Human Resources Manager
Resume:
Karen L. Hopkins
*******@*****.***
SUMMARY OF EXPERIENCE
DMT INC. Fairfax, VA, 07/2013-PRESENT
Advertising Agent – Home Based-Part time
• Post ads daily
• Receive inbound calls for clients
• Help clients with questions and information regarding product
• Perform follow up satisfaction calls to clients
SIMON GROUP, LLC, Valletta, Malta, 06/2013-PRESENT
Escrow Officer – Home Based-Part time
• Plan, control and coordinate daily operations
• Receive products and payments from buyers and sellers
• Release products and payments to buyers and sellers
• Act as intermediary for questions or issues
• Follow up to customer’s satisfaction
HARVARD RISK MANAGEMENT CORPORATION, Dallas, TX, 06/2013-PRESENT
Employment and Marketing Recruiter – Home Based-Part time
• Manage and respond to job board query’s daily
• Assess candidates and pass on to human resources as necessary
1/2013-5/2013 Took time off for personal family reasons
CAPITOL SPINE & PAIN CENTERS, Herndon and Lansdowne, VA 4/2011-12/2012
Office Manager – Herndon & Lansdowne offices
• Supervise personnel in two separate office locations
• Review and administer time clock reports for all employees
• Perform billing review on all providers and physician assistants daily
• Manage and maintain multiple provider patient schedules
• Manage front desk, medical assistant and procedure rooms
• Manage and maintain targets to reach individual provider, office and company goals for meaningful use
• Maintain, revise and communicate office policies and standard operating procedures
• Oversee start-up, training and workflow studies for company-wide change to electronic medical records
• Track and order all office supplies
• Oversee tracking and ordering of all medical supplies and medications
• Conduct patient communications, notifications and handle complaints
• Monitor and maintain compliance for HIPAA, OSHA, and other regulatory requirements
UNION MILL PEDIATRICS, Centerville, VA, 9/2007-4/2011 *Does not confirm employment-W2 avail.
Practice Manager
• Supervise all personnel
• Transcribe Medical notes in preparation for EMR
• Perform outreach calls and visits for new referring providers and businesses
• Administer payroll and benefits
• Act as human resources director
• Manage front desk, medical billing, nursing and telephone triage departments
• Manage accounts receivable/payable and collections
• Act as bookkeeper
• Create forms, policies and the electronic medical records implementation plan
• Track and order all medical, office and vaccine supplies
• Conduct patient communications
• Act as physician liaison
• Negotiate insurance contracts and fees
• Develop website and perform maintenance
• Monitor compliance for HIPAA, CLIA, OSHA, and other regulatory requirements
SUBMARINE SPOUSES ASSOCIATION, Groton, CT, 8/2005-8/2007
President and Silver and Gold Liaison
• Led and supported a large organization of military spouses
• Organized events to raise funds for a various military and charitable organizations
• Worked directly with the Submarine Base Admirals to spearhead initiatives to support enlisted personnel and their
families
• Organized and taught several seminars and classes to help educate families on their rights, benefits, and support
systems
• Taught new or young spouses basics in financial, automotive and social self help
• Chaired several different charity functions raising over $125,000 in two years, broke fund raising records
• Volunteered for the Marine Corp Relief Foundation and various military family support groups
UNION MILL PEDIATRICS, Clifton, VA, 11/2001-1/2005*Does not confirm employment-W2 avail.
Practice Manager - Rehired in 2007 (see above)
• Oversaw selection, purchase, design, contracting, all phases of build-out and move to new office location
PRIVATE CHILDCARE PROVIDER AND TUTOR, Fairfax, Virginia 9/1999-8/2000
• Provided daily care for eight children, infant to 12 years
• Tutored grades K-12 in reading, writing, social studies, science and spelling
• Handled daily housekeeping, cooking, cleaning
• Managed home finances and budgeting for two families
METRO CALL, INC., Alexandria, Virginia 3/1998-8/1999
Associate Executive and Acting Human Resources Director
• Worked directly for the Chief Operating Officer
• Organized, scheduled speaking engagements, travel and hotels and speaking engagements for CEO, CFO and
COO nationwide
• Wrote proposals and reviews preliminary paperwork for takeovers and acquisitions
• Managed logistics for all related activities
• Communicated to all senior staff regarding transactions, projects, and management development programs
• Developed and administered internal recognition and compensation program
• Tested and critiqued new cutting edge software and equipment
• Managed EEOC complaints and legal cases
• Created instructional templates
• Delivered communications for a short-notice companywide change-over of benefits and compensation programs
• Maintained tracking for complaints and legal cases throughout the company
• Administered automated human resources hotline and an automated employment opportunities hot line
EDUCATION
University of New Haven - Bachelor of Science, Business Administration and Management
COMPUTER SKILLS CERTIFICATIONS
Microsoft Office Professional- Proficient in Word, Fairfax County Notary Public Exp. 6/2014
Excel, PowerPoint, Outlook CPR/ALS Peds and Adult, Exp. 5/2014
QuickBooks Professional Johns Hopkins Health Admin. Class 100, 2011
GE Centricity Practice Solutions 10 CNHN Practice Management & Admin., 2012
Lytec Medical Professional American Academy of Pediatrics, Practice
American Medical Software-PM Ultra Management, 2008, 2011
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