Customer Service Quality Assurance
Resume:
**** ******* *****, ******* ******* Minnesota, 55127
*********@*****.***
To utilize my skills and experience in supervising, inventory management
and quality control within an innovative environment.
2 EXPERIENCE
O'DAY EQUIPMENT
May 2012 to present
Parts Manager
Manage warehouse from shipping receiving to ordering and stocking parts for
a Petroleum company
inter-react with four other plants for parts needed for outside jobs,
Manage inventory accuracy and
cycle counts.
Imaging Path
January 2010 -February 2012
Warehouse Manager
Manage a 200,000 square foot building. Maintain parts inventory for repairs
and restock, fix and contract personnel for all building repairs and
maintenance. Obtain bids for future repairs and maintenance according to
the Capital Improvement Budget and keep within those funds. Maintain lawn,
landscape, parking lot and snow removal around building.
1 General Motors Distribution
2 Inventory Supervisor/Aerotek
May 2006 -March 2009
3 Manage and maintain a 600,000 square foot warehouse and $60 million in
inventory. Directly supervise 38 employees, assigning duties to meet
operational and sales goals. Ensure accurate, timely and efficient
receiving and inventory of automobile parts from manufacturers.
4 Vadnais Heights Fire Department
Fire Captain, Firefighter, 1st Responder
November 1993 - Present
Report to Fire Chief and Assistant Chiefs. Engineer for 12 years,
conducting monthly inspections of fire apparatus. Train individuals on
truck maintenance and upkeep of apparatus. Assist other captains in
firefighter training and drills. Obtained HazMat Ops and 1st responder
certifications.
5
6 Diamond Products Company
1 Distribution Supervisor
August 2001 - January 2006
Manage and maintain a 500,000 square foot warehouse and $6,000,000
inventory. Assign work and directly supervise 28 factory employees to
effectively meet operational goals. Directly supervise department staff to
ensure accurate, timely and efficient receiving and shipments of finished
goods from Manufacturing Operations, other warehouses and vendors; shipping
customer orders; shipping requests for shipment, UPS, export orders and
other miscellaneous transactions.
Increase competency in the functions of distribution through training and
the study of operations, procedures and practices. Ensure distribution
operation meets or exceeds company expectations.
1 Tursso Companies
2 Finishing Supervisor
May 1999 - August 2001
Managed and maintained a $750,000 inventory and 100,000 square foot
warehouse.
Safety Coordinator for entire operation. Management of and interact with
20+ vendors.
Responsible for hiring and training 35 union employees. Supervised and
managed all aspects of the Bindery/Shipping, Receiving and Rewind
Inspection Departments.
Hazardous Chemical Safety trainer, responsible for training all personnel,
including customer service and sales. Interact with all management.
GML, Inc.
3 Receiving Supervisor
June 1993 - May 1999
Supervised and coordinated management of all inventory stock items. Direct
responsibility for receiving, stocking and distribution of all material
utilized in a specialty printing/silk screening operation. Involved in all
aspects of freight distribution required for quality assurance programs and
performance measurement systems. Indirectly involved with resource
utilization and staffing analysis, with emphasis on labor and management
performance.
Implemented a dedicated freight tracking system.
1 UNISYS Corporation
2 Computer Systems Group
4 Inspection Supervisor
May 1977 - May 1993
Supervised 28 bargaining unit personnel involved in the Purchased Material
Quality area.
Responsibilities included the training of personnel with regard to PMQ.
Monitoring of all departmental procedures and coordination of all systems
involved in processing of material handling. Involved with all equipment
calibration and machine performance standards, direct coordination of
packaging and receiving of major computer systems and all inventory
security for product shipment.
3 EDUCATION
1 St. Paul Technical Vocational Institute
2 Certification Basic Electronic Theory and Application
Wrote process deviation for compliance with ISO - 9000 Program
Received Corporate Quality Excellence Award for involvement with QA
Vadnais Heights Fire Department
Certified as a First Responder
Certified in HazMat Operations
Serve as Captain, at the discretion of the Fire Chief
Certified in Pump Operations
REFERENCES
Jerry Auge
3704 Centerville Road
Vadnais Heights, MN 55127
Jim Clemensen
3140 Centerville Road
Vadnais Heights, MN 55127
Ed Leier
2129 Arwkright Avenue
Maplewood, MN 55117
Dave Hertog
4463 Foothill Trail
Vadnais Heights, MN 55127
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