Customer Service Quality Assurance
Resume:
CHELSEA HAZEL
**** ********* *** ***** ** *****
*******.*****@*****.*** Phone.
Personal Information
Civil Status: Married
Age: 24
Place of Birth: Mexicali, Baja California
American Citizen born in a foreign country
Date of birth: May 23rd, 1989
Languages
100 % English
100 % Spanish
Skills
Software: Windows, Word, Power Point, Excel, Internet
Great verbal communication and written report skills
Excellent performance in team work
Customer service
Fast Learner
Work Experience
October 2012 - Current
MexLog/Auto Truck Transport
Mexicali, Baja California, Mexico
Client Services
. Scheduling Drivers
. Client Services
. Monitoring Drivers
. Checklists
December 2011 - October 2012
Smart Help Center
Santa Clarita, CA
Field Supervisor/ Planner
. Scheduling Techs
. Customer Service
. Monitoring Techs
. Diagnostic
. Agenda Keeper
September 2009 - December 2011
Grupo Biocomse
G.T.P.E & Klinsi
Mexicali, Baja California, Mexico
. Monthly Inventories
. Quality Audits
. Checklist
. Materials (Clients)
. Customer Service
. HR Assistant
February 2009- September 2009
Grupo Biocomse- Comsa
Telemarketing- Sales
Mexicali, Baja California, Mexico
. Customer Service
. Product Specialist
. Salesperson
. Store Assistant
. Sales Assistant
August 2007- December 2008
BlueCasa Communication
Escalation & Quality Assurance Supervisor
Santa Barbara, CA
. Customer Service
. Product Specialist
. Feedback Sessions with Agents
. Call Monitoring
. Agents under my supervision
December 2006 - August 2007
Contact Center Agent from Telvista
Mexicali, Baja California, Mexico
. Product Specialist
. Floor Walker
. Escalation Team
. Organized feedback Sessions
August 2005 - July 2006
Ex Assitant at Valley Data Base
El Centro, CA
. Duplicating, filing, recording and logging of data shared between
departments
. Processing all outgoing communication in the form of emails, letters,
voice messages or other forms of communication.
. Answering phones, providing information and processing messages.
Contact this candidate