exceptional customer service and orgainizational skills - flexible
Resume:
Adam Yeager
Rancho Mirage, CA *****
*********@***.***
Objective: Seeking a full time position that offers opportunity for career advancement utilizing my customer relations and organizational skills. I am an independent worker who enjoys a fast pace environment with ability to offer beneficial solutions toward operational efficiencies. Other key competencies include:
Excellent Verbal Communication Skills Excellent Inter-Personal Skills
Fast Learner Ability to Multi-Task
Reliable Worker New Employee Training Abilities
Professional Experience
Towne Park Valet
Valet/Guest Services/Night Audit 2008-2013
• Facilitated high volume customer vehicle parking at the largest hotel in the valley-JW Marriott Desert Springs Resort and Spa. On average parked 200 vehicles on weekdays and over 500 vehicles on weekends.
• Adept at safely handling a range of vehicle types and ensuring vehicles were parked in designated hotel spaces in an orderly fashion. No incidences of damage to customer vehicles.
• Demonstrated courteous and considerate behavior toward customers even in the face of controversy. Always maintained high levels of customer satisfaction experiencing no customer service complaints.
• Periodically performed valet cashier duties securely storing all vehicle keys and parking tickets.
• Performed supervisor Night Audit duties at JW Marriott and Renaissance Esmeralda responsible for posting and balancing charges for room valet and self-parking services utilizing Marriott billing system (PMS).
• Provided team support to various Towne Park supervisors, providing coverage at various hotels in the valley during staff shortage crisis and overtime hours when needed.
• Trained 5 new employees to Towne Park valet services at JW Marriott.
• Supervised Bell Services assisting guests with luggage, escorting guests to room and acquainting guests to room features and amenities.
• Participated as Task Force team member for out-of-town large events providing valet, cashier and Bell services.
Technical Experience
• Microsoft Office Applications- Word and Excel
Education
• High School Diploma from Cathedral City High School
Other
• Active California Driver’s License with no restrictions
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