reight,receiving of inbound freight, creating tally sheets, posting of inventory,

customer service.

Employer: Rel's Foods Title: Warehouse Person

Location: Reno, NV Duration: 08/2004 - 04/2005 Salary: $20,800 yr

Job Duties: Pulled and packed customers orders for drivers (cases),Help load

t rucks,Counted & put stock away, Cleaned warehouse, Order input

Employer: Nutri- System Title: Assistant Warehouse Manager

Location: Reno, NV Duration: 09/2000 - 03/2003 Salary: $24,960 yr

Job Duties: Pick, pack, ship, process orders for customers, Inventory counts

(physically), Creation of Spreadsheets, Maintain safety for all employees, Train new

employees, Oversee all operations & maintain production of employees when

manager not available, Contact with vendors and suppliers

Employer: J C Penny's Distribution Title: Warehouse Person

Location: Reno, NV Duration: 09/1996 - 03/1998 Salary: $27,040 yr

Job Duties: Sort and pack customer orders per order numbers, Continually raised

p roduction level, Always worked overtime, Worked other areas of warehouse where

needed,

Abilities:

The ability to remember information such as words, numbers, pictures, and

p rocedures

Listens to what other people are saying and asking questions as appropriate

Talking to others to effectively convey information

Using multiple approaches when learning or teaching new things

Managing one's own time and the time of others

Am enthusiastic about quality, is a self starter

Able to work with minimal direction to manage multiple tasks.

Contact this candidate