Customer Service Human Resources
Resume:
FAWAD KHAN
Calgary, AB, T1Y4A8 ab6dqc@r.postjobfree.com
OBJECTIVE
To obtain a position as Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
. Over 6 years of experience in public administration including customer
service coordination documentation and office management
. Bachelor's Degree in Social Sciences
. Expertise in interpersonal skills, customer service, report writing,
documentation, processing confidential correspondence, data collection
and analysis and resource optimization
. Excellent skills in telephone etiquettes, front desk management,
coordination and networking, scheduling meetings, minutes distribution
and preparing of presentation materials
. Proficient in English, Hindi, Urdu, Punjabi and possessed of finest sense
of humour
. Proficient in MS Word, MS Power Point, MS Excel, Internet and research
SKILLS AND EXPERIENCE
Administration
. Developed and implemented filing system, retrieval of data, indexation,
correspondence and communications, prepared materials and power point
preparation and invoice management
. Coordinated and arranged meetings, bookings, seminars and workshops with
stakeholders and recorded minutes and distributed, handled office
machinery and responded to emergencies
Documentation and Reporting
. Drafted, edited and proofread correspondence, memos, letters, working
papers, summarized briefs and reviewed reports
. Assembled/collated data and prepared periodical special reports, manuals
and materials for organizational profiling, promotion and publicity
Customer Service Coordination
. Answered calls, developed rapport and responded to client queries in a
fast and efficient manner, administered terms and conditions and managed
office record/transactions
. Provided detailed information and explanation on services to customers
and coordinated for appointments and facilitated in general office and
client administration
EMPLOYMENT HISTORY
Professional Fund Raiser July,
2013-todate
Divine Marketing Inc, Calgary
. Raised donations, contribution and created awareness of community
response to natural calamities
. Promoted charity and sponsorships and encouraged positive energy to
combat disasters
Human Resources (Volunteer)
2012 to June, 2013
The Healing Cycle Foundation/THCF (Non Profit Organization), Mississauga,
Toronto
. Developed performance management system and presented to the board of
directors for implementation
. Prepared organizational document retention and destruction policy and
presented to the board of directors for implementation
. Coordinated and networked with volunteers from local organizations to
help organize annual bike rider and raised funds for hospice and
palliative care units
Office Administration Support 2010 - 2012
Government of Pakistan, Lahore
. Coordinated, conducted and organized meetings with stakeholders,
distributed minutes and tracked down progress to achieve organizational
objectives in time.
. Managed and maintained office automation system, stock registers and
ordered supplies, coordinated travel and hotel arrangements
. Handled visits, protocols, inspections and tours and ensured proper and
appropriate action as per terms of assignment.
Human Resources Support 2007 - 2010
Establishment Division, Islamabad, Pakistan
. Assisted in screening, recruitment, interviewing and placement of staff
at different tiers of organization in line with best HR practices.
. Developed, documented, computerized and maintained personal files of
various categories of clients
EDUCATION
Bachelor's of Arts (B.A) 1991
Government College University, Lahore
PROFESSIONAL DEVELOPMENT COURSES
Advanced Competencies for Trainers,
2009
(Learnt training modules, training assessment, training courses, core
competencies)
Asian Institute of Technology, Thailand
VOLUNTEER WORK
HR Specialist with The Healing Cycle Foundation (THCF),
July, 2012 to June, 2013
(Prepared performance management and evaluation kit, document retention and
destruction policy)
4028, Powder horn Court, Mississauga, Toronto
INTERESTS
Long Walks, Figure Skating, Violin and Music
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate