Customer Service Manager

William F. Guzman

**** *. **** ***, ********, AZ 85303 623-***-****

(H)

602-***-****(C)

**********@*****.***

SUMMARY

Operations expert with 8 years experience as a parts manager in the

transportation industry. Extensive experience performing multiple roles in

lead operations in banking. Strongly suited to high pressure situations, in

team based environments. Capable of performing duties outside the

designated tasks while maintaining the highest level of customer and

departmental satisfaction.

CORE QUALIFICATIONS

Customer Service Multi-tasking

Team Leadership Self-sufficient

Resource Management Productive

PROFESSIONAL EXPERIENCE

Bank of America

Lead Operations Representative 2000-

2013

. Maintained a high standard with workflow and quality while ensuring

daily deadlines were met

. Great leadership and communication skills enhancing productivity

. Contributor to team building exercises boosting morale and team work

. Cross trained in all areas of item Processing enabling the assistance

to any area within the unit

. Consistently met strict deadlines while producing error free work

. Thorough knowledge of workflow and transit work types consistently

meeting customer needs

Customer Service Team Manager

. Managed staff of 10 associates to perform high quality and error free

work in a timely manner

. Conducted team building exercises to boost morale and team work

. Monitored volume to ensure unit was within production goals.

. Coached associates to develop key talent

Refrigerated National Lease

Parts Department Manager 1991-

1999

. Maintained part department for repair shop

. Maintained all parts inventory and fuel supply

. Downloaded all parts usage in system

. Ordered all shop supplies and uniforms for personnel

EDUCATION

South Mountain High School-Diploma

Attended Phoenix College

TRAINING/SKILLS

. Interactive Management

. Performance Review Preparation

. Motivation & Discipline

. Stress Management

. Basic Computer Skills Including MS Word

. Banking Software

REFERENCES

Available upon request

Contact this candidate