Customer Service Representative

Avery Ruffin

**** ******* ******, ********, ** 43224

(H) 614-***-**** (E) ***********@*****.***

Professional Summary

Customer-service focused worker with exceptional people skills. Desires a challenging role as a lead customer service representative/ assistant manager.

Core Qualifications

Results-oriented Excellent multi-tasker

Neat, clean and professional Self-directed

appearance Trainable

Comfortable standing for long time Proactive

periods Good communication skills

Listening skills Reliable and punctual

Knowledge of [Columbus] Ability to handle fast-paced

metropolitan area environment

Reliable team worker

Experience

03/2013 - current Innosource – Columbus, Oh

Call Center

Experience handling multiple phone calls. Maintained enforced took necessary steps to meet customer needs effectively. Communicated clearly and positively with co-workers and management.

06/2012 - 05/2013 U.S. Security Associates – Columbus, oh

Security Officer

Checked passes credentials of persons seeking to enter the property. Communicated clearly positively with co-workers and management. Maintained neat, well groomed appearance that met company standards.

Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.

08/1998 - 02/2013 Aramark – Columbus, Oh

Food Prep

Experience cash handling, filling vending machines, cooking on grill, pizza station, salad bar, prepared catering orders, worked on deli worked as a crew trainer. Maintained enforced safe clean working environment .Took necessary steps to meet customer needs effectively resolve food or service issues. Communicated clearly positively with co-workers and management

Education

2011 Axia College of Phoenix University – Phoenix, Arizona, USA

Associate of Arts: Business Communication

Coursework in essentials of managerial communication, organizational ethics and social responsibility, financial accounting concepts and principles, business information systems.

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