Customer Service Human Resources

FAWAD KHAN

*** ********** **, **

403-***-****

Calgary, AB, T1Y4A8 ***********@*****.***

OBJECTIVE

To obtain a position as Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

. Over 6 years of experience in public administration including customer

service coordination documentation and office management

. Bachelor's Degree in Social Sciences

. Expertise in interpersonal skills, customer service, report writing,

documentation, processing confidential correspondence, data collection

and analysis and resource optimization

. Excellent skills in telephone etiquettes, front desk management,

coordination and networking, scheduling meetings, minutes distribution

and preparing of presentation materials

. Proficient in English, Hindi, Urdu, Punjabi and possessed of finest sense

of humour

. Proficient in MS Word, MS Power Point, MS Excel, Internet and research

SKILLS AND EXPERIENCE

Administration

. Developed and implemented filing system, retrieval of data, indexation,

correspondence and communications, prepared materials and power point

preparation and invoice management

. Coordinated and arranged meetings, bookings, seminars and workshops with

stakeholders and recorded minutes and distributed, handled office

machinery and responded to emergencies

Documentation and Reporting

. Drafted, edited and proofread correspondence, memos, letters, working

papers, summarized briefs and reviewed reports

. Assembled/collated data and prepared periodical special reports, manuals

and materials for organizational profiling, promotion and publicity

Customer Service Coordination

. Answered calls, developed rapport and responded to client queries in a

fast and efficient manner, administered terms and conditions and managed

office record/transactions

. Provided detailed information and explanation on services to customers

and coordinated for appointments and facilitated in general office and

client administration

EMPLOYMENT HISTORY

Professional Fund Raiser July,

2013-todate

Divine Marketing Inc, Calgary

. Raised donations, contribution and created awareness of community

response to natural calamities

. Promoted charity and sponsorships and encouraged positive energy to

combat disasters

Human Resources (Volunteer)

2012 to June, 2013

The Healing Cycle Foundation/THCF (Non Profit Organization), Mississauga,

Toronto

. Developed performance management system and presented to the board of

directors for implementation

. Prepared organizational document retention and destruction policy and

presented to the board of directors for implementation

. Coordinated and networked with volunteers from local organizations to

help organize annual bike rider and raised funds for hospice and

palliative care units

Office Administration Support 2010 - 2012

Government of Pakistan, Lahore

. Coordinated, conducted and organized meetings with stakeholders,

distributed minutes and tracked down progress to achieve organizational

objectives in time.

. Managed and maintained office automation system, stock registers and

ordered supplies, coordinated travel and hotel arrangements

. Handled visits, protocols, inspections and tours and ensured proper and

appropriate action as per terms of assignment.

Human Resources Support 2007 - 2010

Establishment Division, Islamabad, Pakistan

. Assisted in screening, recruitment, interviewing and placement of staff

at different tiers of organization in line with best HR practices.

. Developed, documented, computerized and maintained personal files of

various categories of clients

EDUCATION

Bachelor's of Arts (B.A) 1991

Government College University, Lahore

PROFESSIONAL DEVELOPMENT COURSES

Advanced Competencies for Trainers,

2009

(Learnt training modules, training assessment, training courses, core

competencies)

Asian Institute of Technology, Thailand

VOLUNTEER WORK

HR Specialist with The Healing Cycle Foundation (THCF),

July, 2012 to June, 2013

(Prepared performance management and evaluation kit, document retention and

destruction policy)

4028, Powder horn Court, Mississauga, Toronto

INTERESTS

Long Walks, Figure Skating, Violin and Music

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate