Customer Service Construction

AHMED MEFTUH

***** ******** ****, **********, ** 22193 Phone: 703-***-****(H),

571-***-****(m) EMAIL: *******@***.***

OBJECTIVE: TO SECURE A POSITION IN A GROWING COMPANY WHERE I AM ABLE TO USE

STRONG ORGANIZATIONAL AND MANAGEMENT ABILITIES AND WORK AS A TEAM PLAYER TO

ATTAIN COMPANY GOALS.

QUALIFICATIONS PROFILE

. Over 15 years of in coordination, and customer service in the Office of

Initial Patent Examination.

. Excellent organizational, and communication skills; Strong computer

skills

. Awards: "Going Above and Beyond" Customer Service

. Strong ability to direct teams and motivate peers and subordinates to

consistently excel in performance

PROFESSIONAL EXPERIENCE

Coordinator/RAM Operator, Customer Service Dept., IAP World Services,

Alexandria, VA Dec 2005 - Mar 2010

. Processed RAM operations and coordinated the production of processed

materials

. Analyzed and processed patent documents received from clients

. Managed quality control aspects of patent applications and followed up

on documents

. Procured information and materials needed to process orders

. Trained new customer service staff in daily operations

. Monitored progress of job orders throughout production

. Assigned paste-ups, artwork, copy, film, and prints to work areas to

put job order into production

. For IAP's Office of Initial Patent Examination (OIPE) department,

performed customer service duties at the customer service window and

handled all other customer needs for complete customer satisfaction

. Successfully handled RAM documents

RAM Operator, Revenue Accounting, Management Department, Johnson Controls,

Alexandria, VA Nov 2002 - Dec 2005

. Managed and processed new applications before forwarding to other

departments

. Collected and processed incoming documents, and organized documents

into fees and non-fees categories

. As supporting administrative employee, collected documents from search

rooms

. Performed various administrative duties and sorted, labeled, copied,

and returned documents to the Re-class Department for examiners to

place in numerical orders

Processing and Supporting Clerk, OIPE Department, Johnson Controls,

Alexandria, VA Nov 1995 - Nov 2002

. Managed processing details of customer orders

. Checked accuracy of information on customer orders and contacted

customers to track missing order information

. Ensured timely processing of customer orders upon receipt

. Performed various administrative duties and office tasks to support the

OIPE team in managing an efficient work place

Assistance supervisor, Ethiopia Water Resource Authority, Addis Ababa,

Ethiopia Aug 1990 - Jun 1995

. Supervised the Dam construction project at the Water Resource Authority

. Organized and guided company's employees to ensure construction work is

carried out according to construction document specifications and

reviewed work activities for accuracy and effectiveness

. Worked with design and survey group, and coordinated with project

management staff on ongoing and future construction activities

. Prepared weekly progress report for construction projects

. Motivated company staff to work efficiently in a team environment

. Relayed questions and concerns from staff to the Supervisor and

assisted Supervisor in managing company employees and incorporating

construction project duties

EDUCATION

Northern Virginia Community College (NOVA), Alexandria, VA

Associate of Applied Science Degree in Construction Management

Technology,(May,2012)

Mangalore University, Mangalore, India

Bachelor of Engineering (B.E.), Civil Engineering, (January, 1991)

COMPUTER SKILLS: Proficient in MS Word, MS Excel, MS PowerPoint, MS Access,

and Internet Research

LANGUAGES: English, Amharic, & Harari (Ethiopian)

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