Accounts Receivable Manager
Resume:
John Burgess
Gilbert, Arizona, 85298 United States
************@*****.***
PROFESSIONAL EXPERIENCE
Alsco Phoenix, Arizona
Accounts Receivable Manager 1999 – Present
• Analyze credit applications for prospective customers.
• Supervise and evaluate performance for accounts receivable team and lead them to develop
recovery systems and initiate collection efforts.
• Provide employees with guidance in handling difficult or complex problems and in resolving
escalated customer complaints or disputes.
• Implement collection strategy for monitoring customer accounts for non-payment, skipped
invoices, and partial payments.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations.
RSI Enterprises Phoenix, Arizona
Recovery Specialist 1997 – 1999
• Locate and notify customers of delinquent accounts.
• Confer with customers to determine reasons for overdue payments and review the terms of credit
contracts.
• Locate and monitor overdue accounts, assist clients with payment resolution, and negotiate credit
extensions when necessary.
• Record information about financial status of customers and status of collection efforts.
• Receive payments and post amounts paid to customer accounts.
• Advise customers of necessary actions and strategies for debt repayment.
Renters Choice Phoenix/Tucson, Arizona
Manager 1992 – 1997
• Direct the hiring, training, and performance evaluations of sales and administrative employees and
oversee their daily activities.
• Lead and develop team to focus their sales efforts and ensure sales goals are achieved.
• Develop marketing strategies and promotions for print media.
• Conduct ongoing training and cross-training seminars in the areas of collections and sales.
• Establish sales goals and forecasts and monitor progress of team daily/weekly/monthly.
• Manage the inventory process including ordering, shipping, receiving, and stocking and
replenishment
Assistant Manager/Account Representative
• Lead and supervise employees engaged in sales, customer service, and inventory taking
• Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
• Respond to phone and in-person inquiries regarding products and services
• Follow up with all clients to ensure complete customer satisfaction.
2478 E. Anika Dr. Chandler, Arizona 602-***-**** ************@*****.***
EDUCATION
UNIVERSITY OF ARIZONA Tucson, Arizona
ADDITIONAL SKILLS
• Excellent written and verbal communication skills
• Abel
• MS Office 2010
2478 E. Anika Dr. Chandler, Arizona 602-***-**** ************@*****.***
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