Customer Service Manager

Cassandra Carson

**** *. ********* **. . *******, AZ 85040 . 623-***-****

. ************@*****.***

OBJECTIVE

Seek a position in which I can effectively utilize my background and

technical skills, with an employer that will recognize and reward

initiative and outstanding performance and providing the opportunity for

further professional growth.

SKILLS

. Technical Skills -

. Proficient in Microsoft suite and Quicken software. Excel in ten key

with 99% accuracy, Campus Tracking, IS3, Osiris, PeopleSoft, and Oracle

Financials. Average typing speed 57-60 words per minute

. Customer Service Skills - I have been working with the public for over

eight years and keeping the customers satisfied is essential to building

success for our team.

. People Skills - I have been characterized by my peers and customers as

pleasant, knowledgeable, creative, conscientious, personable, easy to

work with, helpful, professional, quick to respond, courteous, thorough,

prompt, and approachable.

EDUCATION

University Of Phoenix, Phoenix, AZ

Masters in Healthcare Administration June, 2013

Arizona State University, Tempe, AZ

B.S. Psychology August 2009

Glendale Community College, Glendale, AZ

A.A. General Education May 2005

WORK EXPERIENCE

Academic Counselor

University of Phoenix Online

Phoenix, AZ

01/10- Present

. Handle large workload efficiently and effectively

. Provide needs based solutions to clients through incoming calls

generated by service efforts and outbound calls.

. Assist and advise 300+ ongoing students every month; and ensure

graduation by the highest percentage of the student base as possible

by identifying issues and concerns, and resolving in an immediate and

proactive manner.

. Research accounts and inform clients of academic options by analyzing,

evaluating, and coordinating schedules using

Campus Tracking, IS3, S3, Osiris, PeopleSoft, and Oracle Financials

Finance Counselor

University of Phoenix Online

Phoenix, AZ

08/08- 01/10

. Assist students in obtaining financial aid to continue their

education.

. Attend daily reports, and audit of student accounts

. Handle large workload efficiently and effectively

. Small debt collection

. Provide needs based solutions to clients through incoming calls

generated by service efforts and outbound calls.

. Identify customer goals and objectives; and communicate finance policy

and procedures.

Rates Analyst

Knight Transportation Services

Phoenix, AZ

09/05-08/08

. Performs routine administration research and follow-up

. Demonstrate continuous efforts to improve operations, decrease

turnaround times, streamline work processes, and work cooperatively

and jointly to provide quality seamless customer service

. Responds to follow-up requests from supervisor and team

. Analyze and interpret technical specifications.

. Enter data into a terminal, PC, or other keyboard device (Example: to

prepare purchase orders)

Assistant Office Manager

Gene McFarland Concrete

Phoenix, AZ,

05/03 - 09/05

. Reviews and revises assignments of office staff to achieve optimum use

of equipment and support of computers

. Supervises activities of office center to ensure daily work flow which

currently as a Rates Analyst for the accounting section my

responsibilities are dependant on 100% accuracy to validate data

received and create information for the section to use in statistics.

. Develop office schedule, standards, policies, and procedures to ensure

optimal use of resources and staff; Attend to daily business needs

such as replying to vendors, issues of payables. Extensive customer

service with attentive email and memos for business correspondence to

complete my analysis and statistic reports. Modern office practices

and procedures

. Knowledge of computer application packages and input data or

information into a personal computer.

. Observe and monitor employees work flow to ensure the deadlines were

met.

References available upon request

Contact this candidate